[OFFER ALERT!] This Halloween, Get Any Premium Theme for Just $19 [GET IT NOW]
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Jitendraa

Support
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Everything posted by Jitendraa

  1. Hello, You'll get all the codes. You can change it to anything you want. Thank you.
  2. Hello, Thank you for taking the time to write us a testimonial, our team really appreciates that. We look forward in helping you again. 
  3. Hello, Yes, it is mandatory to connect the theme to your account so that your license will get registered and you can use the full features of the theme without any issues. Regarding different technology, are you referring to change the WordPress theme to something else? Thank you.
  4. Hello, We do not provide voice call support at the moment. Regarding your queries, 1. No, there won't be any licensing issue once you purchase the theme. But you need to install MyThemeShop: Themes/Plugin Updater plugin on your site and connect your site with your MyThemeShop account so that your license will get activated automatically. 2. No, there are no such restrictions. You can edit the codes as per your requirement. 3. We do not provide any separate support service for Premium products at the moment. You need to get a license of the product with which you'll get 1 year of support to that product. 4. We can offer support for the product. But not for your customization. 5. You can check the pricing from here: https://mythemeshop.com/themes/ https://mythemeshop.com/plugins/ Thank you.
  5. Hello, For the support to free plugins, you need to get the support plan and post in the Free Plugin support forum. Hope that helps. Thank you.
  6. Hello, Thank you for contacting MyThemeShop. The URL you have shared is not working for us. Can you please check that, fix and let us know so that we can help you with this? Looking forward to helping you. Thank you.
  7. Hello, Yes, with your purchase you'll get 1 year of support and updates. You can start a new ticket in the Premium Support forum so that we can assist you with your query. Thank you.
  8. Hello, Yes you will have all the files with you once you purchase the theme and then you can edit them as per your requirement. Hope that helps. Thank you.
  9. Hello, There is no separate HTML file for that. With the WordPress theme itself, the CSS file is included. Thank you.
  10. Hello, Thank you for contacting MyThemeShop. You'll get the WordPress theme only. Thank you.
  11. Hello,Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.Please opt for our support plan, which costs just $9/year and gives you access to our premium support:Premium Support For Just $9/yearOnce purchased, please open a new support ticket by following this tutorial:https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/Looking forward to helping you. Thank you.
  12. Hello, Glad to know that. Feel free to let us know if you need anything else. Thank you.
  13. Hello, Thank you for contacting MyThemeShop. 1. Yes, the plugin's script will run from your site. But this is an optimized plugin which won't make your site much heavy due to this plugin. 2. Yes, with the Premium version of the plugin, you can use the slide in effect in different formats and also add the box at the bottom of the post/page content too. Hope that helps. Thank you.
  14. Hello, Thank you for contacting MyThemeShop, and we are really sorry for any inconvenience this may have caused. We are sorry that our product didn't fulfill your requirements. We have issued you a refund, and you should see it back in your payment account soon. We are continuously improving our products so we would request you to check back in future to see if we might have something relevant to your needs. Hope that helps, please don't hesitate to let us know if you need help with anything else. Thank you.
  15. Hello, Glad to know that. Feel free to let us know if you need anything else in future. Thank you.
  16. Hello, 1. Yes, all our products came with a 30 days money back guarantee. If the product is not working, you can ask for a refund within 30 days from the date of purchase. a. Yes, Premium plugin is continuously maintained. b. Yes it is working fine and a lot of users are using this too. c. If this still create issues on your site, you can ask us also. We'll check your site to find out what is causing the issue. Or you can ask for a refund. Thank you.
  17. Hello, You do not have a Premium license of your account. That's the reason we suspect you as a Free user. Also, before we reply to your ticket, we have confirmed that from the respective team. Thus took time. And, if your Developer have installed that on your site, ask them to update the plugin to the latest version. If still facing issue, ask them to start a new ticket in the Premium Support forum and share the WP Login details so that we can check that for you. Thank you.
  18. Hello, It may be possible issue from the plugin as the plugin is retired and was not updated since long. You can consider the Premium plugin for a better experience. Thank you.
  19. Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. If the locker is working correctly now, then please install the cache plugin and remove the JS cache and check if that fixes the issue. Most probably that'll work. Then you can get in touch with the plugin author to ask how to minify the JS without breaking the plugin. Thank you.
  20. Hello, If the locker is working correctly now, then please install the cache plugin and remove the JS cache and check if that fixes the issue. Most probably that'll work. Then you can get in touch with the plugin author to ask how to minify the JS without breaking the plugin. Thank you.
  21. Hello, Can you please try deactivating the LiteSpeed Cache used on your site and check if that fixes the issue for you? Also, if you have used any other caching plugin, then you can remove that too for checking. Looking forward t helping you. Thank you.
  22. Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. Can you please share a screenshot of the issue? Looking forward to helping you. Thank you.
  23. Hello, We appreciate that you have taken the time to write us a testimonial, it means a lot to our team. We look forward helping you again.
  24. Hello, Please get in touch with our account team so that they can check your subscription and tell you better about this. Thank you.
  25. Hello, Thank you for contacting MyThemeShop. We only provide replacement within 30 days from the date of purchase or renewal. Please get in touch with our account section here so that they can consider your request. Thank you.
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