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Jitendraa

Support
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Everything posted by Jitendraa

  1. Hello, Thank you for contacting MyThemeShop. You can use videos inside the portfolio page. You can not use video as Featured Image. Hope that helps. Thank you.
  2. Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. Can you please start a new ticket in the Free plugin support forum by sharing your WP Login details in the Sensitive area field so that we can check that and help you with that? Looking forward to helping you. Thank you.
  3. Hello, We are glad to hear that from you. Let us know if you need anything else in future. Thank you for using MyThemeShop.
  4. Hello, Thank you for contacting MyThemeShop. We support Paypal and Stripe only at the moment as payment methods and both need a card to complete the purchase. Let us know if you need anything else. Thank you.
  5. Hello, Yes, you can find option inside the listing page to assign listings to agents. Thank you.
  6. Hello,Thank you for contacting MyThemeShop.Sorry to disappoint but that feature is unfortunately not available at this time.With that being said, there are existing feature requests, so I've added your vote to our internal suggestions lists. If your suggestions are something that we're able to introduce, we'll be sure to let you know.We're sorry we couldn't give you better news here.If you have any further question(s), please let us know. Thank you.
  7. Hello, Thank you for contacting MyThemeShop. We can see our account section have already replied you on the email. You can continue over there in future if required. Hope that helps. Thank you.
  8. Hello, We are glad to hear that from you. If you need anything else in future, feel free to ask. Thank you for using MyThemeShop.
  9. Hello, Thank you for taking the time to give us encouragement. We appreciate that and we'll definitely look forward in helping you again.
  10. Hello, Thank you for contacting MyThemeShop. We can see a reply to your email from our account section. You can continue over there if required. Thank you.
  11. Hello, Thank you for contacting MyThemeShop. Yes, you just need to purchase the new theme and upload it to the site. The Child Theme will work without any issues with your customization. Let us know if you need anything else. Thank you.
  12. Hello, Thank you for contacting MyThemeShop. If you want to get the Membership at $99.47, you need to select the single site license. With the single site license, you can use each product on up to a single domain. Like Schema on one domain, Blocks on another domain like this. If you want unlimited usage of a product, then you need to get the Membership at $420/year. We have also a 3 site license, if you want that. Thank you.
  13. Hello, Sure, if you face any issues in future, feel free to let us know. We are here to help. Thank you for using MyThemeShop.
  14. Hello, Thank you for contacting MyThemeShop. You can use video from YouTube, Vimeo, Facebook and Dailymotion in the theme. You need to use API of your personal account and use different video without any issues. Let us know if you need anything else. Thank you.
  15. Hello, Thank you for contacting MyThemeShop. We have deleted your account now. Thank you.
  16. Hello, Have you fixed the issue now? If not, please share your WP Login details and MyThemeShop details in the Sensitive area so that we can fix that for you? Looking forward to helping you. Thank you.
  17. Hello, Thank you for contacting MyThemeShop. You can check this theme which may help: https://demo.mythemeshop.com/s/?theme=Architect Thank you.
  18. Hello, Yes, if you want a video with some options after that, then you can use Trivia Quiz where you can use video for each question. Those videos will be either self hosted video on your site or video from any external source like YouTube. Thank you.
  19. Hello, We have removed the licensed domain on your account. Now you need to deactivate the MyThemeShop Connect plugin from your account and connect again on the new site to make the license work there without any issues. Thank you.
  20. Hello, Thank you for contacting MyThemeShop. You need to add the shortcode of the Quiz in a post so that you can show the quiz after a video (No matter which video that will be). For the ad code, you can use ads of any ad provider. Thank you.
  21. Hello, Thank you for taking the time to write us a testimonial, our team really appreciates that. We look forward in helping you again. 
  22. Hello, Thank you for contacting MyThemeShop. We can help you to change the thumbnail dimension as per your requirement. But you need to use all images of same ratio for a better result. Thank you.
  23. Hello, Thank you for your kind words and for taking the time to write a testimonial. We really appreciate that and are looking forward to help you again.
  24. Hello, @shashikumar1 You are not using WordPress on your site now. Please install WordPress so that we can check that issue for you. Thank you.
  25. Hello, Thank you for contacting MyThemeShop. You can refer the solution mentioned here: Thank you.
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