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Montgomerie

Support
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Everything posted by Montgomerie

  1. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.
  2. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. I uploaded the latest version to your site. Can you please try activating and trying that? Looking forward to helping you. Thank you.
  3. Hello, We visited the sitemap settings and saved them. They are working fine now. Can you please try on your end as well? Thank you.
  4. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. I updated the plugin files on your website to the latest version. Can you please run the setup wizard again and import the settings? wp-admin/admin.php?page=rank-math-wizard http://take.ms/9G9n3 Also, you should not be indexing tags unless they add new content on your website: http://take.ms/4fU0F I strongly advise you to please complete every step from the setup wizard and check the default values the plugin chooses for you. Also, fill in every detail that is requested so the plugin can work in an optimal way. Looking forward to helping you. Thank you.
  5. Hello, Please stay advised that these are not the final files and few features might not make it to the final version or new features might get added. We will not release the final version until all the bugs and issues are fixed. We are already working on a major update which will change the way on-page SEO analysis is calculated. Our new metrics are based on extensive research and data collected from different websites. Also, do not share the files with anyone else. Hope that helps. If you have any further questions, please feel free to ask. Thank you.
  6. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. I have updated the sensitive data field, can you please try with the latest version? You can safely delete the older version. Looking forward to helping you. Thank you.
  7. Hello, Please add FTP or cPanel access as well so we can restore your website if anything goes haywire. Looking forward to helping you. Thank you.
  8. Hello, For the first issue, please check the following video tutorial to know how to fix that on your server: Hope that helps. Thank you.
  9. Hello, Thank you for posting the video. I can see the issue. The current version of Rank Math supports upto 3 keywords. Can you please record as well how were you able to add 4 or 5 keywords in the keyword field area? Looking forward to helping you. Thank you.
  10. Hello, Thank you for sending in your details. I made a few changes to your site. Can you please test again? Also, you might want to visit the following settings: wp-admin/admin.php?page=rank-math-wizard&step=sitemaps You are not showing your posts or pages in your sitemap and that is not an ideal situation. You should always get your posts or pages indexed and shown in a sitemap. Also, showing and indexing tags or any thin content pages is not advised. You can change all the settings of such pages in the plugin's settings page. Looking forward to helping you. Thank you.
  11. Hello, Thank you for providing the information. I just tested and didn't find any issues. Can you please try again and possibly record a video of the error when you are seeing it? Looking forward to helping you. Thank you.
  12. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.
  13. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Can you please check the latest link in the sensitive area of this ticket? Looking forward to helping you. Thank you.
  14. Hello, Definitely. We are working on improving it and an updated version will be made public soon. We seek your patience and understanding here. Thank you.
  15. Hello, Please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.
  16. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. The plugin does not offer local SEO compatibility yet. That will be introduced in the future as we are still testing that. Looking forward to helping you. Thank you.
  17. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.
  18. Hello, We did not test the plugin with that theme. We do have that feature but not sure if that would work with your theme. For now, I have attached the plugin files to this ticket, so you could download and test the plugin. Please do not share the plugin files with anyone. Thank you.
  19. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Sorry to disappoint but we have stopped accepting new applications for the Beta testing. We had an overwhelming response and had to stop accepting new requests so we can work on the feedback of the early adaptors. We will open the gates soon and will accept more applications. Please keep an eye for an email from us. Thank you.
  20. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Sorry to disappoint but we have stopped accepting new applications for the Beta testing. We had an overwhelming response and had to stop accepting new requests so we can work on the feedback of the early adaptors. We will open the gates soon and will accept more applications. Please keep an eye for an email from us. Thank you.
  21. Hello, Glad that helped. Please keep sending your valuable feedback and any issues you might encounter. Always here to help you. Thank you.
  22. Hello, Can you please try again to authorize your website? wp-admin/admin.php?page=rank-math-wizard&step=searchconsole Looking forward to helping you. Thank you. P.S. I updated your plugin to the latest version.
  23. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Can you please check the sensitive data section and update your plugin to the latest version and report back if you are still facing the issues? Looking forward to helping you. Thank you.
  24. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Could you please try with this version again? https://mythemeshop.com/exclusive/seo-by-rank-math.zip Please stay advised, the above link update after 16 hours from now and a more powerful version will be released. You will be emailed as well. Please update to that version as well. Looking forward to helping you. Thank you.
  25. Hello, Sorry for the inconvenience caused by this. For the 2nd issue, can you please send a video screencast showing the issue. Looking forward to helping you. Thank you.
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