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Jitendraa

Support
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Everything posted by Jitendraa

  1. Hello, Thank you for contacting MyThemeShop. 1. Most probably, the theme won't stop working unless and until there will be a major update in WordPress or PHP. And that won't happen frequently. So you can use the theme without any issues even after your subscription is over. 2. Yes, we provide annual renewal. You just need to renew your subscription to get support for another year. 3. Currently, we do not have any ongoing discounts. But please contact us here so that our team will check if your account is eligible for any discount. If yes, they'll generate a custom invoice for you. Hope that helps. Let me know if you need anything else. Thank you.
  2. Hello, Yes, if you pay for support, you'll get support for the product during the support period. For "posts to be on the homepage you need a custom solution", can you please let us know where you are seeing this? Looking forward to helping you. Thank you.
  3. Hello, Thank you for taking the time to write us those kind words, we really appreciate it. We look forward helping you again.
  4. Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation.
  5. Hello, Thank you for contacting MyThemeShop, and we are really sorry for any inconvenience this may have caused. We are sorry that our product didn't fulfill your requirements. We have issued you a refund, and you should see it back in your payment account soon. We are continuously improving our products so we would request you to check back in future to see if we might have something relevant to your needs. Hope that helps, please don't hesitate to let us know if you need help with anything else. Thank you.
  6. Hello, Thank you for contacting MyThemeShop. You need to navigate to Appearance > Menus and extract the menu item. There you should be able to select the icon with the dropdown in the menu item options: Hope this helps. Thank you.
  7. Hello, Thank you for taking the time to write us a testimonial, we really appreciates that. We look forward in helping you again. 
  8. Hello, Thank you for contacting MyThemeShop. Blogging theme is retired and it is not available for sale anymore. Hope that helps. Thank you.
  9. Hello, Thank you for leaving us a testimonial, we really appreciate that. We hope to see you again in our forums as we look forward in helping you.
  10. Hello, Thank you for contacting MyThemeShop. None of our current themes have the capability to publish events at the moment. You can use some plugin with any of our current themes to cover your requirement. Hope that helps. Thank you.
  11. Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. Please share your login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.
  12. Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation.
  13. Hello, Thank you for contacting MyThemeShop. It is not possible to customize the Schema theme like the Splash theme as both themes are completely different. Let us know if you need anything else. Thank you.
  14. Hello, Thank you for contacting MyThemeShop. We do not provide a lifetime license of the theme at the moment. All our products are available with one year of premium support and updates and are mentioned on the landing pages as well: However, anything you download can be used for the lifetime on your website for which you purchased the product. There is a nominal renewal fee per year for receiving updates and support after one year has lapsed, but you can cancel that at any time. Hope that helps. If you have any other question, please let us know. Thank you.
  15. Hello, Thank you for contacting MyThemeShop. Yes, you can access all the themes with the Extended Membership. But we have tested your account and we can see you have an active subscription to the Schema theme. That's the reason you are getting billed for that. You can cancel the subscription and purchase the Extended Membership to get billed for a single item. Hope that helps. Thank you.
  16. Hello, The Home Page can't be edited with Elementor at the moment. You can only edit posts and pages. Thank you.
  17. Hello, Unfortunately, replacing that with Apple stock is not possible there. Thank you.
  18. Hello, Thank you for contacting MyThemeShop. The Interactive theme is retired and it won't receive any updates in future. So, there is no renewal link available for that theme anymore. Hope that helps Thank you.
  19. Hello, Thank you for contacting MyThemeShop. The plugin Content Locker Pro is retired and not available to purchase anymore. For the Crypto theme, yes, you can replace the coin stock as per your requirement. Hope that helps. Thank you.
  20. Hello, Yes, you can hide those parts using Custom CSS. Hope that helps. Thank you.
  21. Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. Can you please share your WP login details and FTP details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.
  22. Hello, @online13 Can you please start a new ticket of yours and share the WP Login details in the Sensitive area field so that we can check that and help you with that? Looking forward to helping you. Thank you.
  23. Hello, Thank you for contacting MyThemeShop. We can not see any purchase associated with this account. Can you please make sure you have purchased the plugin from this account? Also, please share the invoice ID of the purchase so that we can check that for you? Looking forward to helping you. Thank you.
  24. Hello, Thank you for contacting MyThemeShop. Yes, the theme SociallyViral supports RTL. Thank you.
  25. Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. Can you please let us know what issue you are facing with the plugin so that we can help you with that? Looking forward to helping you. Thank you.
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