[new release] A refreshing new theme for Health Bloggers and Recipes [GET IT NOW]
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Jitendraa

Support
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Everything posted by Jitendraa

  1. Jitendraa

    [Reader] Trying to purchase Reader theme

    Hello, We can see the payment you have made is Failed. So the subscription can not be completed. Please use the below invoice for completing the payment again: https://mythemeshop.com/checkout/order-pay/493619/?pay_for_order=true&key=wc_order_AXiakkKhSU3Ma Hope that helps. Thank you.
  2. Jitendraa

    [Reader] Trying to purchase Reader theme

    Hello, Thank you for contacting MyThemeShop. We have generated a custom invoice for you so that you can get the Reader theme at just $19/year. Please use the below invoice for completing your purchase: https://mythemeshop.com/checkout/order-pay/493335/?pay_for_order=true&key=wc_order_NabscXVo9jOjZ Hope that helps. Thank you.
  3. Jitendraa

    [WP Quiz Pro] big database size problem

    Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. This is not a regular issue. Can you please share your WP Login details and cPanel details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.
  4. Jitendraa

    My WP Backup Pro - Price

    Hello, Feel free to ask if you need anything else in future. Thank you for using MyThemeShop.
  5. Jitendraa

    [Reader] What is recurring payment?

    Hello, Once you cancel your recurring, you won't get Updates to the theme and Support for that. But you can use the product without any issues. Let us know if you need anything else. Thank you.
  6. Hello, The invoice shared to you will be valid only for 7 days. If you try to use that after 7 days, the invoice will show error like you faced. Let us know when you are intended to complete the purchase so that we'll generate an invoice accordingly. Looking forward to helping you. Thank you.
  7. Hello, Thank you for contacting MyThemeShop. 1. Yes, you can Show/Hide the controls on YouTube videos. 2. Yes, you can disable this feature too. 3. Yes, you can allow only Facebook comments on the theme. Let us know if you need anything else. Thank you.
  8. Jitendraa

    [Reader] What is recurring payment?

    Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. You can access the demo of the theme directly from here: https://demo.mythemeshop.com/reader/ Also, you'll be charged $19/year for the template until canceled. Hope that helps. Thank you.
  9. Jitendraa

    [General] refer theme

    Hello, If you made the backup/restore correctly, the site won't reset to default. It is not related to Musical theme only but all the themes. You can use any migration plugin instead which will help you with the process. Let us know if you need anything else. Thank you.
  10. Jitendraa

    [Portfolio] Portfolio Theme

    Hello, Thank you for contacting MyThemeShop. You can not use the Portfolio grid of the Home on other page. There is no option available for that. For the Portfolio tags, yes you can show portfolios based on particular tag on a page. Hope that helps. Thank you.
  11. Hello, The sale was already over and can not offered now. Please get in touch with our account section here so that they'll help you with suitable discount as of now. Thank you.
  12. Hello, On the Shop page, the sidebar is controlled by WooCommerce plugin which can not be removed by the theme. But the theme's sidebar can be removed (not hide) using the options. Thank you.
  13. Hello, Sure, let us know if you nee anything else in future. Thank you for using MyThemeShop.
  14. Hello, Thank you for contacting MyThemeShop. 1. The editor is a simple HTML Editor. It does not have any option as TinyMCE Editor. 2/3. The plugin does not have an option for this. Let us know if you need anything else. Thank you.
  15. Hello, Thank you for contacting MyThemeShop. Sorry fort he confusion, but we have changed the licenses earlier this month and yet to change the FAQ. Now we have either 1, 3 or unlimited site licenses. Hope that helps. Thank you.
  16. Hello, Schema Pro theme have a Shop demo. You can check that from here: https://demo.mythemeshop.com/schema/shop/ You can make your site using the Schema Premium version like this. If you want further modifications, if that can be achieve by minor edits, we can help you with that, but for major changes we can not help you with that unfortunately. Let us know if you need anything else. Thank you.
  17. Jitendraa

    Very responsive support!

    Hello, We are glad you found our help useful. Feel free to ask if you have any other issues in future. We appreciate your words. Thank you for using MyThemeShop.
  18. Jitendraa

    Great team with great products and support

    Hello, We are glad you found our help useful. Feel free to ask if you have any other issues in future. We appreciate your words. Thank you for using MyThemeShop.
  19. Hello, Are you using Schema Premium or Free? Looking forward to your reply. Thank you.
  20. Hello, Thank you for contacting MyThemeShop. You can use Custom CSS for removing the sidebar from the mentioned pages. Let us know if you need anything else. Thank you.
  21. Jitendraa

    [WP Review Pro] Re using WP Review Pro

    Hello, Thank you for contacting MyThemeShop. Yes, you need to get another license of the plugin to keep both the sites work without any issue. Let us know if you need anything else. Thank you.
  22. Hello, There is no limit associated with the theme for adding coins. You can add unlimited coins Thank you.
  23. Jitendraa

    [WP Review Pro] How do hide author review

    Hello Karthik,Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:Premium Support For Just $9/yearOnce purchased, please open a new support ticket by following this tutorial:https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/We handle all our theme/plugin related help through our support ticket system.One of our moderators will definitely help you. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too.Looking forward to helping you.
  24. Jitendraa

    [Coupon] import of coupon

    Hello, You can find the details from your affiliate account. Thank you.
  25. Jitendraa

    [Coupon] import of coupon

    Hello, Thank you for contacting MyThemeShop. You need to configure the affiliate by going to Appearance > Theme Options section. Hope that helps. Thank you.
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