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Montgomerie

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Everything posted by Montgomerie

  1. Montgomerie

    [Rank Math SEO Plugin] Unable to connect my account

    Hello, Upon checking further, we noticed that there is no issue with the ClassicPress and the Rank Math plugin. You can check the following screencast: http://i.mythemeshop.com/XSUXAW It seems like some conflict, maybe a combination of the plugins + the server & the Rank Math plugin. To help you faster, we would like you to perform a quick conflict check on your website using the instructions below. You can follow these instructions on your live website as well, as running this conflict check does not affect your website visitors. Here are the steps for you to follow. Log into your WordPress Administrator, and navigate to the dashboard Navigate to 'Plugins', and go to 'add new' On the next page, enter 'Health Check' in the search bar and wait for the screen to refresh The official Health Check plugin by WordPress.org should be visible as the first result. Please install and activate the plugin You will reach the plugin page automatically, and a notice will appear. Click 'I understand' to continue On the WordPress Menu on the left, hover over the dashboard. You will notice a new 'Health Check' option, click on it On the page that appears, there will be several tabs. Please navigate to the 'Troubleshooting' tab Press the 'Enable Troubleshooting Mode' to start the troubleshooter Once you complete these steps, you are in troubleshooting mode. All the plugins on your website have been disabled only for you. Your theme has also been disabled, but only for you. To diagnose the root-cause of your problem, you would enable each plugin one by one until an issue is found. The last plugin that causes the issue will probably the cause of the conflict. Here are the steps in more detail. With all plugins and the theme disabled, try reproducing the issue. If you still have the issue, your WordPress setup is the root of the problem. If not, then continue. On the top bar, navigate to the 'Troubleshooting Mode', hover over it, and enable the MyThemeShop plugin in question. After that, try to reproduce the issue. If you have the issue, the plugin is conflicting with WordPress If not, then the plugin is not causing issues with WordPress. Continue to the next step Navigate to the "Troubleshooting Mode" in the top bar again, and enable any other plugin. Then try reproducing the issue. If you have the issue, then the plugin you just activated is conflicting with the MyThemeShop Plugin If not, then this plugin is not causing issues with the MyThemeShop plugin Repeat step no 3 by enabling one plugin at a time and checking if the problem exists. When the problem happens, the plugin you last activated is causing the issue. If the issue is still not resolved, then it might be an issue with the theme you are using. Here is how you confirm if your theme and the MyThemeShop plugin are conflicting with each other. Enter troubleshooting mode again using the instructions above. Using the Troubleshooting mode, activate your regular theme by selecting the 'Use your current theme option'. Activate the MTS plugin you want to check and try to reproduce the issue. If the issue appears, your theme conflicts with the MTS plugin. If not, then the issue is with another plugin. You can continue enabling other plugins to pinpoint the plugin and contact their support for a resolution. Once you complete the above steps, please let us know. Looking forward to helping you. Thank you.
  2. Montgomerie

    [WP Review Pro] use for sub domains?

    Hello, I just wanted to add that if you are using WordPress multi-site, then you can opt for our membership plan which lets you use the plugins/themes on your different sub-sites without exhausting your license limits. Hope that helps. If you have any further question(s), please let us know. Thank you.
  3. Montgomerie

    [Rank Math SEO Plugin] Nginx Server Sitemap

    Hello, I wanted to add that you must force Google to recrawl your website by using the Fetch & Render function from the old interface of the Search Console. Hope that helps. Thank you.
  4. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Please share your login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you.
  5. Montgomerie

    [Rank Math SEO Plugin] Support for ClassicPress

    Hello, I'm closing this ticket to avoid any confusion and keep all the replies to a single ticket. Thank you.
  6. Montgomerie

    [Rank Math SEO Plugin] Unable to connect my account

    Hello, Can you please add the FTP login details in the sensitive section so we can check for the detailed error message? Looking forward to helping you. Thank you.
  7. Montgomerie

    [Rank Math SEO Plugin] Issue with strange redirects

    Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Please share your WordPress login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you.
  8. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Please share your WordPress and FTP login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you.
  9. Montgomerie

    [Rank Math SEO Plugin] Divi Images Alt Alert

    Hello, Appreciate your understanding. In the meantime, if you need any other assistance, please feel free to open a new support ticket. We are here to help. Thank you.
  10. Montgomerie

    [Rank Math SEO Plugin] Unable to connect my account

    Hello, I have updated the Sensitive Data field with the screencast. You can see the error showing up when I tried connecting the account. Thank you.
  11. Montgomerie

    [Rank Math SEO Plugin] Strange Urls on 404 Monitor (Advanced)

