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Jitendraa

Support
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Everything posted by Jitendraa

  1. Hello, The three strings you want to translate seems to be translated without any issues in the Premium version using the My WP Translate plugin. We have tested and the translation are not working for the free plugin as the texts are hard coded. But the core file where the strings are present are not same as that in the Premium version. So all changes made now will be lost when you enable the Premium version. Hope that helps. Thank you.
  2. Hello,Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:Premium Support For Just $9/yearOnce purchased, please open a new support ticket by following this tutorial:https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/We handle all our theme/plugin related help through our support ticket system.One of our moderators will definitely help you. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too.Looking forward to helping you. Thank you.
  3. Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. Please get in touch with our account section here so that they'll verify the offer and help you with a custom invoice for getting your required product at only $19. Looking forward to helping you. Thank you.
  4. Jitendraa

    [Crypto] (crypto) Changing Slider

    Hello, We are glad you got that working now. We'll improve that in future. Thank you.
  5. Hello, You need to add the code at the end of your theme's functions.php file. Hope that helps. Thank you.
  6. Jitendraa

    [WP Quiz Pro] export results

    Hello, 1. For multiple quiz option also, the result will show below the last question. 2/3. You can customize the result box as per your requirement. It is a HTML box and you can configure it as per you want. Let us know if you need anything else. Thank you.
  7. Jitendraa

    [WP Quiz Pro] Pre-form and limit email

    Hello, Thank you for your interest in WP Quiz plugin. There is no way to show the name/email subscribe form at the beginning of the form. But the plugin has an option to show the form at the end of the quiz and before the result. So that users need to subscribe using their name and email to see the result. Regarding the timer, that feature is currently not applicable with the plugin. The plugin works fine with MailChimp. You can use that to capture the email and name of users. Let us know if you need anything else. Thank you.
  8. Jitendraa

    [Crypto] (crypto) Changing Slider

    Hello, @daotuananh84 Please purchase the theme and start a new ticket in the Premium Theme section so that we'll help you with that. Thank you.
  9. Jitendraa

    fast and great help from support team

    Hello, Thank you for your valuable feedback. It means a lot to us. We try our level best to keep up with the support requests and we are really happy to hear that our team was able to help you with your support requests. Thank you for using MyThemeShop.
  10. Jitendraa

    Speedy Help And Good Customer Service

    Hello, Thank you for taking the time to share your experience with us. We try our level best to keep up with the support requests. Please don't hesitate to open a new topic in our support forums if you have any other queries and we will try our best to help you. Thank you for using MyThemeShop.
  11. Hello, Thank you for your interest in WP Notification bars plugin. Yes, you can use the Notification bar Pro plugin for adding the bar at the bottom of your site through plugin options. Hope that helps. Thank you.
  12. Hello, We are glad you got that working now. If you need anything else in future, feel free to ask. Thank you for using MyThemeShop.
  13. Hello, Thank you for contacting MyThemeShop. If you want to purchase the theme for a single domain, then it will cost you $35 for the first year and $19 from second year onward. The $9 you are seeing is $9/month and is for the Extended Membership. For your issues, yes, the latest version will fix the issue if this is something related to the theme. But you need to check by deactivating your cache plugins to see the change. Hope that helps. Thank you.
  14. Hello, Thank you for contacting MyThemeShop. You can create the comparison table for products in the same way as that of normal review. You can check the details from here: https://mythemeshop.com/kb/wp-review-pro/comparision-table/ Once the plugin is activated, the default WooCommerce review will gets replaced with the plugin review and the plugin review will show in the comparison table. But the Geo Filter you have mentioned above is not achievable with the plugin. Let us know if you need anything else. Thank you.
  15. Jitendraa

