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Jitendraa

Support
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Everything posted by Jitendraa

  1. Hello, Thank you for using Rank Math. As your post editor contains the WP Bakery codes, those are showing upon sharing the page on Facebook. You need to edit the page and navigate to Rank Math section. There you can see a social tab. Click on the Social Tab and you can see a Facebook option there. From there you can control the image/title/description to your post what you want to show on sharing to Facebook/Twitter. Hope that helps. Thank you.
  2. Hello, We are glad you got that working now. If you need anything else in future, feel free to ask. Thank you for using MyThemeShop.
  3. Hello, Thank you for contacting MyThemeShop. Can you please let us know your other email ID also so that we'll merge both of your accounts so that you can get the theme on your primary account itself? Looking forward to your reply. Thank you.
  4. Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. Can you please let us know which product you want to purchase so that we'll generate a custom invoice for you so that you can get that at a discounted price. Looking forward to helping you. Thank you.
  5. Hello, We are glad you found our help useful. If you need anything else in future, feel free to ask. Thank you for using MyThemeShop.
  6. Hello, Thank you for contacting MyThemeShop. You can set different result for different scores. For example, you can show one result to those who score 10/10 and a different one to users who score 9/10 and so on. So on the result field you can add different page URL with different different subscribe form or add different subscribe form there. There is no such way to direct users to different mailing list directly. Hope that helps. Thank you.
  7. Hello, Thank you for contacting MyThemeShop. We have replaced the 5 site license with a single site license and refunded the rest amount back to your account. Let us know if you need anything else. Thank you.
  8. Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. We have checked your account about the failed SociallyViral theme purchase. It seems your bank have blocked the international transaction. If you are using an international debit card, then this transaction might gets blacklisted. Please get in touch with your bank and ask them to whitelist the purchase so that you can complete your purchase without any issues. After that, please drop a mail to our account section so that they'll generate a custom invoice for you to get the theme at the offer price. Let us know if you need anything else. Thank you.
  9. Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation.
  10. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial: https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/ If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support: Premium Support For Just $9/year Once purchased, please open a new support ticket by following this tutorial: https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/ We handle all our theme/plugin related help through our support ticket system. One of our moderators will definitely help you. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too. Looking forward to helping you. Thank you.
  11. Hello, Thank you for contacting MyThemeShop. You have an active license of OnePage theme previously and you have not canceled the renewal. So you have billed for the same. We have initiated a refund for you for your previous purchase so that you can continue using the lifetime subscription. Let us know if you need anything else. Thank you.
  12. Hello, We can not find any purchase associated with your account. Have you purchased WP Quiz Pro using any other account? Looking forward to helping you. Thank you.
  13. Hello, Thank you for your valuable feedback. It means a lot to us. We try our level best to keep up with the support requests and we are really happy to hear that our team was able to help you with your support requests. Thank you for using MyThemeShop.
  14. Hello, You can use the multipage quiz option to create quizzes in different page with next button. Thank you.
  15. Hello, Thank you for contacting MyThemeShop. On the player, you can only use YouTube, Facebook, Dailymotion and Vimeo videos. But you can use any other videos inside your post content area without any issues. Hope that helps. Thank you.
  16. Hello, Feel free to ask if you need anything else in future. Thank you for using MyThemeShop.
  17. Hello, Thank you for contacting MyThemeShop. Yes, the images will gets adjusted as per the mentioned thumbnail automatically. If it is not adjusting image, or cropping the image too much, then you can use Regenerate Thumbnails plugin and regenerate your thumbnails so that you can see the images fine on both Portrait and landscape image view. Hope that helps. Thank you.
  18. Hello, We are glad you found our help useful. If you need anything else in future, feel free to ask. Thank you for using MyThemeShop.
  19. Hello, All our themes are mobile optimized. You can use any theme as per your requirement. Let us know if you need anything else. Thank you.
  20. Hello, Thank you for contacting MyThemeShop. We have replied to your mail. You can continue over there. Thank you.
  21. Hello, Thank you for contacting MyThemeShop. 1. Currently there is no option to set color for links. You need to add Custom CSS for that. 2. You can take a look at the below themes which may cover your requirement: https://demo.mythemeshop.com/s/?theme=TruePixel https://demo.mythemeshop.com/s/?theme=Schema https://demo.mythemeshop.com/s/?theme=Ad-Sense Let us know if you need anything else. Thank you.
  22. Hello, We are replying to your other ticket. You can continue over there if required. Thank you.
  23. Hello, We are glad you found our help useful. If you need any other help in future, feel free to ask. We'll be happy to help you. Thank you for using MyThemeShop.
  24. Hello, We are glad you found our help useful. If you need any other help in future, feel free to ask. We'll be happy to help you. Thank you for using MyThemeShop.
  25. Hello, We are glad you found our help useful. If you need any other help in future, feel free to ask. We'll be happy to help you. Thank you for using MyThemeShop.
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