    Hello, It could be that your theme or one of your plugins has a call to those files, and every time they are requested on the frontend, the error(s) gets recorded. In my opinion, if they are not showing up in the Search Console, you can safely ignore them. Hope that helps. Thank you.
  12. Montgomerie

    [Rank Math SEO Plugin] Unable to connect my account

    Hello, Thank you for helping us determine the issue. As the warning is too generic: Can you please send us the Error/Debug log so we can check further? Looking forward to helping you.
  13. Montgomerie

    [Rank Math SEO Plugin] SEO Analysis

    Hello, We have updated the theme for you. Can you please add the logo and the social share image following this link? wp-admin/admin.php?page=rank-math-wizard&step=yoursite For the performance, please follow this guide: https://mythemeshop.com/blog/wordpress-speed-optimization/ Meanwhile, we are checking the H1 issue internally and might release an update. Hope that helps. Thank you.
  14. Montgomerie

    [Rank Math SEO Plugin] Unable to connect my account

    Hello, We will get this tested and let you know. Also, sorry for my ignorance, ClassicPress needs to be installed separately like WordPress, and we are not talking about the Classic Editor plugin here, right? Finally, if you have a website where ClassicPress is installed and the issue's occurring, we will be more than happy to take a look. Because the account not getting connected to MyThemeShop is mostly because of an outdated Software on the hosting's side (namely the cURL). Looking forward to helping you. Thank you.
  15. Montgomerie

    [Rank Math SEO Plugin] Urls of bilingual website

    Hello, We are super happy that this resolved your issue. If you have any other questions in future, know that we are here to help you. If you don't mind me asking, could you please leave us a review (if you haven't already) on https://wordpress.org/plugins/seo-by-rank-math/#reviews about your overall experience with Rank Math? We appreciate your time and patience. If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again. Thank you.
  16. Montgomerie

    [Rank Math SEO Plugin] Strange Urls on 404 Monitor (Advanced)

    Hello, Thank you for contacting MyThemeShop today. Please check the following article and apply the changes after taking a complete backup? https://mythemeshop.com/blog/wordpress-security-tips/ & https://mythemeshop.com/blog/web-server-security/ Also, those URLs show up only when the plugin detects someone accessing them. You can turn on the advanced mode to get more details like the IP address etc. Looking forward to helping you.
  17. Montgomerie

    [Rank Math SEO Plugin] Unable to connect my account

    Hello, Sorry for the confusion there. We are supporting WordPress 4.9.9 and not the ClassicPress exclusively. We do not have any plans laid out to release an exclusive plugin and the compatibility for the ClassicPress, but we will continue supporting WordPress 4.6+ and the classic editor. We use Classic Editor on many of our websites. Hope that helps. If you have any further question(s), please let us know. Thank you.
  18. Hello, Thank you for contacting MyThemeShop today. Did you check all the KB articles on our website? https://rankmath.com/kb/how-to-setup/ & https://rankmath.com/kb/wordpress/seo-suite/ Please let us know if you need any further assistance. We are here to help.
  19. Montgomerie

    [Rank Math SEO Plugin] Nginx Server Sitemap

    Hello, That setting instructs the search engines to not index your website. Here's a detailed tutorial on it: https://rankmath.com/kb/titles-and-meta/ Please go through that once and let us know if you have any questions. That tickbox should not have been checked on a live website. Looking forward to helping you. Thank you.
  20. Montgomerie

    [Rank Math SEO Plugin] SEO Analysis

    Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Can you please update the theme to the latest version to check the issues further? Looking forward to helping you.
  21. Montgomerie

    [Rank Math SEO Plugin] Redirected 410 show as 404

    Hello, Thank you for bringing it to our attention. Please allow us a few days to discuss this internally and come up with a proper solution. Meanwhile, if possible, please keep the links intact so we can test further if needed. We seek your patience and understanding in this matter.
  22. Montgomerie

    [Rank Math SEO Plugin] Couldn't activate plugin

    Hello, Glad it worked for you. Please let us know if you need any other assistance. We are here to help. Thank you.
  23. Hello, We are happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you. If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience. If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again. Thank you.
  24. Montgomerie

    [Rank Math SEO Plugin] Support for ClassicPress

    Hello, We do not have any plans of dropping the support for WordPress 4.9.9 since we ourselves use Classic Editor on many of our web properties. Hope that helps. If there is anything else, please let us know. Thank you.
  25. Montgomerie

    [Rank Math SEO Plugin] More than1 H1 Tag

    .Hello, Yes, thank you for bringing it up. We appreciate your help and patience. If you need assistance with anything else, please let us know. We are here to help. Thank you
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