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Hello, In the WP theme industry the average support for a theme is 8 months. However the Schema theme has been supported by us since 2014. We have no plans on deprecating the theme as it stands right now. I hope that helps. Looking forward to help you.

Hello, Thank you for contacting MyThemeShop today. Unfortunately the theme NewsOnline has been deprecated, we are no longer able to troubleshoot issues for it. If you purchased the theme from us, we can exchange it for the Schema theme for free, you just have to message our Accounts team here and show them your proof of purchase. Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop today. Please submit your support request to the premium support forums if you are using a premium product from us, you can submit it here: https://community.mythemeshop.com/forum/12-plugin-support/ If you are unable to login to submit contact our Accounts team here: https://mythemeshop.com/contact-us Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop today. You should be able to edit the individual ratings from the Comments section in the admin area of WordPress. If your users leave a comment for review, you will be able to edit it from there. Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop today. The theme Schema has not been updated in 2023 as there was no major updates required. However if you use the plugin Rank Math, it will have all of the newest features for SEO and your theme will be up to date for SEO. Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop today. We recommend the Schema theme which you can find here: https://mythemeshop.com That theme is good for Blogs, however we are not sure what you need for Books therefore we are not able to give you appropriate recommendation. I hope it helps. Looking forward to helping you. Thank you.

Hello, I issued you a refund to your Stripe account, you should see it appear within a 1 to 3 business days if not immediately. You can now purchase the plugin to activate it's subscription and obtain premium support for it. Looking forward to help you.

Hello, We are really sorry but there was slight confusion. The plugin WP Mega Menu is not a free plugin. Therefore the 9$ subscription is not for it. You need to purchase the actual plugin to activate the subscription. You will then have access to premium support. I hope it clarifies. Looking forward to help you.

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Hello, Thank you for contacting MyThemeShop today. Unfortunately we can only offer support for users who have an active subscription with us. You seem to not have an active subscription. Please opt for our support plan, which costs just $9/year and gives you access to our premium support: Premium Support For Just $9/year Once purchased, please open a new support ticket by following this tutorial: https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/ We handle all our theme/plugin related help through our support ticket system. One of our moderators will definitely help you. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too. Looking forward to helping you. Looking forward to helping you. Thank you.

Hello, Thank you for taking the time to write us, it means a lot to our team. We are happy to know that we were able to quickly solve your issue and we hope to be able to help you in the future as well. Thank you for choosing MyThemeShop.

Hello, Thank you for contacting MyThemeShop today. For guidance on how to purchase Rank Math and promotions please contact our team here: https://rankmath.com/contact/ Looking forward to helping you. Thank you.

Hello William, Thank you for taking the time to write us a testimonial, it will mean a lot to our team. We look forward seeing you again on our forums and we hope to be able to help your business grow. Looking forward to helping you. Thank you.

Thank you for using MyThemeShop.

Hello, This issue would require troubleshooting. However since you are using the free version we are unable to help you, we don't have free support for free plugins. You can however purchase the Pro version, then you will have access to premium support if that issue appears. Our team will then try to assist you and if we do not find a solution you can request a refund. Actually, you can request a refund even if we do find a solution if it is within the 30 day policy. Looking forward to help you.