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Jitendraa

Support
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Everything posted by Jitendraa

  1. Hello, We are glad you find our help useful. If you need anything else in future, feel free to ask. Thank you for using MyThemeShop.
  2. Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. Can you please share your WP Login details in the Sensitive Area, so that we'll take a close look at the issue? Looking forward to your reply. Thank you.
  3. Hello, Thank you for your kind words, we are happy to know that you are satisfied with our services. Thank you for using MyThemeShop.
  4. Hello, Thank you for your valuable feedback. It means a lot to us. We try our level best to keep up with the support requests and we are really happy to hear that our team was able to help you with your support requests. Thank you for using MyThemeShop.
  5. Hello, Thank you for contacting MyThemeShop. The most closest theme to the reference you have shared are below: https://demo.mythemeshop.com/s/?theme=OnePage https://demo.mythemeshop.com/s/?theme=Architect Let us know if you need anything else. Thank you.
  6. Hello, Thank you for your feedback. We are really happy to hear that our team was able to help you with your support requests. Thank you for using MyThemeShop.
  7. Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation.
  8. Hello, Thank you for contacting MyThemeShop. You are using a Premium theme. Please upgrade your account and post in the Premium Support forum so that we'll help you with that. https://community.mythemeshop.com/forum/7-theme-support/ Thank you.
  9. Hello, Thank you for contacting MyThemeShop, and sorry for any inconvenience that might have been caused due to that. It looks like your subscription has expired. All our products are available with one year of premium support and updates and are mentioned on the landing pages as well: http://take.ms/A6sj6 However, anything you download can be used for the lifetime on your website for which you purchased the product. There is a nominal renewal fee per year for receiving updates and support after one year has lapsed, but you can cancel that at any time. The product's price on the landing page is for the first year. From the second year, you have to pay a nominal and discounted price to get support and updates. You can cancel at any time, though. Though, if you want, you can purchase the theme again and use coupon code “RenewalDiscount” to get the item for a discounted price. After you add the product to your cart, you will be taken to the cart page. There, you can apply the coupon as shown in the screenshot below: http://take.ms/Spaiz Looking forward to helping you. Thank you.
  10. Hello, Thank you for your feedback. We try our level best to keep up with the support requests and we are really happy to hear that our team was able to help you with your support requests. Thank you for using MyThemeShop.
  11. Hello, Thank you for your valuable feedback. It means a lot to us. We try our level best to keep up with the support requests and we are really happy to hear that our team was able to help you with your support requests. Thank you for using MyThemeShop.
  12. Hello, Can you please share your WP Login details in the Sensitive area field so that we'll check the settings you have on the plugin now so that we'll help further? Looking forward to your reply. Thank you.
  13. Hello, Simply clearing cache will fix the issue for you. Can you please activating the plugin and clear the cache? Let us know if you still facing issue there. Thank you.
  14. Hello, You can use CSS to cover your requirement. Let us know the direct URL to the page where you have the breadcrumb and the FA icon you want instead so that we'll help you with that. Looking forward to your reply. Thank you.
  15. Hello, Thank you for contacting MyThemeShop. Please contact our account section here so that the concerned team will help you with exciting offers. Looking forward to helping you. Thank you.
  16. Hello, Thank you for the feedback. We try our level best to keep up with the support requests. If there is anything else, please don't hesitate to open a new topic in our support forums and we will try our best to help you. Thank you for using MyThemeShop.
  17. Hello, Thank you for contacting MyThemeShop. Currently there is no way to remove the plugin from the top menu. We have gone through your video for the issue. You need to clear your browser cache to overcome the issue. Or use Ctrl + F5 or CMD + Shift + R so that you can see everything fine on your site. Hope that helps. Thank you.
  18. Hello, Thank you for your valuable feedback. It means a lot to us. We try our level best to keep up with the support requests and we are really happy to hear that our team was able to help you with your support requests. Thank you for using MyThemeShop.
  19. Hello, Thank you for contacting MyThemeShop. The Focus keyword seem to be used by any other post and for that you are getting the issue. Please change the focus keyword to something else rather than save money fast to overcome the issue. The URL in already used is not picking up the details correctly. We are adding a note to our Development team to take a look at it. Thank you.
  20. Hello, Thank you for sharing your experience with us. If there is anything else, please don't hesitate to open a new topic in our support forums and we will try our best to help you. Thank you for using MyThemeShop.
  21. Hello, Thank you for contacting MyThemeShop. If the customization you want are minor customization, then we can help you with that in the Premium forum itself. But if it is something beyond that, then you can opt for the paid customization from here: https://mythemeshop.com/contact-us/ Let us know if you need anything else. Thank you.
  22. Hello, You can leave the fields blank on the backend so that it won't visible on the site. Hope that helps. Thank you.
  23. Hello, Thank you for contacting MyThemeShop. The plugin is mainly designed for Real Estates which consists of different meta info like area, rooms, beds etc which can not be changed. If you do not want to use them, then you can use the plugin without any issues. Let us know if you need anything else. Thank you.
  24. Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. You need to make sure you are using the latest version of Rank math (v0.9.0). If you are still facing issues, we would like you to perform a quick conflict check on your website using the instructions below. You can follow these instructions on your live website as well, as running this conflict check does not affect your website visitors. Here are the steps for you to follow. Log into your WordPress Administrator, and navigate to the dashboard Navigate to 'Plugins', and go to 'add new' On the next page, enter 'Health Check' in the search bar and wait for the screen to refresh The official Health Check plugin by WordPress.org should be visible as the first result. Please install and activate the plugin You will reach the plugin page automatically, and a notice will appear. Click 'I understand' to continue On the WordPress Menu on the left, hover over the dashboard. You will notice a new 'Health Check' option, click on it On the page that appears, there will be several tabs. Please navigate to the 'Troubleshooting' tab Press the 'Enable Troubleshooting Mode' to start the troubleshooter Once you complete these steps, you are in troubleshooting mode. All the plugins on your website have been disabled only for you. Your theme has also been disabled, but only for you. To diagnose the root-cause of your problem, you would enable each plugin one by one until an issue is found. The last plugin that causes the issue will probably the cause of the conflict. Here are the steps in more detail. With all plugins and the theme disabled, try reproducing the issue. If you still have the issue, your WordPress setup is the root of the problem. If not, then continue. On the top bar, navigate to the 'Troubleshooting Mode', hover over it, and enable the MyThemeShop plugin in question. After that, try to reproduce the issue. If you have the issue, the plugin is conflicting with WordPress If not, then the plugin is not causing issues with WordPress. Continue to the next step Navigate to the "Troubleshooting Mode" in the top bar again, and enable any other plugin. Then try reproducing the issue. If you have the issue, then the plugin you just activated is conflicting with the MyThemeShop Plugin If not, then this plugin is not causing issues with the MyThemeShop plugin Repeat step no 3 by enabling one plugin at a time and checking if the problem exists. When the problem happens, the plugin you last activated is causing the issue. If the issue is still not resolved, then it might be an issue with the theme you are using. Here is how you confirm if your theme and the MyThemeShop plugin are conflicting with each other. Enter troubleshooting mode again using the instructions above. Using the Troubleshooting mode, activate your regular theme by selecting the 'Use your current theme option'. Activate the MTS plugin you want to check and try to reproduce the issue. If the issue appears, your theme conflicts with the MTS plugin. If not, then the issue is with another plugin. You can continue enabling other plugins to pinpoint the plugin and contact their support for a resolution. Once you complete the above steps, please let us know. Looking forward to helping you. Thank you.
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