I have had to make several inquiries and the technical support has never let me down. Even giving solutions to variations that, theoretically, you would not have to do. I always recommend MyThemeShop to my contacts.
I am working with the School theme and I'm amazed with the quick and efficient support service. They solved all problems quickly. I've used other themes (not Mythemeshop) and none of them even this attention. Totally recommended. The best investment.