[OFFER ALERT!] This Halloween, Get Any Premium Theme for Just $19 [GET IT NOW]
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Jitendraa

Support
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Everything posted by Jitendraa

  1. Hello, Thank you for contacting MyThemeShop. We have refunded the license that was renewed today. You have another subscription which is going to renew on August which can not be refunded. But you can cancel the subscription from your account so that you won't get billed for that anymore in the future. Hope that helps. Thank you.
  2. Hello, @alenalyushin Can you please let us know if you are using the Free version of the plugin or the Premium one? And the version of the plugin you are using? Looking forward to helping you. Thank you.
  3. Hello, For that you need to purchase a premium product. Thank you.
  4. Hello, Thank you for contacting MyThemeShop. The offer was expired since Sunday. You can not get it at the discounted price anymore. Thank you.
  5. Hello, We have not tested any such plugins either but you can check the below plugin to see if that helps: https://wordpress.org/plugins/wpnextpreviouslink/ Thank you.
  6. Hello, Thank you for contacting MyThemeShop. Yes, the plugin have both the features you have mentioned above. Thank you.
  7. Hello, Thank you for contacting MyThemeShop. For now, the theme does not have any such features. We are adding a note to our development team to consider adding that in the upcoming versions. Until then, you can use some Third Party plugin which is having that feature to cover your requirement. Thank you.
  8. Hello, Once you purchase the Authority theme, you need to start a new ticket in the Premium support forum so that we'll help you with codes to achieve that. Thank you.
  9. Hello, Yes, you can use the theme without any issues with the plugin. Thank you.
  10. Hello, Thank you for contacting MyThemeShop. We can help you with suitable codes to achieve that. Thank you.
  11. Hello, Feel free to let us know if you need anything else in future. Thank you for using MyThemeShop.
  12. Hello, ETA stands for "Estimated time of arrival". Thank you.
  13. Hello, Thank you for taking the time to share your experience with MyThemeShop, it means a lot to our team. We look forward in helping you again.
  14. Hello, Thank you for contacting MyThemeShop. We can see our team have replied to your email. You can continue over there if required. Thank you.
  15. Hello, Thank you for contacting MyThemeShop. The field is just a HTML field for now. You can add everything in HTML form there to make it work. We'll take your suggestion in consideration and implement this feature in the upcoming features. Thank you.
  16. Hello, We are adding a note to our Development team about this. They'll consider adding this feature in the upcoming updates. Thank you.
  17. Hello, Can you see the issue on the plugin demo? Thank you.
  18. Hello, Feel free to let us know if you need anything else. Thank you.
  19. Hello, Thank you for contacting MyThemeShop. 1. Yes, the theme has auto infinity scroll feature. You can set that from the theme's option panel. 2. Except the Home page which can be set through the Theme Options panel, you can set other pages using Elementor. Thank you.
  20. Hello,Thank you for contacting MyThemeShop.Sorry to disappoint but that feature is unfortunately not available at this time.With that being said, there are existing feature requests, so I've added your vote to our internal suggestions lists. If your suggestions are something that we're able to introduce, we'll be sure to let you know.We're sorry we couldn't give you better news here.If you have any further question(s), please let us know. Thank you.
  21. Hello,We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:Premium Support For Just $9/yearOnce purchased, please open a new support ticket by following this tutorial:https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/Looking forward to helping yo
  22. Hello, Thank you for taking the time to share your experience with MyThemeShop, it means a lot to our team. We look forward in helping you again.
  23. Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. Can you please navigate to Settings > Permalinks and save the changes to check if that fixes the issue for you? Looking forward to helping you. Thank you.
  24. Hello, Thank you for contacting MyThemeShop. You can use the below invoice to get the theme at just $19/year: https://mythemeshop.com/checkout/order-pay/703165/?pay_for_order=true&key=wc_order_ILb2TfuWjjFWr Hope that helps. Thank you.
  25. Hello, Feel free to let us know if you need anything else in future. Thank you for contacting MyThemeShop.
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