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  5. Hello, Thank you for taking the time to write us those kind words, we really appreciate it. We look forward helping you again.
  6. The support team was quick and helpful in handling this problem! I found them very competent and professional. Maura
  7. Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation.
  8. Thank you so much for your quick reaction and refund, I really appreciate it!
  9. Hello, Thank you for contacting MyThemeShop, and we are really sorry for any inconvenience this may have caused. We are sorry that our product didn't fulfill your requirements. We have issued you a refund, and you should see it back in your payment account soon. We are continuously improving our products so we would request you to check back in future to see if we might have something relevant to your needs. Hope that helps, please don't hesitate to let us know if you need help with anything else. Thank you.
  10. Hello, Yesterday I bought the WP Review Pro plugin but it isn't exactly what I was looking for. I want to request a refund, where do I need to email to? Thanks, Simone
  11. Hello, Thank you for contacting MyThemeShop today. Your last payment was in August 6, 2022 and your subscription expired in August 6, 2023. To be able to obtain support from us, you need an active subscription. Please re-purchase the product again so that you have an active subscription and submit your support request here: https://community.mythemeshop.com/forum/12-plugin-support/ Looking forward to helping you. Thank you.
  12. Hello, We been having trouble with this plugin and hoping your team can help us resolve so we can get approval to repurchase. We have never been able to get the review schema to work in search results. We can't tell if there is a conflict with another plugin. Currently we have about just a few product reviews + schema filled out. Our testing has shown that it's still not setup right and still not working. Can you help? Maybe is there a way we can test, and make sure all is working before we go ahead and buy again? Is 3 posts is enough for Google to activate the start rating in search. Warm regards, Lisa Libutti, SleepExaminer.om
  13. Hello, Thank you for contacting MyThemeShop today. Are you using the free version of the pro version of the theme? Looking forward to helping you. Thank you.
  14. Hello my theme shop support team i am using schema theme by my theme shop my blog website coffeesipso.com home page is not loaded proper i think issue in theme please check my blog website coffeesipso.com home page and fix issue in theme please.
  15. Hello, Thank you for contacting MyThemeShop today. We are really sorry but at this stage our plugin does not have that functionality. However you can hire a developer on UpWork.com or Fiverr.com to customize that feature for you. Looking forward to helping you. Thank you.
  16. Hi, The WP Notification Bar Pro plugin can create recurring notification bar with Countdown timer? for example, i have an event countdown timer for one week, after one week can set recurred the same event again automatically? And the fee for the plugin is one time payment or yearly payment? Please advise, thank you.
  17. Hello, Thank you for contacting MyThemeShop today. Yes, We can use normal WordPress query to display a list of post order by post review rating by using meta_query. The post rating is in the postmeta table as below screenshot. Looking forward to helping you. Thank you.
  18. Hello, Is it possible to use a normal Wordpress query to display a list of posts. ordered by Rating? I see the plugin provides widgets, but I want to design my own list of posts. Thanks
  19. Hello, We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial: https://community.mythemeshop.com/tutorials/article/53-confirming-a-theme-conflict/ If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support: Premium Support For Just $9/year Once purchased, please open a new support ticket by following this tutorial: https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/ We handle all our theme/plugin related help through our support ticket system. One of our moderators will definitely help you. You do not need to register separately for the forums, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the support forums. Or, you can log in with your MyThemeShop username and password on the support forum too. Looking forward to helping you.
  20. Hi Jitendraa, Thanks for the reply. My menu display is different with yours. There's no Icon in my dashboard. Could you help me with that?
  21. Hello, Thank you for contacting MyThemeShop. You need to navigate to Appearance > Menus and extract the menu item. There you should be able to select the icon with the dropdown in the menu item options: Hope this helps. Thank you.
  22. Hi, MTS team. Thanks for providing us such a great theme. I don't know if your free theme supports latest WP since the detail tell me up to 6.2.4 I would like to know how to add fa icon next before menu nav label? As we check the demo page, it give us a home icon next before Home label on the header menu. Please help me, thank you.
  23. Hello, Thank you for contacting MyThemeShop today. Unfortunately there is no easy way to do that. However you can hire a developer from UpWork.com or from Fiverr.com which can build that custom solution for you for a relatively reasonable price. Looking forward to helping you. Thank you.
  24. Hi is there a possibility to show a notification bar for 1 language and another for another language ?
  25. Hello, Thank you for taking the time to write us a testimonial, we really appreciates that. We look forward in helping you again. 
  26. Really Love The Support Behind Mythemeshop
  27. Hello, You can develop a graph, and stock filter in the theme by creating the child theme. You can customize the theme using a child theme and no need for API support for that. I hope that helps. Thanks,
  28. Hi team, I find the crypto theme very suitable for my stock blog needs. There are a few things I still wonder about. + If I have the data provider's API, can I develop graph display and stock filter in your theme? When I code into your theme, do I need access to your API? + I see the website: https://siamblockchain.com/ is using your crypto theme, they have edited the interface. Do they need your API support to do that?https://drive.google.com/file/d/1JAYp9MmwHmcthR5YKNJiupTArxkyD7Oe/view?usp=sharing I hope you can answer so I can understand clearly before purchasing. Thank you so much!
  29. Hello, Thank you for contacting MyThemeShop. Blogging theme is retired and it is not available for sale anymore. Hope that helps. Thank you.
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