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Montgomerie

Support
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Everything posted by Montgomerie

  1. Hello @webmaster88 Thank you for contacting the support and sorry for the issue you are facing while using the plugin. Which broken demo page are you talking about? Can you please provide the link from our website? You can use the Health Check plugin to determine the conflict. We have a paid support plan for our products which costs just $9/year. Also, we offer 30-day no questions asked money guarantee. So, if someone is not satisfied with the plugin, he/she can claim that. Hope that helps. If there's anything, please let us know.
  2. Hello, Thank you for contacting MyThemeShop today. Yes, as long as your subscription is active, all the future theme and plugin releases will be added to your account for free. Hope that helps. If you have any further questions, please feel free to ask.
  3. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Can you please try with the following link? https://demo.mythemeshop.com/purple/ Looking forward to helping you.
  4. Hello, That depends entirely upon your choice but you check this theme which I personally like and is used on the demo: https://mythemeshop.com/themes/newspaper/ Hope that helps. If you have any further question(s), please let us know. Thank you.
  5. Hello, Can you please add support-team@mythemeshop.com on your Google Search Console account so we can verify and check the issue in detail? Looking forward to helping you. Thank you.
  6. Hello, Sorry to hear that. To confirm whether that is a bug or not, please run the plugin on a fresh installation with the default theme. You can use your Local environment: https://mythemeshop.com/blog/install-wordpress-locally-on-windows-and-mac/ It has to be a conflict with one of the plugins or the theme used on that website. Hope you understand. Thank you.
  7. Hello, Sorry, there was a mismatch in it. Please update that again. After that, please check the link added below the content of Robots.txt file. Add your Sitemap's URL in it and click on the Submit button. Looking forward to helping you. Thank you.
  8. Hello, Thank you for sending the details. Can you please replace the content of the Robots.txt file on your server with the one added in the Sensitive Data field? Once done, please let us know. Looking forward to helping you.
  9. Hello, Appreciate your constant feedback, sincerely appreciate it. We have identified the issue and will be releasing an update soon which should tackle this issue as well. Thank you.
  10. Hello, We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you. If you don't mind me asking, could you please leave us a review (if you haven't already) on https://wordpress.org/plugins/seo-by-rank-math/#reviews about your overall experience with Rank Math? We appreciate your time and patience. If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again. Thank you.
  11. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Please share your WordPress login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you.
  12. Hello, We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you. If you don't mind me asking, could you please leave us a review (if you haven't already) on https://wordpress.org/plugins/seo-by-rank-math/#reviews about your overall experience with Rank Math? We appreciate your time and patience. If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again. Thank you.
  13. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Can you please flush the permaURLs cache by saving the permalink setting again? If that doesn't help, please send us the .htaccess rules in the sensitive area before we provide you with the Regex code for creating a redirection. Looking forward to helping you.
  14. Hello, Really glad to hear that. If you need any assistance. Please feel free to open a new support ticket. We are here to help. Thank you.
  15. Hello, Thank you for contacting MyThemeShop today. Google’s been doing this quite actively lately. Its because algorithm program thinking website’s content is more relevant compared to meta description. You may want to stop worrying or rewrite the description https://support.google.com/webmasters/answer/35624?hl=en#1 Hope that helps. If you have any further question(s), please let us know.
  16. Hello,Thank you for your valuable suggestion. It means a lot to us.There are existing feature requests, so I've added your vote to our internal suggestions lists. If your suggestions are something that we're able to introduce, we'll be sure to let you know.If you have any further question(s), please let us know. Thank you.
  17. Hello, Thank you for contacting MyThemeShop today. That is possible to check by using the following dropdown: Hope that helps. If you have any further question(s), please let us know.
  18. Hello, As shown in the screencast, that theme is working perfectly with the Rank Math theme so it has to be a conflict with one of the plugins you are using on your website. If you are comfortable, we can run the diagnose check on your site to confirm the conflicting plugin. Once we narrow down the conflicting plugin, we will know what exactly is causing that issue. In most of the cases, it is a code in some other plugin which does not follow WordPress's coding standards. Please let us know how would you like us to proceed further. Looking forward to helping you. Thank you.
  19. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Please share your WordPress login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you.
  20. Hello, That is not the correct way to noindex them. If you want I can do that for you and let you know. Please let me know. Thank you.
  21. Hello, We are super happy that this resolved your issue. If you have any other questions in future, know that we are here to help you. If you don't mind me asking, could you please leave us a review (if you haven't already) on https://wordpress.org/plugins/seo-by-rank-math/#reviews about your overall experience with Rank Math? We appreciate your time and patience. If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again. Thank you.
  22. Hello, In that case, you can decide for yourself if you want them to be indexed or not, the individual posts/pages. I personally would recommend deleting them or redirecting them to a post/page which matches the intent/content of the thin pages. But do not bother about the privacy, TOS, etc. pages. Google does not consider them as thin pages but useful content for your visitors. Hope that helps. Thank you.
  23. Hello, Appreciate your cooperation. Looking forward to helping you. Thank you.
  24. Hello, A blank redirection was created here: /wp-admin/admin.php?page=rank-math-redirections Which I have removed now. Can you please check on your end if everything is working as expected? Thank you.
  25. Hello, It seems like a conflict with some plugin or redirection is created incorrectly. Please share your WordPress login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.
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