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Everything posted by Montgomerie
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Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Can you please try with the latest version of the plugin? https://mythemeshop.com/exclusive/seo-by-rank-math.zip Looking forward to helping you. Thank you.
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[Rank Math SEO Plugin] I Haven't Got Account Login Credentials?
Montgomerie replied to barry.nigh's topic in Rank Math Free
Hello, You can try resetting your password by following this link: https://mythemeshop.com/#forgot-password Let us know if that helped. Looking forward to helping you. Thank you. -
[Rank Math SEO Plugin] PHP Warning with Rank Math SEO Plugin
Montgomerie replied to vietanh2005's topic in Rank Math Free
Hello, Please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you. -
[Rank Math SEO Plugin] Rank Math Optimization Glitch
Montgomerie replied to wabisoup's topic in Rank Math Free
Hello, You can bypass that warning by putting WordFence into learning mode: http://take.ms/y072E Please head over to the following URL: /wp-admin/admin.php?page=WordfenceWAF&subpage=waf_options&source=dashboard and choose the above option from the screenshot and click on Save Changes. Then try to save the website verification tags. Looking forward to helping you. Thank you. -
Hello, Thank you for contacting MyThemeShop today. We have not abandoned any theme or plugin. Salvation theme is also regularly updated, here is the changelog: https://mythemeshop.com/changelog/?product=salvation Hope that helps. If there is anything, please let us know.
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Hello, Apologies for the confusion there. That anniversary offer is no longer available and the pricing shown on our website is the best price we can offer at this time. For the renewal, if you want, you can purchase the theme again and use coupon code “RenewalDiscount” to get the item for a discounted price. After you add the product to your cart, you will be taken to the cart page. There, you can apply the coupon as shown in the screenshot below: http://take.ms/Spaiz Looking forward to helping you. Thank you.
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Hello, Thank you for contacting MyThemeShop today. Sorry to disappoint but we do not offer any monthly packages at this time and they were costly to subscribe to over the period of time. Hope that helps. If you have any further question(s), please let us know. Thank you.
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[WP Notification Bar] ConvertKit Integration
Montgomerie replied to angelicakimberly's topic in Pre Sales Questions
Hello, All our products are available with one year of premium support and updates and are mentioned on the landing pages as well: However, anything you download can be used for the lifetime on your website for which you purchased the product. There is a nominal renewal fee per year for receiving updates and support after one year has lapsed, but you can cancel that at any time. Hope that helps. If you have any other question, please let us know. Thank you. -
[WP Notification Bar] ConvertKit Integration
Montgomerie replied to angelicakimberly's topic in Pre Sales Questions
Hello,Thank you for contacting MyThemeShop.Sorry to disappoint but that feature is unfortunately not available at this time.With that being said, there are existing feature requests, so I've added your vote to our internal suggestions lists. If your suggestions are something that we're able to introduce, we'll be sure to let you know.We're sorry we couldn't give you better news here.If you have any further question(s), please let us know. Thank you. -
Hello, Thank you for sharing your experience with us, we sincerely appreciate it. We try our level best to keep up with the support requests. If there is anything else, please don't hesitate to open a new topic in our support forums and we will try our best to help you. Thank you for choosing MyThemeShop.
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Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Please reply to the email you sent as we can not find any transaction on your account. Looking forward to helping you. Thank you.
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[Clean] Regarding Subscription and cancellation
Montgomerie replied to akshat614's topic in Pre Sales Questions
Hello, Yes, that means that your subscription will remain active until the end of the paid period, but it will not be renewed automatically once the period ends, so you will no longer have access to the premium product(s), updates, files & support tickets. However, upon subscribing back, you will have to pay the updated subscription fee again. Hope that helps. If you have any further question(s), please let us know. Thank you. -
Hello, Thank you for contacting MyThemeShop today. The plugin should work fine with any WordPress theme as long as it uses standard WordPress Codex. You can test our free version first to see if that works smoothly with your theme: https://mythemeshop.com/plugins/wp-real-estate/ Hope that helps. If you have any further question(s), please let us know. Thank you.
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[FrontPage] How to get this theme @ $14?
Montgomerie replied to don365's topic in Pre Sales Questions
Hello, Thank you for contacting MyThemeShop today. Please reply to the email which you got since such offers are exclusive to a few members. Looking forward to helping you. Thank you. -
[WP Review Pro] Any Plugin For $19 Question For This Plugin
Montgomerie replied to colin670's topic in Pre Sales Questions
Hello @mmhayat786 Thank you for contacting MyThemeShop. The best discounts are available on our website and we do not have any other promotions running at this time. -
Hello, Thank you for contacting MyThemeShop today. With Extended Membership plan, you get access to all our themes & plugins. There is a signup fee of just $87 for the first month and then there is a recurring charge of $19 from next month onwards. You can cancel anytime you want and after the subscription ends, you will lose access to all the products, support & updates. You can use each product on maximum 10 domains and can even use the products on clients' sites as well. Hope that helps. If you have any further question(s), please let us know. Thank you.
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[Schema] No option to pay with debit/credit card
Montgomerie replied to chasisanne's topic in Pre Sales Questions
Hello, Can you please try again? Looking forward to helping you. Thank you. -
Hello, Sorry for not following up quickly and any inconvenience that might have been caused due to that. We can definitely help you there. Can you please contact us at support-team@mythemeshop.com by referring to this ticket and we will help you further? Looking forward to helping you. Thank you.
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Hello, Thank you for contacting MyThemeShop today. Please email your requirements to eric.s@mythemeshop.com Looking forward to helping you. Thank you.
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Hello, Thank you for your valuable feedback. It means a lot to us. We always try to be as fast as humanly possible when replying back to the support tickets. Feedback like yours motivates us to provide more value to our customers. If you ever need any help with any of our products or WordPress in general, please feel free to contact us. I wish good luck with your store.
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[WP Real Estate Pro] Is it Theme or Plugine
Montgomerie replied to sweetclues123's topic in Pre Sales Questions
Hello, Thank you for contacting MyThemeShop today. WP Real Estate Pro is a plugin. Can you please provide more information on your use case for the plugin with the Coupon theme? Looking forward to helping you. Thank you. -
Hello, Thank you for contacting MyThemeShop today. The pricing has changed since that video tutorial was made. The best price is displayed on our website. $19 discount does not apply to the plugins which are not priced at $39 for the first year. If you purchase the membership plan you will get access to all our themes & plugins. You can wait for a week or two and we will have our Christmas sale which will provide almost 50% discount on the WP Review Pro plugin. Hope that helps. If you have any further question(s), please let us know. Thank you.
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Hello, Sorry to disappoint but that feature is unfortunately not available at this time. With that being said, there are existing feature requests, so I've added your vote to our internal suggestions lists. If your suggestions are something that we're able to introduce, we'll be sure to let you know. We're sorry we couldn't give you better news here. If you have any further question(s), please let us know. Thank you.