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Jitendraa

Support
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Everything posted by Jitendraa

  1. Hello, We have moved the Built in review feature to a plugin so that you can use it with any themes you want. Thank you.
  2. Hello, Thank you for contacting MyThemeShop. You can use the Free version of the WP Review plugin with the theme without any issues. But if you want more features, you can go with the Premium version of the plugin. Thank you.
  3. Hello, Thank you for leaving us a testimonial, we really appreciate that. We hope to see you again in our forums as we look forward in helping you.
  4. Hello, We are adding a note to our development team to improve it in the future. Thank you.
  5. Hello, Thank you for contacting MyThemeShop. We use H1 in the header for only Blog page where there are no H1 in the content. But for posts and pages, the header is having h2. If you do not want them, you can edit the core files to change them. Thank you.
  6. Hello, Thank you for contacting MyThemeShop. Yes, you can use a single site license product on a multi-site installation. Regarding upgrading, you need to get in touch with our account section here so that we'll help you with that. Thank you.
  7. Hello, Thank you for contacting MyThemeShop. Yes, the plugin comes with Convertkit integration. Thank you.
  8. Hello, Thank you for contacting MyThemeShop. You do not have any active subscription now. So, the Premium versions you are seeing now are the one you used to have in the past. Thank you.
  9. Hello, Thank you for contacting MyThemeShop. Normally the plugin does not have any such issues. If you are facing the issue, we'll be happy to check. Thank you.
  10. Hello, Thank you for leaving us a testimonial, we really appreciate that. We hope to see you again in our forums as we look forward in helping you.
  11. Hello, Thank you for contacting MyThemeShop. You can check the below themes which may cover your requirement: https://demo.mythemeshop.com/s/?theme=Splash https://demo.mythemeshop.com/s/?theme=MagXP https://demo.mythemeshop.com/s/?theme=MyBlog https://demo.mythemeshop.com/s/?theme=Schema Hope that helps. Thank you.
  12. Hello, For the single site license, the renewal price will be $19/year. For the three site license, the renewal price will be $29/year and for the unlimited site license, the renewal price will be $39/year. Yes, if you have multiple products and want to get support and updates after one year, you need to renew them separately. Or you can get our Extended Membership. Hope that helps. Thank you.
  13. Hello, Thank you for contacting MyThemeShop. 1. Yes, the plugin gets updated regularly. 2. If you are upgrading after 30 days, then the amount for the period you have used will be deducted from your remaining balance. 3. Yes, you need to renew the subscription by paying the subscription charge to get support and updates after 1 year. Thank you.
  14. Hello, Yes, you can upload the fonts on your site and use them using CSS to cover your requirement. Thank you.
  15. Hello, Thank you for contacting MyThemeShop. Our theme' do not have any dedicated way to do that, but you can manually add the fonts to the core files and use them. Thank you.
  16. Hello, Thank you for contacting MyThemeShop. We do not have any lifetime license at the moment. We'll let you know when we have one. Thank you.
  17. Hello, This adjustment requires somewhat more customization than the one we support. But you can request paid customization so that our team will help you with this. You can get in touch with us here to get a quote of the customization. Thank you.
  18. Hello, Thank you for contacting MyThemeShop. We have refunded the license that was renewed today. You have another subscription which is going to renew on August which can not be refunded. But you can cancel the subscription from your account so that you won't get billed for that anymore in the future. Hope that helps. Thank you.
  19. Hello, @alenalyushin Can you please let us know if you are using the Free version of the plugin or the Premium one? And the version of the plugin you are using? Looking forward to helping you. Thank you.
  20. Hello, For that you need to purchase a premium product. Thank you.
  21. Hello, Thank you for contacting MyThemeShop. The offer was expired since Sunday. You can not get it at the discounted price anymore. Thank you.
  22. Hello, We have not tested any such plugins either but you can check the below plugin to see if that helps: https://wordpress.org/plugins/wpnextpreviouslink/ Thank you.
  23. Hello, Thank you for contacting MyThemeShop. Yes, the plugin have both the features you have mentioned above. Thank you.
  24. Hello, Thank you for contacting MyThemeShop. For now, the theme does not have any such features. We are adding a note to our development team to consider adding that in the upcoming versions. Until then, you can use some Third Party plugin which is having that feature to cover your requirement. Thank you.
  25. Hello, Once you purchase the Authority theme, you need to start a new ticket in the Premium support forum so that we'll help you with codes to achieve that. Thank you.
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