Montgomerie

Support
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About Montgomerie

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  1. Hello, Thank you for contacting MyThemeShop today. All our products are available with one year of premium support and updates and is mentioned on the landing pages as well: http://take.ms/8A6EU However, anything you download can be used for the lifetime on unlimited domains you own. The product's price on the landing page is for the first year. From the second year, you have to pay only $19 to get support and updates. You can cancel at any time, though. Hope that helps. If there is anything, please let us know. Thank you.
  2. Hello, You would need to write the content on your own. Content Locker does not syndicate any content from somewhere else. It is a plugin to lock a part of your content so you can get more exposure. Users would need to unlock the content by performing the action chosen in the locker. I would recommend giving free version a try so you can know the possibility of the plugin: https://mythemeshop.com/plugins/content-locker/ Please let us know if I missed something here or didn't get you right. Looking forward to helping you. Thank you.
  3. Hello, I'm sorry to hear the issues you are facing, we can understand the inconvenience that causes. First of everything, please update all your themes & plugins to the latest version. Update all your passwords, remove any unnecessary plugins and themes from your website. Then use a security plugin like: https://wordpress.org/plugins/wordfence/ Looking forward to helping you. Thank you.
  4. Hello, Thank you for contacting MyThemeShop today. Did you check the Pro version of the Point theme? https://mythemeshop.com/themes/pointpro/ It offers complete integration with WooCommerce. Here is an example: https://demo.mythemeshop.com/point-pro/shop/ Looking forward to helping you. Thank you.
  5. Hello, Please purchase the Pro version and we will help you with the upgrade. Looking forward to helping you. Thank you.
  6. Hello, Thank you for contacting MyThemeShop today and sorry for any inconvenience that might have been caused due to that. To assist you better, please share your WordPress & FTP login details in the "Sensitive Data" section by editing your first post on this thread and following instructions as shown in the screenshot below and we will take a look: http://take.ms/msXxi Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.
  7. Hello, Since you have translated your theme. Please follow this video tutorial to use the .PO file Looking forward to helping you. Thank you.
  8. Hello, Glad you were able to get your product for free. This is indeed an error on our end, and I'm sorry about that. We have been having some server hiccups from past few hours, and during those times the emails are not getting sent out. Hosting guys are trying hard to fix the issue without restarting the server as that would mean additional 30minutes downtime. I want to assure you however that the download link is now included in the payment emails. We are still split testing it and will improve it further if needed. This is how it looks like currently: http://take.ms/8hsDr I sincerely appreciate you taking your time in replying back and giving your valuable feedback. We will improve on that. Please let us know if you need any assistance. We're here to help. Thank you.
  9. Hello, We are glad that this resolved your issue. If you have any other questions in future, know that we are here to help you. And if you haven't already left a testimonial, could you please leave us a testimonial on http://bit.ly/1jNTNkn about your overall experience with MyThemeShop? We appreciate your time and patience. If you do have another question in the future. Create a new forum topic and it will be our pleasure to assist you again. Thank you.
  10. Hello, It's same for all the websites as of now. Hope that helps. If you have any further question(s), please let us know. Thank you.
  11. Hello, Sorry for any inconvenience that might have been caused due to that. Words cannot tell how sorry we are about this. The last thing we want is to make you jump through hoops to get the product for free. This is the first time we are hearing of this issue. Could you please, as a favor to us, log out from your account, clear your browser cookies, login back to your account and then try to proceed with the product payment? Maybe something is messing up due to some unknown reason and we can then check the logs. If that doesn't help, please let me know the name of the product and I will generate a custom invoice for you. Looking forward to helping you. Thank you.
  12. Hello, I'm really sorry to hear that. That should not have happened. I checked your account and the process is working fine for me. Here is a recorded video for you: Removed Can you please follow the process as shown in the video or let me know the theme/plugin you want so I can generate a custom invoice for you? Looking forward to helping you. Thank you.
  13. Hello, It is always a pleasure helping you. I am glad that you like our quick support service. If there is anything you need help with, please do not hesitate to let us know. Thank you.
  14. Hello, Thank you for contacting MyThemeShop today. Glad you liked the theme. That feature was introduced in WP 4.4 and is there to improve the page loading times. You can use a plugin like this to disable responsive images: https://wordpress.org/plugins/disable-responsive-images/ or add below code in your functions.php file (recommended to use a child theme): /** * Disable responsive image support */ // Clean the up the image from wp_get_attachment_image() add_filter( 'wp_get_attachment_image_attributes', function( $attr ) { if( isset( $attr['sizes'] ) ) unset( $attr['sizes'] ); if( isset( $attr['srcset'] ) ) unset( $attr['srcset'] ); return $attr; }, PHP_INT_MAX ); // Override the calculated image sizes add_filter( 'wp_calculate_image_sizes', '__return_false', PHP_INT_MAX ); // Override the calculated image sources add_filter( 'wp_calculate_image_srcset', '__return_false', PHP_INT_MAX ); // Remove the reponsive stuff from the content remove_filter( 'the_content', 'wp_make_content_images_responsive' ); Or you can ask us to help you in implementing this. Hope that helps. If you have any further question(s), please let us know. Thank you.
  15. Hello, Thank you for contacting MyThemeShop today and sorry for any inconvenience that might have been caused due to that. Can you please try in some other browser or a private/incognito window? Looking forward to helping you. Thank you.