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  4. Hello, In the WP theme industry the average support for a theme is 8 months. However the Schema theme has been supported by us since 2014. We have no plans on deprecating the theme as it stands right now. I hope that helps. Looking forward to help you.
  5. Thank you. But before I get the Schema theme; how long can I expect support for that theme as that one might get deprecated as well in the future? Thanks
  6. Hello, Thank you for contacting MyThemeShop today. Unfortunately the theme NewsOnline has been deprecated, we are no longer able to troubleshoot issues for it. If you purchased the theme from us, we can exchange it for the Schema theme for free, you just have to message our Accounts team here and show them your proof of purchase. Looking forward to helping you. Thank you.
  7. The host says a misconfiguration of the theme or a plugin is causing server timeouts. According to server graphs, there is high memory usage. "We have parsed Nginx access logs and found 131779 connections for the past 5 minutes. As you can see, there is most part of connections belong to your VPS primary IP 184.****** ### 184******* - - [24/May/2023:05:10:51 -0500] "POST /wp-admin/admin-post.php HTTP/1.1" 499 0 "-" "gyvcsHTg***6U" wp-admin/admin-post.php file is used for WordPress Generic Request (POST/GET) Handler, intended for form submission handling in themes and plugins." How can this issue be fixed? I read that NewsOnline is a deprecated theme, but I am not willing to change the website theme because of this. I am working with my developer to solve this issue. Please advise the possibility of premium support for this case.
  8. Hello, Instead of the themes shown in the below page, no other themes will get updated anymore. https://mythemeshop.com/themes/ Thank you.
  9. May I ask when will be your next updates?
  10. Hello, Thank you for contacting MyThemeShop. As long as you have an active subscription, you'll get updates and support for the theme. Hope that helps Thank you.
  11. Is it accurate that the theme purchased will not be included with the updates or the next release of themes?
  12. Hello, Thank you for contacting MyThemeShop today. Please submit your support request to the premium support forums if you are using a premium product from us, you can submit it here: https://community.mythemeshop.com/forum/12-plugin-support/ If you are unable to login to submit contact our Accounts team here: https://mythemeshop.com/contact-us Looking forward to helping you. Thank you.
  13. Hi, We've been using your product for more than a year, we've connected it to our mailchimp from the get go, we have 816 leads but NONE are in mailchimp. I've tried enabling or disabling double opt-in, I've tried changing the API, it just doesn't work. Can you help? This is the quiz: https://www.themedicineman.com.au/body-type-test/ Also can you give me a way to export the leads so that I can import them in Mailchimp? Thank you Carole
  14. Hello, Thank you for contacting MyThemeShop. For now we have discontinued with the themes. We'll release new themes in the coming days. Thank you.
  15. Hello, Thanks for the opportunity to work with you for so many years. Is it possible to get support with this theme in case of problems? This is important in that I don't know whether to look for another business theme with updates? Onetheme is not on the supported list. Isn't it like you're going out of business? Regards Raf
  16. Hello, The comment reviews can be moderated but the user review can't. Let us know if you need anything else. Thank you.
  17. If they leave a user review by clicking the stars and not leaving a comment. Is it possible to moderate those?
  18. Hello, Thank you for contacting MyThemeShop today. You should be able to edit the individual ratings from the Comments section in the admin area of WordPress. If your users leave a comment for review, you will be able to edit it from there. Looking forward to helping you. Thank you.
  19. Hello Is there a way to see/edit the individual user reviews. I want to use the feature where they can just click and vote, but I am worried about receiving spam star ratings. Is there a way to combat this or prevent this without having to purge all the reviews
  20. Hello, We are in the process. Updates and products will be released soon. Thank you.
  21. Hello, When you said "a lot will come soon", do you have a more precise delay ? thank you
  22. Hello, Can you please let us know which version of the theme you are using? Thank you.
  23. How long has it been since you updated the topic ? At least last year you made improvements? I really want an updated theme and not a 2015 update.
  24. Hello, Thank you for contacting MyThemeShop today. The theme Schema has not been updated in 2023 as there was no major updates required. However if you use the plugin Rank Math, it will have all of the newest features for SEO and your theme will be up to date for SEO. Looking forward to helping you. Thank you.
  25. I want to buy the Shema theme but I want to know if this year it has been updated, as we all know every year a theme should be improved for the development of seo optimized sites and minimizing the source code as much as possible. Thank you, I remain attentive.
  26. Hello, Thank you for contacting MyThemeShop today. We recommend the Schema theme which you can find here: https://mythemeshop.com That theme is good for Blogs, however we are not sure what you need for Books therefore we are not able to give you appropriate recommendation. I hope it helps. Looking forward to helping you. Thank you.
  27. Hello. I am Vijay Saxena, an upcoming author and blogger. I would like your assistance in finding a WordPress theme where I can publish both books and blogs. I await your response so I can purchase the best available, Many thanks, Vijay Saxena.
  28. Hello, I issued you a refund to your Stripe account, you should see it appear within a 1 to 3 business days if not immediately. You can now purchase the plugin to activate it's subscription and obtain premium support for it. Looking forward to help you.
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