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Montgomerie

Support
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Everything posted by Montgomerie

  1. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Can you please add the links of the tag pages in the sensitive area so we can look check further? Looking forward to helping you.
  2. Hello, Thank you for your patience. An update will be released later today which will have the fix for the above issue. We appreciate your patience and understanding in this matter.
  3. Montgomerie

    [Rank Math SEO Plugin] Java Button

    Hello, Definitely. An update will be released later today. We appreciate your patience and understanding in this matter. Thank you.
  4. Montgomerie

    [Rank Math SEO Plugin] Issues with WP Bakery

    Hello, An update will be released later today which will have the fixed files in it. If you are in urgent need, please let us know and we will send the files here. Looking forward to helping you. Thank you.
  5. Montgomerie

    [Rank Math SEO Plugin] Problem with SEO score

    Hello, That's why I suggested the Classic Editor plugin. So you do not have to deal with the new editor. That way you can still have the latest WordPress version and get time to let all the plugins update for 5.0 Hope that helps. If you have any further question(s), please let us know. Thank you.
  6. Montgomerie

    [Rank Math SEO Plugin] Sitemap HTTP Error

    Hello, I'm highly suspecting (sure TBH), the errors are popping up due to server issues. Your website is still throwing website can't be reached error and sometimes it's too slow. I'm sitting on a 200MBPs connection and everything else loads perfectly fine. Can you please share more details about the hosting and the server specs? Please stay advised that Google takes page speed very seriously and could penalize your website for slow loading times. I would highly recommend switching to a better hosting or getting these errors fixed by your server guy. Please check the link I added in the sensitive area. Even proxy servers are not able to resolve and connect your website. Looking forward to helping you. Thank you.
  7. Montgomerie

    [Rank Math SEO Plugin] Problem with SEO score

    Hello, We personally recommend upgrading to 5.0 after installing the Classic Editor plugin, assuming Gutenberg is the reason for not updating. But if you decide to stay with 4.9.8, which could be risky, here are the updated plugin files: https://mythemeshop.d.pr/Koa4IB These changes will be merged in an upcoming update. Looking forward to helping you. Thank you.
  8. Montgomerie

    [Rank Math SEO Plugin] Java Button

    Hello, Thank you for sharing the details. We uploaded a modified version of the plugin on your website. Can you please check if everything's fine? If so, we will merge the changes to the master and include them in the next update. Looking forward to helping you.
  9. Montgomerie

    [Rank Math SEO Plugin] Issues with WP Bakery

    Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Please share your WordPress login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.
  10. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. It seems like an issue. Please allow us some time to find the reason and fix it for you. We seek your patience and understanding in this matter. Looking forward to helping you.
  11. Hello, Yes. You can confirm the same by opening the post and then following this image tutorial Once the source is opened, search for the word Title and you can confirm if the title is same as you entered in the plugin. Hope that helps. Thank you.
  12. Hello, Thank you for sharing the details. Can you please try with some new title and let us know? We can then tell you the further steps. Please stay advised that at the end of the day, it is upon Google to honor the request or not. The plugin is correctly printing the HTML tags for the Google's bot. Looking forward to helping you.
  13. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Can you please add your article's link in the sensitive area so we can check further? Looking forward to helping you.
  14. Montgomerie

    [Rank Math SEO Plugin] 1.0.5 Bug

    Hello, Glad it's working fine now. We are not supporting other languages for the tests at this time but English. We will be adding support for all the languages down the line and we seek your patience. If not already, we would request you to take a couple of minutes to REVIEW the plugin and give it 5-STARS on WordPress.org https://link.mythemeshop.com/reviewrankmath Your kind words motivate us and help us put more effort into the development of this plugin and make it even better. We really need your positive feedback to push even harder, keep the plugin FREE, and continue the development of the plugin in full-swing. If you are planning to do a 4-star review or anything less, please don't. Instead, reply here and let us understand your requirements so we can get a 5-star rating from you as well. Can not afford even a single user to be disappointed over anything. Thank you.
  15. Hello, Glad that helped. If not already, we would request you to take a couple of minutes to REVIEW the plugin and give it 5-STARS on WordPress.org https://link.mythemeshop.com/reviewrankmath Your kind words motivate us and help us put more effort into the development of this plugin and make it even better. We really need your positive feedback to push even harder, keep the plugin FREE, and continue the development of the plugin in full-swing. If you are planning to do a 4-star review or anything less, please don't. Instead, reply here and let us understand your requirements so we can get a 5-star rating from you as well. Can not afford even a single user to be disappointed over anything. Thank you.
  16. Montgomerie

    [Rank Math SEO Plugin] Img Alt Attributes

    Hello, Glad that helped. If not already, we would request you to take a couple of minutes to REVIEW the plugin and give it 5-STARS on WordPress.org https://link.mythemeshop.com/reviewrankmath Your kind words motivate us and help us put more effort into the development of this plugin and make it even better. We really need your positive feedback to push even harder, keep the plugin FREE, and continue the development of the plugin in full-swing. If you are planning to do a 4-star review or anything less, please don't. Instead, reply here and let us understand your requirements so we can get a 5-star rating from you as well. Can not afford even a single user to be disappointed over anything. Thank you.
  17. Montgomerie

    [Rank Math SEO Plugin] Img Alt Attributes

    Hello, Sorry about that. We were able to reproduce it. We released a quick update. That seemed to have resolved the issue. Can you please confirm on your end? Thank you.
  18. Hello, We got access to another user's site and were able to reproduce it. We released a quick update. That seemed to have resolved the issue. Can you please confirm on your end? Thank you.
  19. Montgomerie

    [Rank Math SEO Plugin] 1.0.5 Bug

    Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. We released a quick update. That seemed to have resolved the issue. Can you please confirm on your end?
  20. Hello, Sorry to hear that. Can you please upload them on imgur.com and add them in the sensitive area? Looking forward to helping you. Thank you.
  21. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Please share your WordPress login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.
  22. Hello, It could be something wrong with Search Console's end as they are upgrading their platform lately and users sometimes run into weird issues. I'm glad everything's sorted for you. Please let us know if you need any further assistance, we are here to help. If not already, we would request you to take a couple of minutes to REVIEW the plugin and give it 5-STARS on WordPress.org https://link.mythemeshop.com/reviewrankmath Your kind words motivate us and help us put more effort into the development of this plugin and make it even better. We really need your positive feedback to push even harder, keep the plugin FREE, and continue the development of the plugin in full-swing. If you are planning to do a 4-star review or anything less, please don't. Instead, reply here and let us understand your requirements so we can get a 5-star rating from you as well. Can not afford even a single user to be disappointed over anything. Thank you.
  23. Montgomerie

    [Rank Math SEO Plugin] Not listed in my plugins since WP update

    Hello, Can you please add the FTP details as well? There is probably a folder in your plugins folder named seo-by-rank-math, we need to delete that. Looking forward to helping you. Thank you.
  24. Montgomerie

    [Rank Math SEO Plugin] homepage title problem

    Hello, Please share your WordPress login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.
  25. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. It seems like your Sitemaps are submitted correctly. You can check the report here: wp-admin/admin.php?page=rank-math-search-console&view=sitemaps Can you please add the screenshot in the sensitive area from the Search Console when visiting this URL? https://www.google.com/webmasters/tools/sitemap-list?hl=en&siteUrl= Looking forward to helping you.
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