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Jitendraa

Support
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Everything posted by Jitendraa

  1. Hello, You can use that email and post your query in the Premium plugin's forum so that we can assist you with that. Looking forward to helping you. Thank you.
  2. Hello, Thank you for contacting MyThemeShop. Yes, with the single site license, you can use the theme only on a single domain. With the 3 site license, you can use it on 3 domains and with Unlimited site license, you can use it on Unlimited domains. You can not use it on more than the registered domains. Thank you.
  3. Hello, We are glad you found our help useful. If you need anything else in future, feel free to ask. Thank you for using MyThemeShop.
  4. Hello, Yes, you can use the theme on both websites. But you may need to use some Third Party plugin with the theme to achieve that feature. Thank you.
  5. Hello, Regarding the multi-site license, if you are using all your sites on a multisite network, then a single site license will work for you. But if you are going to install the theme on different domains which are not on a multisite network, you need an Unlimited site license for using them on a 4-5 domains. Thank you.
  6. Hello, Thank you for contacting MyThemeShop. By default, with the theme/plugin purchase, you are getting one year of support and updates. If you want support after 1 year, then you need to renew your subscription again for another year. We do not provide support separately like Envato at the moment. Thank you.
  7. Hello, Our respective team will get back to you asap. Thank you.
  8. Hello, Thank you for contacting MyThemeShop. Currently, we can give you a 50% discount on the base price for the Unlimited site license membership so that you need to pay $210/year. Let us know if that's fine so that we'll generate a custom invoice for you. Thank you.
  9. Hello, Thank you for contacting MyThemeShop. We have replied to your email. You can continue over there in future. Thank you.
  10. Hello, Thank you for taking the time to write us a testimonial, our team really appreciates that. We look forward in helping you again. 
  11. Hello, Thank you for taking the time to write us a testimonial, our team really appreciates that. We look forward in helping you again. 
  12. Hello, We are adding a note to our Development team about this. Thank you.
  13. Hello, Thank you for contacting MyThemeShop. You need to install WooCommerce plugin and from then you can start adding products to use the shop feature. Thank you.
  14. Hello, Thank you for contacting MyThemeShop. Can you please share a direct URL to your quiz page in the Sensitive area field so that we can check that and help you with this? Looking forward to helping you. Thank you.
  15. Hello, We do not have any such option at the moment. You can check the free plugin to get overall idea. Thank you.
  16. Hello, Thank you for contacting MyThemeShop. Please start a new ticket in the Premium Support forum so that w will help you with that. Thank you.
  17. Hello, Thank you for contacting MyThemeShop. We have replied to your other ticket. You can continue over that ticket so that we'll help you with that. Thank you.
  18. Hello, We'll help you with CSS to cover the requirement. Thank you.
  19. Hello, We'll reply you on your other ticket on the Free theme forum. You can continue over there in future if required. Thank you.
  20. Hello, Thank you for contacting MyThemeShop. You need to make sure you are using the latest version of the plugin, latest WordPress and PHP v7.4 or above so that the plugin will work fine for you. Thank you.
  21. Hello, You can subscribe for the Free support Free Support for Just $9/year and start a new ticket in the Free Theme/Plugin support forum so that we can assist you with this. Thank you.
  22. Hello, Thank you for contacting MyThemeShop. By default, there is no such option available with the plugin at the moment. Let us know if you need anything else. Thank you.
  23. Hello, Thank you for contacting MyThemeShop. We can help you to cover all the points except the last one. You can use some Third Party plugin which is having that feature to cover that. Hope that helps. Thank you.
  24. Hello, Thank you for contacting MyThemeShop. Yes, you can use the products on the development site. And once done, let us know so that we'll remove that domain from your registered domain list and add yours. Thank you.
  25. Hello, All these points are not available with the plugin yet. Thank you.
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