Montgomerie

Support
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About Montgomerie

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  1. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Those store credits were added to your pending invoice. Here is the link to the invoice which includes the store credit discount: https://mythemeshop.com/go/pay/R28VY-150cf3d20a88c266 Looking forward to helping you. Thank you.
  2. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. It seems like you were refunded back for the purchase. Hope that helps. If there is anything, please let us know. Thank you.
  3. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Can you please provide with your transaction or invoice ID so we can locate your payment account? Looking forward to helping you. Thank you.
  4. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. We can not locate any payment in your account. Can you please provide us with the invoice or transaction ID of your purchase? Looking forward to helping you. Thank you.
  5. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Can you please share the invoice or transaction ID of your purchase so we can assist you better? Looking forward to helping you. Thank you.
  6. Hello, Thank you for contacting MyThemeShop today. Yes, we can help you with the small customization you require, for free. Looking forward to helping you. Thank you.
  7. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. It seems like the payment didn't record on our system end, apologies for that. I went ahead and generated a new invoice for you to stay subscribed to the same old plan: https://mythemeshop.com/go/pay/E6562-0651dd73867701f2 You do not need to pay anything for a year, and it will renew for just $19/year instead of current pricing of $38/year unless canceled. Looking forward to helping you. Thank you.
  8. Hello, Thank you for contacting MyThemeShop today. Yes, all our themes can be translated to any language using one of our free plugins: https://mythemeshop.com/plugins/my-wp-translate/ Looking forward to helping you. Thank you.
  9. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. All our products are available with one year of premium support and updates and are mentioned on the landing pages as well: http://take.ms/8A6EU However, anything you download can be used for the lifetime on unlimited domains you own. The product's price on the landing page is for the first year. From the second year, you have to pay a nominal and discounted price to get support and updates. You can cancel at any time, though. Looking forward to helping you. Thank you.
  10. Hello, We do not sell products through any 3rd party services and a legal action will be taken against that site. If you need support, please purchase the product from our website. Looking forward to helping you. Thank you.
  11. Hello, Thank you for contacting MyThemeShop today. Can you please provide us with the invoice ID or the transaction ID of your purchase so we can locate your paid account? Looking forward to helping you. Thank you.
  12. Hello, Thank you for contacting MyThemeShop and sorry for the issues you are facing with Google. WP Review plugin adds the necessary markup for rich snippets. It may take some time before they show up again in the search results, please allow a few days for Google to pick up the information. Google will not necessarily show the rating stars, though, they check a few things first and may choose not to show, for instance, they check the overall quality of the site, and if the review content is representative of the main content of the page or not. Here is a quote from one of the Google's help article: Link: https://developers.google.com/search/docs/guides/intro-structured-data#structured-data-guidelines Upgrading to the premium version would add more options to the plugin but the Schema would remain the same. Hope that helps. If you have any further question(s), please let us know. Thank you.
  13. Hello, I'm glad you are satisfied with our service. Thank you for taking the time to write to us.
  14. Hello, After canceling your MyThemeShop membership, you will not be billed again for access to our themes/plugins. However, after the conclusion of the last month that was paid for, access to themes/plugins will be suspended. If you choose to purchase a membership again in the future, you will need to pay the signup fee again. Your access to premium support will also be revoked. Sorry to disappoint but in order to get the support, you would need to subscribe again to the subscription since we provide support for our premium products in our premium sections for obvious reasons. Looking forward to helping you. Thank you. P.S. I'm closing this ticket and you can open a premium ticket in the premium section whenever you opt for the membership again.
  15. Hello, Thank you for contacting MyThemeShop today. Can you please provide us with the Invoice or Transaction ID of your purchase so we can help you further? Looking forward to helping you. Thank you.