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Jitendraa

Support
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Everything posted by Jitendraa

  1. Hello, 1. You can only add it to the top or bottom. 2. Yes, you can use the plugin on unlimited domains. 3. If all your other contents can be pushed without any issues, then you won't face any issues with the Notification Bars too. Hope that helps. Thank you.
  2. Hello, Thank you for contacting MyThemeShop. Your subscription was expired more than a year ago. So you can't renew that now. However, you can purchase the theme again from here: https://mythemeshop.com/themes/SociallyViral/ Thank you.
  3. Hello, You need to use the above method to update the theme without any issues. Hope that helps. Thank you.
  4. Hello, Thank you for contacting MyThemeShop. Can you please let us know which version of the theme you are using? And are you seeing any update notification there? You need to download MyThemeShop: Themes/Plugins Updater plugin from your account and install it on your site. Once installed, you need to connect your Dashboard with your account using the plugin's popup. When you are connected, you can see the update notification on your Dashboard and can update the theme directly from there. Thank you.
  5. Hello, Thank you for the suggestion. I am adding a note about this to the Development team and they'll look into this during the future updates. Thank you.
  6. Hello, This is slightly outside of our scope of support so please understand that this customization is not fully supported by us. However here is the basic logic: First you need to convert the fonts (eg. TTF or OTF format) that you have to use with @font-face. Use one of the following tools: http://fontface.codeandmore.com or http://www.fontsquirrel.com/fontface/generator to generate the fonts. Download the generated zip and you should have the following font formats: .eot, .svg, .ttf and .woff. Upload those font files to your server (ie. create a 'fonts' under your root folder or 'wp-content' folder). Now you need to specify the font in your CSS. The CSS can be added via Theme Option > Styling Options > Custom CSS It will look something like this: @font-face { font-family: "FontName"; src: url("http://yoursite.com/fonts/fontname.eot"); src: url("http://yoursite.com/fonts/fontname.eot?#iefix") format("embedded-opentype"), url("http://yoursite.com/fonts/fontname.woff") format("woff"), url("http://yoursite.com/fonts/fontname.ttf") format("truetype"), url("http://yoursite.com/fonts/fontname.svg#fontname") format("svg"); } Now you may specify which elements to apply the custom font. Sample code: h1, h2, h3, h4, h5, h6, #site-logo, .post-title, .widgettitle { font-family: "FontName"; } Please note that beyond that we are unable to assist you as this is a very personalized customization. Thank you.
  7. Hello, We support only Paypal and Stripe payment gateway at the moment. So, if your cart is accepted by those platforms, then you can complete the purchase without any issues. Hope that helps. Thank you.
  8. Hello, Feel free to let us know if you need anything else. Thank you.
  9. Hello, Thank you for leaving us a testimonial, we really appreciate that. We hope to see you again in our forums as we look forward in helping you.
  10. Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. Can you please update the PHP version to v8.0 or above and check if that fixes the issue for you? Looking forward to helping you. Thank you.
  11. Hello, Thank you for taking the time to write us a testimonial, our team really appreciates that. We look forward in helping you again. 
  12. Hello, Thank you for contacting MyThemeShop. You need to make sure your card supports international transaction so that you can complete the purchase without any issues. Hope that helps. Thank you.
  13. Hello, Thank you for taking the time to write us a testimonial, our team really appreciates that. We look forward in helping you again. 
  14. Hello, I can not open the above screenshot. Also, you need to open the incognito window, log into your account from there and try again. You can see the option without any issues. Thank you.
  15. Hello, You can use the option we have pointed here: This screenshot is taken from your account and this option is showing there. Thank you.
  16. Hello, You can use the Stripe payment gateway to complete your purchase using your Credit/Debit cards. Regarding the update, it is already ready and will be released within a couple of weeks. Thank you.
  17. Hello, Thank you for contacting MyThemeShop. By default, the theme is not designed to work with this feature. But you can use suitable plugins for membership with this theme to cover your requirement. Thank you.
  18. Hello, You can get the feature in the Premium version of the plugin. Hope that helps. Thank you.
  19. Hello, Thank you for contacting MyThemeShop. Yes, the bars can be scheduled. Let us know if you need anything else. Thank you.
  20. Hello, Thank you for contacting MyThemeShop. Unfortunately we do not support Bitcoin payment method at the moment. Thank you.
  21. Hello, Thank you for contacting MyThemeShop. We do not sell that theme anymore. You can check the available themes from here: https://mythemeshop.com/themes/ Thank you.
  22. Hello, Thank you for contacting MyThemeShop. Yes, the theme is still supported. We are in the process of updating the themes as per latest Google norms. So a major update will be released in the coming months. Thank you.
  23. Hello, Thank you for contacting MyThemeShop. You can create Unlimited bars with the plugin but can show only one per page. Also, you can add shortcode or HTML code inside a Notification Bar too. So, you can create a Notification Bar like the second link. Hope that helps. Thank you.
  24. Hello, We'll reply to your other ticket in the respective forum. Thank you.
  25. Hello,Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:Premium Support For Just $9/yearOnce purchased, please open a new support ticket by following this tutorial:https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/Looking forward to helping you. Thank you.
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