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Hello, Thank you for contacting MyThemeShop today. Unfortunately the theme NewsOnline has been deprecated, we are no longer able to troubleshoot issues for it. If you purchased the theme from us, we can exchange it for the Schema theme for free, you just have to message our Accounts team here and show them your proof of purchase. Looking forward to helping you. Thank you.
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The host says a misconfiguration of the theme or a plugin is causing server timeouts. According to server graphs, there is high memory usage. "We have parsed Nginx access logs and found 131779 connections for the past 5 minutes. As you can see, there is most part of connections belong to your VPS primary IP 184.****** ### 184******* - - [24/May/2023:05:10:51 -0500] "POST /wp-admin/admin-post.php HTTP/1.1" 499 0 "-" "gyvcsHTg***6U" wp-admin/admin-post.php file is used for WordPress Generic Request (POST/GET) Handler, intended for form submission handling in themes and plugins." How can this issue be fixed? I read that NewsOnline is a deprecated theme, but I am not willing to change the website theme because of this. I am working with my developer to solve this issue. Please advise the possibility of premium support for this case.
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Hello, Instead of the themes shown in the below page, no other themes will get updated anymore. https://mythemeshop.com/themes/ Thank you.
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May I ask when will be your next updates?
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Hello, Thank you for contacting MyThemeShop. As long as you have an active subscription, you'll get updates and support for the theme. Hope that helps Thank you.
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Is it accurate that the theme purchased will not be included with the updates or the next release of themes?
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[WP Quiz Pro] Leads don't go into Mailchimp
Mili replied to carolerichard's topic in Pre Sales Questions
Hello, Thank you for contacting MyThemeShop today. Please submit your support request to the premium support forums if you are using a premium product from us, you can submit it here: https://community.mythemeshop.com/forum/12-plugin-support/ If you are unable to login to submit contact our Accounts team here: https://mythemeshop.com/contact-us Looking forward to helping you. Thank you. -
Hi, We've been using your product for more than a year, we've connected it to our mailchimp from the get go, we have 816 leads but NONE are in mailchimp. I've tried enabling or disabling double opt-in, I've tried changing the API, it just doesn't work. Can you help? This is the quiz: https://www.themedicineman.com.au/body-type-test/ Also can you give me a way to export the leads so that I can import them in Mailchimp? Thank you Carole
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Hello, Thank you for contacting MyThemeShop. For now we have discontinued with the themes. We'll release new themes in the coming days. Thank you.
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Hello, Thanks for the opportunity to work with you for so many years. Is it possible to get support with this theme in case of problems? This is important in that I don't know whether to look for another business theme with updates? Onetheme is not on the supported list. Isn't it like you're going out of business? Regards Raf
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[WP Review Pro] WP Review Pro - Star Rating Spam Prevention
Jitendraa replied to gregl1's topic in Pre Sales Questions
Hello, The comment reviews can be moderated but the user review can't. Let us know if you need anything else. Thank you. -
[WP Review Pro] WP Review Pro - Star Rating Spam Prevention
gregl1 replied to gregl1's topic in Pre Sales Questions
If they leave a user review by clicking the stars and not leaving a comment. Is it possible to moderate those? -
[WP Review Pro] WP Review Pro - Star Rating Spam Prevention
Mili replied to gregl1's topic in Pre Sales Questions
Hello, Thank you for contacting MyThemeShop today. You should be able to edit the individual ratings from the Comments section in the admin area of WordPress. If your users leave a comment for review, you will be able to edit it from there. Looking forward to helping you. Thank you. -
[Fresh] you do not have anymore lot and beautiful themes
Jitendraa replied to lolopourloys's topic in Pre Sales Questions
Hello, We are in the process. Updates and products will be released soon. Thank you. -
[Fresh] you do not have anymore lot and beautiful themes
lolopourloys replied to lolopourloys's topic in Pre Sales Questions
Hello, When you said "a lot will come soon", do you have a more precise delay ? thank you -
[Schema] How long ago did you update Shema?
Jitendraa replied to andrewceoinformeglobal's topic in Pre Sales Questions
Hello, Can you please let us know which version of the theme you are using? Thank you. -
[Schema] How long ago did you update Shema?
Mili replied to andrewceoinformeglobal's topic in Pre Sales Questions
Hello, Thank you for contacting MyThemeShop today. The theme Schema has not been updated in 2023 as there was no major updates required. However if you use the plugin Rank Math, it will have all of the newest features for SEO and your theme will be up to date for SEO. Looking forward to helping you. Thank you. -
Hello, Thank you for contacting MyThemeShop today. We recommend the Schema theme which you can find here: https://mythemeshop.com That theme is good for Blogs, however we are not sure what you need for Books therefore we are not able to give you appropriate recommendation. I hope it helps. Looking forward to helping you. Thank you.
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Hello. I am Vijay Saxena, an upcoming author and blogger. I would like your assistance in finding a WordPress theme where I can publish both books and blogs. I await your response so I can purchase the best available, Many thanks, Vijay Saxena.
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[WP Mega Menu] Post images being cropped randomly
Mili replied to dennisgoslar's topic in Pre Sales Questions
Hello, I issued you a refund to your Stripe account, you should see it appear within a 1 to 3 business days if not immediately. You can now purchase the plugin to activate it's subscription and obtain premium support for it. Looking forward to help you.