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Jitendraa

Support
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Everything posted by Jitendraa

  1. Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. Can you please share a screenshot of the issue? Looking forward to helping you. Thank you.
  2. Hello, We appreciate that you have taken the time to write us a testimonial, it means a lot to our team. We look forward helping you again.
  3. Hello, Please get in touch with our account team so that they can check your subscription and tell you better about this. Thank you.
  4. Hello, Thank you for contacting MyThemeShop. We only provide replacement within 30 days from the date of purchase or renewal. Please get in touch with our account section here so that they can consider your request. Thank you.
  5. Hello, Thank you for contacting MyThemeShop. We have enabled the Stripe payment gateway for your account. You can use that to get the theme using your Credit/Debit card. Hope that helps. Thank you.
  6. Hello, Thank you for contacting MyThemeShop. Yes, you can add that without any issues. Thank you.
  7. Hello, Feel free to let us know if you need anything else in future. Thank you for using MyThemeShop.
  8. Hello, Thank you for taking the time to write us a testimonial, we are very thankful for that and for having you as part of our community. We are looking forward in helping you again. Thank you for choosing MyThemeShop.
  9. Hello, No, you can not create a new page for a different theme. You can create a subdomain instead and use the video theme there. Link the URL to that in the main site to access that. Thank you.
  10. Hello, Thank you for contacting MyThemeShop. 1. Yes, you can do that. If your quiz is working with other WordPress themes, then you can use it with this theme without any issues. 2. Yes, you can use Custom CSS to change the style a per your requirement. For that you can either use a Child Theme or theme's Custom CSS panel. Hope that helps. Thank you.
  11. Hello, You need to purchase the plugin to access the Premium forum. Hope that helps. Thank you.
  12. Hello, Thank you for contacting MyThemeShop. You need to use your Premium account and post in the Premium Support forum so that we can help you with that. Looking forward to helping you. Thank you.
  13. Hello, Thank you for contacting MyThemeShop. 1. You can use the plugin on Unlimited domains. 2. Please get in touch with our account section here so that our team can help you. Thank you.
  14. Hello, You just need to pay for the theme. Then you can set the theme as per your requirement. In the forum here, we can help you with the setup. But we do not have any service to set that completely for you. Thank you.
  15. Hello, Thank you for leaving us a testimonial, we really appreciate that. We hope to see you again in our forums as we look forward in helping you.
  16. Hello, You need to translate the string manually using My WP Translate. Hope that help. Thank you.
  17. Hello, Thank you for contacting MyThemeShop. Yes, you can translate everything in Arabic in the theme. Hope that helps. Thank you.
  18. Hello, Thank you for leaving us a testimonial, we really appreciate that. We hope to see you again in our forums as we look forward in helping you.
  19. Hello, We are glad you found our support useful as per your need. Do let us know if you need any assistance from us in future. Thank you for using MyThemeShop.
  20. Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. Can you please let us know what issue you are facing exactly so that we'll help you with that? Looking forward to helping you. Thank you.
  21. Hello, Yes, it'll work without any issues. Hope that helps. Thank you.
  22. Hello, Thank you for contacting MyThemeShop. You can set the plugin to achieve that. But the correct/wrong answer will be visible after each answer submission, not at the very end. Hope that helps. Thank you.
  23. Hello, Thank you for contacting MyThemeShop. Your subscription will renew at $99 every year unless canceled. Hope that helps. Thank you.
  24. Hello, Thank you for contacting MyThemeShop. No, with the Free version of the OnePage theme, you won't get the dummy data. Thank you.
  25. Hello, Thank you for contacting MyThemeShop. You can use the below plugin to translate the strings to your language: https://wordpress.org/plugins/my-wp-translate/ Hope that helps. Thank you.
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