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Jitendraa

Support
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Everything posted by Jitendraa

  1. Hello, Thank you for contacting MyThemeShop. We have removed your registered domain. You can now use the theme on a new domain without any issues. Thank you.
  2. Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. Can you please share a direct URL to the page with this quiz so that we can check that and help you with that? Looking forward to helping you. Thank you.
  3. Hello, Feel free to let us know if you need anything else in future. Thank you for using MyThemeShop.
  4. Hello, Thank you for contacting MyThemeShop. With the Free theme, you'll get the support and update a bit late than the Premium products as we keep the Premium products in the first place. But you do not need to worry about that. You'll get it working and support updates on time. Thank you.
  5. Hello, Thank you for contacting MyThemeShop. With he plugin, the domain name remains same but the last part gets optimized. So, if your domain is blocked on social media, then even if you are using this plugin, you can not get it to work on Facebook. Thank you.
  6. Hello, Thank you for contacting MyThemeShop. By default, the plugin does not have any suh feature but thee are a lot of free plugins which can cover your requirement. You can search and use one with the WP Quiz Pro plugin to cover your requirement. Thank you.
  7. Hello, Thank you for contacting MyThemeShop. We'll help you to change the image size as per your requirement. Thank you.
  8. Hello, Thank you for contacting MyThemeShop. You need to use the account using which you have made the purchase of the theme and start a new ticket in the Premium support forum so that we can help you with this. Thank you.
  9. Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation.
  10. Hello, Thank you for contacting MyThemeShop. 1. Yes, those plugins are compatible with the Publisher theme. 2. The initial release date of the theme is Aug 3, 2020. Thank you.
  11. Hello, Thank you for contacting MyThemeShop. 1. The theme will work fine with Elementor. But the plugin does not come with the theme. You can download and use it separately. https://wordpress.org/plugins/elementor/ 2. Yes, you can do that without any issues with the theme using WooCommerce. https://wordpress.org/plugins/woocommerce/ Hope that helps. Thank you.
  12. Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. We have fixed your account and you can use the theme on an unlimited domains without any issues. Thank you.
  13. Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation.
  14. Hello, Thank you for contacting MyThemeShop. You can get the plugin directly from here: https://mythemeshop.com/plugins/wordpress-review/ Thank you.
  15. Hello, We have enabled the Stripe payment gateway for you account so that you can use your MasterCard to complete your purchase. Thank you.
  16. Hello, Thank you for contacting MyThemeShop. Mega Menu is a separate plugin and you need to get it separately for using that. Thank you.
  17. Hello, Feel free to let us know if you need anything else in future. Thank you for using MyThemeShop.
  18. Hello, Thank you for contacting MyThemeShop. For now, you need to use the below plugin to fix the issue: https://wordpress.org/plugins/enable-jquery-migrate-helper/ We'll release an update with a fix asap. Thank you.
  19. Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. We'll release an update with a fix asap. Thank you.
  20. Hello, Thank you for contacting MyThemeShop. Yes, you can replace the theme with any other theme or take a refund within a 30 days of the purchase. Hope that helps. Thank you.
  21. Hello, Thank you for contacting MyThemeShop. That offer was a limited time offer which can not be used anymore. Thank you.
  22. Hello, Thank you for contacting MyThemeShop, and sorry for any inconvenience that might have been caused due to that. All our products are available with one year of premium support and updates and are mentioned on the landing pages as well: http://take.ms/A6sj6 It looks like the recurring subscription was left on auto-renew. Our automated system even emailed you about the upcoming charge before making that happen actually. Can you please head over to payments tab in your member area and click on cancel link for the items you do not want to be renewed automatically? Al
  23. Hello, Thank you for contacting MyThemeShop. We have retired that plugin and we do not provide support for that anymore. Thank you.
  24. Hello,Thank you for contacting MyThemeShop.Sorry to disappoint but that feature is unfortunately not available at this time.With that being said, there are existing feature requests, so I've added your vote to our internal suggestions lists. If your suggestions are something that we're able to introduce, we'll be sure to let you know.We're sorry we couldn't give you better news here.If you have any further question(s), please let us know. Thank you.
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