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Jitendraa

Support
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Everything posted by Jitendraa

  1. Hello, Currently the plugin is compatible with idxbroker.com only. We'll integrate more services in future updates. Thank you.
  2. Hello, Thank you for contacting MyThemeShop. You need to use My WP Translate plugin for translating the plugin on your site. Hope that helps. Thank you.
  3. Hello, You can give Schema theme a try. http://mythemeshop.com/themes/schema Thank you.
  4. Hello, Please get in touch with our account section here so that our team will help you with suitable discount. Thank you.
  5. Hello, Please share your login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.
  6. Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation.
  7. Hello, Yes, the previous version of the plugin has some issue which was fixed in the updated version. We have updated he version and you won't face any issues anymore. Let us know if you need anything else. Thank you.
  8. Hello, Thank you for taking time to write us a testimonial. We really appreciate that. Feel free to let us know if you need anything else in future. Thank you for using MyThemeShop.
  9. Hello, Thank you for taking the time to share your experience. We really appreciate it. We try our level best to keep up with the support requests. If there is anything else, please don't hesitate to open a new topic in our support forums and we will try our best to help you. Thank you for using MyThemeShop.
  10. Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. Please share your WP login details and FTP details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.
  11. Hello, We have tested your site and we can see the latest version of Rank math installed on your site and we can access all your backend pages, frontend pages fine without any issues. Can you please check again? Looking forward to helping you. Thank you.
  12. Hello, Thank you for contacting MyThemeShop. Please share your WP Login details and FTP details in the Sensitive area field so that we'll help you with that. Currently you have shared half details of WordPress dashboard and half from the FTP. Looking forward to helping you. Thank you.
  13. Hello, We are glad you found our help useful. If you need anything else in future, feel free to ask. Thank you for using MyThemeShop.
  14. Hello, Thank you for contacting MyThemeShop. If you use Rank Math, you'll get an option there to import all necessary details from Yoast to Rank Math. So you can import the changes you have done on Yoast to Rank math so that all your keywords will remain safe on your site with Rank math and then you can uninstall Yoast without any issues. You can do that by going to Dashboard > Rank Math > Import & Export > Plugin Importers. Hope that helps. Thank you.
  15. Hello, Thank you for contacting MyThemeShop. Yes, you can use the plugin for a Chinese website. Let us know if you need anything else. Thank you.
  16. Hello, Thank you for contacting MyThemeShop. Yes, the Extended Membership with $9/month is having a single site license with a $96 signup fee on the first month. Hope that helps. Thank you.
  17. Hello, Yes, when you purchase a new theme, it automatically allows you to post in the Premium support forum. Thank you.
  18. Hello, We provide support to free products with Support plan ($9/year). Thank you.
  19. Hello, Thank you for contacting MyThemeShop. Yes, you can import bulk coupons from XML in this theme. Let us know if you need anything else. Thank you.
  20. Hello, 1. With your theme purchase, you'll get one year of support and update to your product. Yes, we'll help you with customizing CSS 2. Your subscription to Schema is already expired. You can purchase the theme again at $19/year to get support and updates for the theme. Currently we only provide support in the support forum. Let us know if you need anything else. Thank you.
  21. Hello, Thank you for taking the time to share your experience. We really appreciate it. We try our level best to keep up with the support requests. If there is anything else, please don't hesitate to open a new topic in our support forums and we will try our best to help you. Thank you for using MyThemeShop.
  22. Hello, Thank you for contacting MyThemeShop. We have enabled the Stripe payment gateway for your account so that you can continue your purchase using Credit/Debit cards. Let us know if you need anything else. Thank you.
  23. Hello, We have checked most of the posts but we can not find any such issue. Can you please share a direct URL to the post where you are facing the issue so that we'll help you with that? Looking forward to helping you. Thank you.
  24. Hello, Let us know if you need anything else in future. Thank you for using MyThemeShop.
  25. Hello, Thank you for contacting MyThemeShop. Yes, Extended Membership with 1 site license refers that you can use each product on a single domain. That does not mean you have to use all products on one domain. You can use them on different domains but on a single one. For example, you can use Schema theme on a domain, OnePage theme on another domain, AdSense on another domain and so on. Let us know if you need anything else. Thank you.
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