[OFFER ALERT!] This Halloween, Get Any Premium Theme for Just $19 [GET IT NOW]
Jump to content

Jitendraa

Support
  • Posts

    110,129
  • Joined

  • Last visited

Everything posted by Jitendraa

  1. Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation.
  2. Hello, Yes, you can use each product on upto one domain like you have mentioned above. Let us know if you need anything else. Thank you.
  3. Hello, Thank you for contacting MyThemeShop. You can use any image on your site. And in the lightbox, you can see the full image. Thank you.
  4. Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. You have set a very long Quiz. To make that work without any issues, you need to increase PHP Max Execution Time to 300 or more and PHP Max Input Vars to 6000 or more and save the changes. That will fix the issue for you. Thank you.
  5. Hello, Can you please share the auto login URL with us in the Sensitive area field so that we can log into your site? Looking forward to helping you. Thank you.
  6. Hello, Once you purchase the theme, please start a new ticket on the Premium Support forum so that we'll help you with the solution there. Looking forward to helping you. Thank you.
  7. Hello, Can you please share your site URL also so that we'll check that for you? Looking forward to helping you. Thank you.
  8. Hello, We are super happy that this resolved your issue. If you have any other questions in future, know that we are here to help you. If you don't mind me asking, could you please leave us a review (if you haven't already) on https://wordpress.org/plugins/seo-by-rank-math/#reviews about your overall experience with Rank Math? We appreciate your time and patience. If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again. Thank you.
  9. Hello, Thank you for contacting MyThemeShop. Google My Business also show their result as normal google place/business search. Using the plugin, you can import reviews from that section. Let us know if you need anything else. Thank you.
  10. Hello, Thank you for contacting MyThemeShop. Yes, we'll help you to achieve that by editing the core files of the theme. Let us know if you need anything else. Thank you.
  11. Hello, You need to enable each theme and plugins one by one and check with each case to find out the corrupted theme/plugin. Let us know if you need anything else. Thank you.
  12. Hello, Thank you for contacting MyThemeShop. You need to get the Support for free products by getting the support plan from here: https://mythemeshop.com/cart/?add-to-cart=290367 Let us know if you need anything else. Thank you.
  13. Hello, We have replied to your ticket. You can continue over there if required. Thank you.
  14. Hello, Thank you for contacting MyThemeShop. Once you purchase the theme, you can start anew ticket in the Premium Support forum so that we'll help you with that. Thank you.
  15. Hello, Thank you for sharing your Feedback. We really appreciate it. We try our level best to keep up with the support requests. If there is anything else, please don't hesitate to open a new topic in our support forums and we will try our best to help you. Thank you for using MyThemeShop.
  16. Hello, Thank you for contacting MyThemeShop and your interest in Authority. Authority theme is normally a Blogging theme. It does not have any Directory feature. However, you can customize the theme as per your requirement by custom changes or using plugins (if there are any) to cover what you want. Let us know if you need anything else. Thank you.
  17. Hello, Thank you for contacting MyThemeShop. Yes, the plugin is compatible with Elementor Page Builder. The plugin does not have any separate Custom Post Type, but it creates a separate section in each page/post/custom post type for review so that you can create review with any page/post/custom post type you want. In this way you can create reviews to each of your products as well. Hope that helps. Thank you.
  18. Hello, Thank you for taking the time to share your experience. We really appreciate it. We try our level best to keep up with the support requests. If there is anything else, please don't hesitate to open a new topic in our support forums and we will try our best to help you. Thank you for using MyThemeShop.
  19. Hello, Thank you for sharing that. It may help other users who are facing similar issues. Thank you.
  20. Hello, Thank you for contacting MyThemeShop and we apologize for any issues that you are having with our products. To help you faster, we would like you to perform a quick conflict check on your website using the instructions below. You can follow these instructions on your live website as well, as running this conflict check does not affect your website visitors. Here are the steps for you to follow. Log into your WordPress Administrator, and navigate to the dashboard Navigate to 'Plugins', and go to 'add new' On the next page, enter 'Health Check' in the search bar and wait for the screen to refresh The official Health Check plugin by WordPress.org should be visible as the first result. Please install and activate the plugin You will reach the plugin page automatically, and a notice will appear. Click 'I understand' to continue On the WordPress Menu on the left, hover over the dashboard. You will notice a new 'Health Check' option, click on it On the page that appears, there will be several tabs. Please navigate to the 'Troubleshooting' tab Press the 'Enable Troubleshooting Mode' to start the troubleshooter Once you complete these steps, you are in troubleshooting mode. All the plugins on your website have been disabled only for you. Your theme has also been disabled, but only for you. To diagnose the root-cause of your problem, you would enable each plugin one by one until an issue is found. The last plugin that causes the issue will probably the cause of the conflict. Here are the steps in more detail. With all plugins and the theme disabled, try reproducing the issue. If you still have the issue, your WordPress setup is the root of the problem. If not, then continue. On the top bar, navigate to the 'Troubleshooting Mode', hover over it, and enable the MyThemeShop plugin in question. After that, try to reproduce the issue. If you have the issue, the plugin is conflicting with WordPress If not, then the plugin is not causing issues with WordPress. Continue to the next step Navigate to the "Troubleshooting Mode" in the top bar again, and enable any other plugin. Then try reproducing the issue. If you have the issue, then the plugin you just activated is conflicting with the MyThemeShop Plugin If not, then this plugin is not causing issues with the MyThemeShop plugin Repeat step no 3 by enabling one plugin at a time and checking if the problem exists. When the problem happens, the plugin you last activated is causing the issue. If the issue is still not resolved, then it might be an issue with the theme you are using. Here is how you confirm if your theme and the MyThemeShop plugin are conflicting with each other. Enter troubleshooting mode again using the instructions above. Using the Troubleshooting mode, activate your regular theme by selecting the 'Use your current theme option'. Activate the MTS plugin you want to check and try to reproduce the issue. If the issue appears, your theme conflicts with the MTS plugin. If not, then the issue is with another plugin. You can continue enabling other plugins to pinpoint the plugin and contact their support for a resolution. Once you complete the above steps, please let us know. Looking forward to helping you. Thank you.
  21. Hello, If the Meta and description are showing in the source, then it is correctly updated on your site. You need to wait for some time to get that reflected on Google. It may take couple of hours, or may certain days. Hope that helps. Thank you.
  22. Hello, Once you make the changes, please check for the updated title and meta on your website's source code and check if that is updated there or not. Updating those details on Google may take some time. You can check view-source:www.saixxxxis.com for checking that. Let us know if the Title and Meta are updated there or not? Looking forward to helping you. Thank you.
  23. Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. Please share your login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.
  24. Hello, Thank you for contacting MyThemeShop. For minor changes as your point 1, we'll help you to cover your requirement. For the other changes mentioned in your point 2, if there will be some easy way to achieve, that, then we'll help you with that in the forum. Please check what's included in the support and what's not: If this is not something we can help, then you can take help of our paid customization by contacting us here. Thank you.
  25. Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation.
×
×
  • Create New...