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Hello, @online13 Can you please start a new ticket of yours and share the WP Login details in the Sensitive area field so that we can check that and help you with that? Looking forward to helping you. Thank you.

hi, im using the free version

Hello, Thank you for your query. We will be super-happy to help you with your concern. Coupon is a premium theme, for access to support please submit your request here: https://community.mythemeshop.com/forum/7-theme-support/ We hope that helps and we are here should you have any follow-up questions.

Hello, Are you using the Free version or the Pro version of our plugin? Looking forward to help you.

I have been trying to setup affilates in the Theme options which was supposed to fetch the affiliate api and publish coupons on it's own but never worked. It's been yearly trying and always asked support but no proper response. Why you have options in theme if It doesn’t work ?

hi, I am just testing your plugin with my website and it also says critical error. reduced the page to half. please advise?

Hello, Thank you for contacting MyThemeShop. We can not see any purchase associated with this account. Can you please make sure you have purchased the plugin from this account? Also, please share the invoice ID of the purchase so that we can check that for you? Looking forward to helping you. Thank you.

I purchased the WP Mega Menu plugin today. I received an email with a link to "Download Files Now!", but I couldn't find a download link on the page I was sent to: https://mythemeshop.com/my-account/ WP Mega Menu was listed at the very bottom of the page, but when I clicked it, it only offered a purchase option, with no download option. Not a great way to welcome a new customer... Can somebody help me out? Thanks

Hello, Thank you for contacting MyThemeShop. Yes, the theme SociallyViral supports RTL. Thank you.

Hello everyone. I wanna buy the SociallyViral paid theme, and i wanna know if this theme support RTL ? because i wanna use both languages on my blog (French and Arabic) so i wanna make sure if arabic is supported by this theme ?

Hello, Thank you for contacting MyThemeShop today. We are really sorry but Spike theme has been deprecated an no longer compatible with latest WordPress versions. We do have the Schema theme which you can still purchase. Looking forward to helping you. Thank you.

I want to purchase spike theme. Is spike theme is compatible with php version of 8.1?

Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. Can you please let us know what issue you are facing with the plugin so that we can help you with that? Looking forward to helping you. Thank you.

WP Quiz free plugin makes critical error to my website. What is the cause of the issue.

Hello, Thank you for contacting MyThemeShop today. Setting the default reviewed features per category is not possible out of the box, but you might be able to do it with the wp_review_items or some other filter hook. Unfortunately we cannot guide you on that as it is a custom solution. We do have demos of the back end that they can check: https://mythemeshop.com/s/a/wp-review-pro/backend/ https://mythemeshop.com/s/a/wp-review-pro/backend/single/ Looking forward to helping you. Thank you.

Hi, I am a web developer and I have a pre-sales question for my client site about wp review pro plugin. There will be spreaded categories more than 50 from vehicles to pet products. So, each category must have own questions for review rating. Is it possible to create it, and could you explain how they are be created? Could you give me admin demo credentials to see how it works? Best Regards Selahattin

Hello, Thank you for contacting MyThemeShop today. The fact that the theme Schema didn't receive an update is a great sign, it means the theme has had no bugs and works with all the recent WP updates. While other themes need to keep updating each time WP releases a new update due to bugs, the Schema theme keeps on working with all new WP versions. If the theme Schema stops working with latest WP versions, our team will release an update. Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. The Playbook theme is deprecated and won't receive any future updates. Let us know if you need anything else. Thank you.

Hello, I noticed from the changelog, that the premium theme Schema Pro is without update since almost 2 years, and this seems me very strange that is remained at 2 years ago for a premium theme. Is this? I see that 99.99% of other premium themes are regularly updated, because wordpress and plugins change and technology too, and need also about security. So this is very strange for me. Thanks.

I need help. I received this message below. I've been troubleshooting all day and its come to the attention to the Dreamhost and Wordpress that its the playbook theme that is crashing my site. It needs to be upgraded but i'm not seeing it in mythemeshop. It doesn't show that it needs updating on wordpress when i try to update... Hi, Kyle! We recently attempted to upgrade your site at portageskatepark.org from version 6.2.2 to the latest version of WordPress 6.3. After completing the upgrade process, your site began behaving erratically in a manner that indicated the upgrade may not have worked as planned. The causes for this type of failure can vary, but the most common underlying issue is usually the presence of a non-standard or otherwise highly unique WordPress installation. We have reverted our changes, and everything is now fully operational once more. We strongly recommend you take steps to manually upgrade your WordPress site to the latest version as soon as possible to benefit from any new security patches, performance improvements, and new features that come with each new release. If you're not sure where to start troubleshooting, or would just like some help upgrading manually, please don't hesitate to contact our support team at https://panel.dreamhost.com/support/ We're happy to help! Thanks! The Happy DreamHost WordPress Upgrade Robot

Hello, Thank you for contacting MyThemeShop today. The fact that the theme has not been updated for such a long time and is still working with the latest versions of WordPress is a great sign that the theme is well coded. We didn't have the need to update it ever since it launched, there was no major bugs. I hope that helps. Looking forward to helping you. Thank you.

The theme Socially Viral is getting regular update or not? In theme page last update date showing is Oct 2016, It means this theme has not get any update since 4+ years.

Hello, Thank you for contacting MyThemeShop today. Yes, the theme integrates with the WP Review plugin. Yes, you can change the colors of the theme. As for the 3 grid layout, we can try to adjust the layout for your once you submit a support request, however it may not be possible to entirely adjust everything. It depends what other elements you need to have on your homepage. You can request a refund if the theme or our support does not suit your needs. Looking forward to helping you. Thank you.

Hello, I am intersted in buying the Schema theme. I was wondering though if it is possible to have three blog articles in a row rather than all of them in one colomn below each other. More like this website: https://coursereviewers.com/ ? I can also change the color scheme right? And I suppose the theme integrates well with the WP Review plugin? Kind regards, Willem

Hello, Thank you for taking the time to write us a testimonial, we really appreciates that. We look forward in helping you again.