    [Rank Math SEO Plugin] Sitemap HTTP Error

    Hello, Can you please share your WP Login details also so that we'll check that for you? Looking forward to helping you. Thank you.
  16. Hello, Thank you for contacting MyThemeShop and we apologize for any issues that you are having with our products. To help you faster, we would like you to perform a quick conflict check on your website using the instructions below. You can follow these instructions on your live website as well, as running this conflict check does not affect your website visitors. Here are the steps for you to follow. Log into your WordPress Administrator, and navigate to the dashboard Navigate to 'Plugins', and go to 'add new' On the next page, enter 'Health Check' in the search bar and wait for the screen to refresh The official Health Check plugin by WordPress.org should be visible as the first result. Please install and activate the plugin You will reach the plugin page automatically, and a notice will appear. Click 'I understand' to continue On the WordPress Menu on the left, hover over the dashboard. You will notice a new 'Health Check' option, click on it On the page that appears, there will be several tabs. Please navigate to the 'Troubleshooting' tab Press the 'Enable Troubleshooting Mode' to start the troubleshooter Once you complete these steps, you are in troubleshooting mode. All the plugins on your website have been disabled only for you. Your theme has also been disabled, but only for you. To diagnose the root-cause of your problem, you would enable each plugin one by one until an issue is found. The last plugin that causes the issue will probably the cause of the conflict. Here are the steps in more detail. With all plugins and the theme disabled, try reproducing the issue. If you still have the issue, your WordPress setup is the root of the problem. If not, then continue. On the top bar, navigate to the 'Troubleshooting Mode', hover over it, and enable the MyThemeShop plugin in question. After that, try to reproduce the issue. If you have the issue, the plugin is conflicting with WordPress If not, then the plugin is not causing issues with WordPress. Continue to the next step Navigate to the "Troubleshooting Mode" in the top bar again, and enable any other plugin. Then try reproducing the issue. If you have the issue, then the plugin you just activated is conflicting with the MyThemeShop Plugin If not, then this plugin is not causing issues with the MyThemeShop plugin Repeat step no 3 by enabling one plugin at a time and checking if the problem exists. When the problem happens, the plugin you last activated is causing the issue. If the issue is still not resolved, then it might be an issue with the theme you are using. Here is how you confirm if your theme and the MyThemeShop plugin are conflicting with each other. Enter troubleshooting mode again using the instructions above. Using the Troubleshooting mode, activate your regular theme by selecting the 'Use your current theme option'. Activate the MTS plugin you want to check and try to reproduce the issue. If the issue appears, your theme conflicts with the MTS plugin. If not, then the issue is with another plugin. You can continue enabling other plugins to pinpoint the plugin and contact their support for a resolution. Once you complete the above steps, please let us know. Looking forward to helping you. Thank you.
  17. Jitendraa

    [Crypto] (crypto) Changing Slider

    Hello, As you have already purchased the theme now, please syart a new ticket in the Premium Support forum so that we'll help you with that? https://community.mythemeshop.com/forum/7-theme-support/ Looking forward to helping you. Thank you.
  18. Hello, @jose8 Please start a new ticket in the Premium Support forum with your site's WP Login details in the Sensitive area field so that we'll help you with that. Looking forward to helping you. Thank you.
  19. Jitendraa

    [Ad-Sense] Cannot Edit Amazon Native Ads

    Hello,Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:https://community.mythemeshop.com/tutorials/article/53-confirming-a-theme-conflict/If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:Premium Support For Just $9/yearOnce purchased, please open a new support ticket by following this tutorial:https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/We handle all our theme/plugin related help through our support ticket system.One of our moderators will definitely help you. You do not need to register separately for the forums, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the support forums. Or, you can log in with your MyThemeShop username and password on the support forum too.Looking forward to helping you. Thank you.
  20. Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. We have generated a custom invoice for you so that you can get the plugin directly. Please use the below invoice for completing your purchase: https://mythemeshop.com/checkout/order-pay/369403/?pay_for_order=true&key=wc_order_5c0a4b81d3999 Let us know if you need anything else. Thank you.
  21. Jitendraa

    Wonderfully Surprised

    Hello, Thank you for taking the time to share your experience. We really appreciate it. We try our level best to keep up with the support requests. If there is anything else, please don't hesitate to open a new topic in our support forums and we will try our best to help you. Thank you for using MyThemeShop.
  22. Jitendraa

    [WP Quiz Pro] The theme is not compatible

    Hello, Please get in touch with our account section here so that if there are any possible discount for your account, they our team will definitely help you with that. Thank you.
  23. Jitendraa

    [WP Quiz Pro] The theme is not compatible

    Hello, Yes, you can purchase the plugin, and if you face any such issue again on your site, let us know so that we'll help you with that. Thank you.
  24. Jitendraa

    [Memberships] EXTENDED MEMBERSHIP

    Hello, You can check the pricing of all the Membership plans from here: http://mythemeshop.com/membership/ Thank you.
  25. Jitendraa

    [Memberships] EXTENDED MEMBERSHIP

    Hello, Thank you for contacting MyThemeShop. We have single site license for Extended Membership where you can use each product on up to a single domain. We have 5 site license where you can use each license on up to 5 sites. We have 20 and 50 site licenses also where you can use each license on up to 20 and 50 sites respectively. You need to choose your required plan accordingly before purchasing. Thank you.
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