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Everything posted by Jitendraa
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more than a theme-seller: MTS is a partner
Jitendraa replied to soundforscher's topic in Testimonials
Hello, Thank you for your valuable feedback. It means a lot to us. We try our level best to keep up with the support requests and we are really happy to hear that our team was able to help you with your support requests. Thank you for using MyThemeShop. -
Hello, Thank you for contacting MyThemeShop. The Focus keyword seem to be used by any other post and for that you are getting the issue. Please change the focus keyword to something else rather than save money fast to overcome the issue. The URL in already used is not picking up the details correctly. We are adding a note to our Development team to take a look at it. Thank you.
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Hello, Thank you for sharing your experience with us. If there is anything else, please don't hesitate to open a new topic in our support forums and we will try our best to help you. Thank you for using MyThemeShop.
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Hello, Thank you for contacting MyThemeShop. If the customization you want are minor customization, then we can help you with that in the Premium forum itself. But if it is something beyond that, then you can opt for the paid customization from here: https://mythemeshop.com/contact-us/ Let us know if you need anything else. Thank you.
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[WP Real Estate Pro] Can this plugin be used for different purposes?
Jitendraa replied to co01's topic in Pre Sales Questions
Hello, You can leave the fields blank on the backend so that it won't visible on the site. Hope that helps. Thank you. -
[WP Real Estate Pro] Can this plugin be used for different purposes?
Jitendraa replied to co01's topic in Pre Sales Questions
Hello, Thank you for contacting MyThemeShop. The plugin is mainly designed for Real Estates which consists of different meta info like area, rooms, beds etc which can not be changed. If you do not want to use them, then you can use the plugin without any issues. Let us know if you need anything else. Thank you. -
Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. You need to make sure you are using the latest version of Rank math (v0.9.0). If you are still facing issues, we would like you to perform a quick conflict check on your website using the instructions below. You can follow these instructions on your live website as well, as running this conflict check does not affect your website visitors. Here are the steps for you to follow. Log into your WordPress Administrator, and navigate to the dashboard Navigate to 'Plugins', and go to 'add new' On the next page, enter 'Health Check' in the search bar and wait for the screen to refresh The official Health Check plugin by WordPress.org should be visible as the first result. Please install and activate the plugin You will reach the plugin page automatically, and a notice will appear. Click 'I understand' to continue On the WordPress Menu on the left, hover over the dashboard. You will notice a new 'Health Check' option, click on it On the page that appears, there will be several tabs. Please navigate to the 'Troubleshooting' tab Press the 'Enable Troubleshooting Mode' to start the troubleshooter Once you complete these steps, you are in troubleshooting mode. All the plugins on your website have been disabled only for you. Your theme has also been disabled, but only for you. To diagnose the root-cause of your problem, you would enable each plugin one by one until an issue is found. The last plugin that causes the issue will probably the cause of the conflict. Here are the steps in more detail. With all plugins and the theme disabled, try reproducing the issue. If you still have the issue, your WordPress setup is the root of the problem. If not, then continue. On the top bar, navigate to the 'Troubleshooting Mode', hover over it, and enable the MyThemeShop plugin in question. After that, try to reproduce the issue. If you have the issue, the plugin is conflicting with WordPress If not, then the plugin is not causing issues with WordPress. Continue to the next step Navigate to the "Troubleshooting Mode" in the top bar again, and enable any other plugin. Then try reproducing the issue. If you have the issue, then the plugin you just activated is conflicting with the MyThemeShop Plugin If not, then this plugin is not causing issues with the MyThemeShop plugin Repeat step no 3 by enabling one plugin at a time and checking if the problem exists. When the problem happens, the plugin you last activated is causing the issue. If the issue is still not resolved, then it might be an issue with the theme you are using. Here is how you confirm if your theme and the MyThemeShop plugin are conflicting with each other. Enter troubleshooting mode again using the instructions above. Using the Troubleshooting mode, activate your regular theme by selecting the 'Use your current theme option'. Activate the MTS plugin you want to check and try to reproduce the issue. If the issue appears, your theme conflicts with the MTS plugin. If not, then the issue is with another plugin. You can continue enabling other plugins to pinpoint the plugin and contact their support for a resolution. Once you complete the above steps, please let us know. Looking forward to helping you. Thank you.
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Hello, Thank you for your testimonial, we look forward in helping you again.
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Hello, Thank you for sharing your experience with us, we really appreciate it. We try our level best to keep up with the support requests. If there is anything else, please don't hesitate to open a new topic in our support forums and we will try our best to help you. Thank you for using MyThemeShop.
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Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. Please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.
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Hello, Thank you for the feedback. We try our level best to keep up with the support requests. If there is anything else, please don't hesitate to open a new topic in our support forums and we will try our best to help you. Thank you for using MyThemeShop.
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[Rank Math SEO Plugin] Using Rank Math for coupons theme
Jitendraa replied to tnchandan's topic in Rank Math Free
Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation. -
Hello, Thank you for taking the time to write us a testimonial, we really appreciate that. We look forward in helping you again.
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[Rank Math SEO Plugin] sitemap_index.xml giving 404 error
Jitendraa replied to faizramzan33's topic in Rank Math Free
Hello, The login details you have shared are not working for us. Can you please check them, fix and let us know so that we'll help you further? Looking forward to helping you. Thank you. -
Hello, We can not find any link in the text shown in your screenshot. It is showing as normal text with Bold fonts. http://take.ms/QasIN We have also tried editing the text and we can edit that successfully. We also made sure that the Rank math plugin is activated on the site during the testing we have done. Let us know if you still having issues so that we'll help you further. Looking forward to helping you. Thank you.
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[Rank Math SEO Plugin] rankmath broke wpbakery
Jitendraa replied to tcdadmin's topic in Rank Math Free
Hello, The login details you have shared above are not working for us. Can you please check that again, fix that and let us know so that we'll check that for you? Looking forward to helping you. Thank you. -
[Rank Math SEO Plugin] Problem with using Rank Math Plugin
Jitendraa replied to tnchandan's topic in Rank Math Free
Hello, Feel free to ask if you need anything else in future. Thank you for using MyThemeShop. -
[Rank Math SEO Plugin] help unable to connect for what
Jitendraa replied to mavie1920's topic in Rank Math Free
Hello, Please share the sensitive area in this format: site URL: Username Password: MyThemeShop username: MyThemeShop password: Currently we can not find your site URL. Looking forward to helping you. Thank you. -
[Rank Math SEO Plugin] help unable to connect for what
Jitendraa replied to mavie1920's topic in Rank Math Free
Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. Please share your login details and MyThemeShop login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you. -
Hello, Thank you for your kind words, we are happy to know that you are satisfied with our services. Thank you for using MyThemeShop.
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[Rank Math SEO Plugin] I Haven't Got Account Login Credentials?
Jitendraa replied to barry.nigh's topic in Rank Math Free
Hello, @mavie1920 Can you please start a new ticket of your own by sharing your MyThemeShop details and WP Login details to your site so that we can check that for you? Looking forward to helping you. Thank you.