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Jitendraa

Support
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Everything posted by Jitendraa

  1. Hello, There is no separate HTML file for that. With the WordPress theme itself, the CSS file is included. Thank you.
  2. Hello, Thank you for contacting MyThemeShop. You'll get the WordPress theme only. Thank you.
  3. Hello,Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.Please opt for our support plan, which costs just $9/year and gives you access to our premium support:Premium Support For Just $9/yearOnce purchased, please open a new support ticket by following this tutorial:https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/Looking forward to helping you. Thank you.
  4. Hello, Glad to know that. Feel free to let us know if you need anything else. Thank you.
  5. Hello, Thank you for contacting MyThemeShop. 1. Yes, the plugin's script will run from your site. But this is an optimized plugin which won't make your site much heavy due to this plugin. 2. Yes, with the Premium version of the plugin, you can use the slide in effect in different formats and also add the box at the bottom of the post/page content too. Hope that helps. Thank you.
  6. Hello, Thank you for contacting MyThemeShop, and we are really sorry for any inconvenience this may have caused. We are sorry that our product didn't fulfill your requirements. We have issued you a refund, and you should see it back in your payment account soon. We are continuously improving our products so we would request you to check back in future to see if we might have something relevant to your needs. Hope that helps, please don't hesitate to let us know if you need help with anything else. Thank you.
  7. Hello, Glad to know that. Feel free to let us know if you need anything else in future. Thank you.
  8. Hello, 1. Yes, all our products came with a 30 days money back guarantee. If the product is not working, you can ask for a refund within 30 days from the date of purchase. a. Yes, Premium plugin is continuously maintained. b. Yes it is working fine and a lot of users are using this too. c. If this still create issues on your site, you can ask us also. We'll check your site to find out what is causing the issue. Or you can ask for a refund. Thank you.
  9. Hello, You do not have a Premium license of your account. That's the reason we suspect you as a Free user. Also, before we reply to your ticket, we have confirmed that from the respective team. Thus took time. And, if your Developer have installed that on your site, ask them to update the plugin to the latest version. If still facing issue, ask them to start a new ticket in the Premium Support forum and share the WP Login details so that we can check that for you. Thank you.
  10. Hello, It may be possible issue from the plugin as the plugin is retired and was not updated since long. You can consider the Premium plugin for a better experience. Thank you.
  11. Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. If the locker is working correctly now, then please install the cache plugin and remove the JS cache and check if that fixes the issue. Most probably that'll work. Then you can get in touch with the plugin author to ask how to minify the JS without breaking the plugin. Thank you.
  12. Hello, If the locker is working correctly now, then please install the cache plugin and remove the JS cache and check if that fixes the issue. Most probably that'll work. Then you can get in touch with the plugin author to ask how to minify the JS without breaking the plugin. Thank you.
  13. Hello, Can you please try deactivating the LiteSpeed Cache used on your site and check if that fixes the issue for you? Also, if you have used any other caching plugin, then you can remove that too for checking. Looking forward t helping you. Thank you.
  14. Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. Can you please share a screenshot of the issue? Looking forward to helping you. Thank you.
  15. Hello, We appreciate that you have taken the time to write us a testimonial, it means a lot to our team. We look forward helping you again.
  16. Hello, Please get in touch with our account team so that they can check your subscription and tell you better about this. Thank you.
  17. Hello, Thank you for contacting MyThemeShop. We only provide replacement within 30 days from the date of purchase or renewal. Please get in touch with our account section here so that they can consider your request. Thank you.
  18. Hello, Thank you for contacting MyThemeShop. We have enabled the Stripe payment gateway for your account. You can use that to get the theme using your Credit/Debit card. Hope that helps. Thank you.
  19. Hello, Thank you for contacting MyThemeShop. Yes, you can add that without any issues. Thank you.
  20. Hello, Feel free to let us know if you need anything else in future. Thank you for using MyThemeShop.
  21. Hello, Thank you for taking the time to write us a testimonial, we are very thankful for that and for having you as part of our community. We are looking forward in helping you again. Thank you for choosing MyThemeShop.
  22. Hello, No, you can not create a new page for a different theme. You can create a subdomain instead and use the video theme there. Link the URL to that in the main site to access that. Thank you.
  23. Hello, Thank you for contacting MyThemeShop. 1. Yes, you can do that. If your quiz is working with other WordPress themes, then you can use it with this theme without any issues. 2. Yes, you can use Custom CSS to change the style a per your requirement. For that you can either use a Child Theme or theme's Custom CSS panel. Hope that helps. Thank you.
  24. Hello, You need to purchase the plugin to access the Premium forum. Hope that helps. Thank you.
  25. Hello, Thank you for contacting MyThemeShop. You need to use your Premium account and post in the Premium Support forum so that we can help you with that. Looking forward to helping you. Thank you.
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