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Jitendraa

Support
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Everything posted by Jitendraa

  1. Jitendraa

    [Rank Math SEO Plugin] rank math subheading

    Hello, Can you please share your site URL also so that we can check that? Looking forward to helping you. Thank you.
  2. Jitendraa

    [Schema] Schema

    Hello, Thank you for contacting MyThemeShop. We can not help you with Premium product issues here. Please get in touch with our account section with your email or invoice ID so that they'll help you to retrieve the details for you. Using the details you can start a new ticket in the Premium Support forum. Hope that helps. Thank you.
  3. Jitendraa

    [WP Review Pro] use for sub domains?

    Hello, We are glad you found our reply useful. If you need anything else in future, feel free to ask. Thank you for using MyThemeShop.
  4. Jitendraa

    [WP Review Pro] use for sub domains?

    Hello, Thank you for contacting MyThemeShop. A license is based on one WordPress installation. So for your subdomains you need to purchase extra license. Hope that helps. Thank you.
  5. Jitendraa

    [Salvation] Payment

    Hello, Sorry for the issue you are facing. We have generated a custom invoice for you so that you can get the theme at just $35. Please use the below invoice for completing your purchase: https://mythemeshop.com/checkout/order-pay/398135/?pay_for_order=true&key=wc_order_2hylrqNEQPFpV Hope that helps. Thank you.
  6. Hello, We are super happy that this resolved your issue. If you have any other questions in future, know that we are here to help you. If you don't mind me asking, could you please leave us a review (if you haven't already) on https://wordpress.org/plugins/seo-by-rank-math/#reviews about your overall experience with Rank Math? We appreciate your time and patience. If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again. Thank you.
  7. Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. Please share your WP login details and MyThemeShop login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.
  8. Jitendraa

    [Salvation] Payment

    Hello, Thank you for contacting MyThemeShop. For the single site license the price is $35 and for the 5 site license, the price is $65. Please select the single site license so that you can get that product at just $35. Hope that helps. Thank you.
  9. Jitendraa

    [WP Review Pro] How are reviews collected?

    Hello, Thank you for contacting MyThemeShop. The review setup feature on product page is similar to that on posts and pages. Please check the setup video which will help you: Hope that helps. Thank you.
  10. Hello, Thank you for contacting MyThemeShop. Yes, you can upgrade from a single product to Membership/change plan by paying only the difference within 30 days of the purchase. Let us know if you need anything else. Thank you.
  11. Jitendraa

    [Salvation] PayPal and Events

    Hello, By default the theme does not have that feature. But you are use WooCommerce plugin with the theme to achieve this requirement. Hope that helps. Thank you.
  12. Jitendraa

    [Salvation] PayPal and Events

    Hello, Thank you for contacting MyThemeShop. Yes, the Donate button uses Paypal for donation. For the Event, all the events have a single event page. You can check this: https://demo.mythemeshop.com/salvation/events/art-lessons-for-beginners/ This will cover your requirement. Hope that helps. Thank you.
  13. Jitendraa

    [Authority] Previewing Authority in WP Dashboard

    Hello, Thank you for contacting MyThemeShop. You need to purchase the theme for using it on your site. Let us know if you need anything else. Thank you.
  14. Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. You need to make sure you are using PHP 7.0 or above on your site so that the plugin will work fine for you. Thank you.
  15. Jitendraa

    [Blogging] Unable to change header colour to black

    Hello,Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:https://community.mythemeshop.com/tutorials/article/53-confirming-a-theme-conflict/If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:Premium Support For Just $9/yearOnce purchased, please open a new support ticket by following this tutorial:https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/We handle all our theme/plugin related help through our support ticket system.One of our moderators will definitely help you. You do not need to register separately for the forums, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the support forums. Or, you can log in with your MyThemeShop username and password on the support forum too.Looking forward to helping you.
  16. Jitendraa

    [Blogging] cURL error 35: SSL connect error

    Hello, Sure, please start new ticket with your issue so that we'll help you with that. Thank you.
  17. Jitendraa

    WP Quiz Issues Since Last Update

    Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation.
  18. Jitendraa

    [Schema] Extended License

    Hello, Yes, you can use each product on upto one domain like you have mentioned above. Let us know if you need anything else. Thank you.
  19. Jitendraa

    JUSTFIT lightbox dimensions

    Hello, Thank you for contacting MyThemeShop. You can use any image on your site. And in the lightbox, you can see the full image. Thank you.
  20. Jitendraa

    WP Quiz Issues Since Last Update

    Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. You have set a very long Quiz. To make that work without any issues, you need to increase PHP Max Execution Time to 300 or more and PHP Max Input Vars to 6000 or more and save the changes. That will fix the issue for you. Thank you.
  21. Jitendraa

    [Rank Math SEO Plugin] Rank Math Not Scoring Properly

    Hello, Can you please share the auto login URL with us in the Sensitive area field so that we can log into your site? Looking forward to helping you. Thank you.
  22. Jitendraa

    [Coupon] Search Results not showing blog post?

    Hello, Once you purchase the theme, please start a new ticket on the Premium Support forum so that we'll help you with the solution there. Looking forward to helping you. Thank you.
  23. Jitendraa

    [Rank Math SEO Plugin] SEO Score not showing

    Hello, Can you please share your site URL also so that we'll check that for you? Looking forward to helping you. Thank you.
  24. Hello, We are super happy that this resolved your issue. If you have any other questions in future, know that we are here to help you. If you don't mind me asking, could you please leave us a review (if you haven't already) on https://wordpress.org/plugins/seo-by-rank-math/#reviews about your overall experience with Rank Math? We appreciate your time and patience. If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again. Thank you.
  25. Jitendraa

    [WP Review Pro] Google My Business support

    Hello, Thank you for contacting MyThemeShop. Google My Business also show their result as normal google place/business search. Using the plugin, you can import reviews from that section. Let us know if you need anything else. Thank you.
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