Montgomerie

Hello, It is always a pleasure helping you. I am glad that you like our quick support service. If there is anything you need help with, please do not hesitate to let us know. Thank you.

Hello, Thank you for contacting MyThemeShop today. Glad you liked the theme. That feature was introduced in WP 4.4 and is there to improve the page loading times. You can use a plugin like this to disable responsive images: https://wordpress.org/plugins/disable-responsive-images/ or add below code in your functions.php file (recommended to use a child theme): /** * Disable responsive image support */ // Clean the up the image from wp_get_attachment_image() add_filter( 'wp_get_attachment_image_attributes', function( $attr ) { if( isset( $attr['sizes'] ) ) unset( $attr['sizes'] ); if( isset( $attr['srcset'] ) ) unset( $attr['srcset'] ); return $attr; }, PHP_INT_MAX ); // Override the calculated image sizes add_filter( 'wp_calculate_image_sizes', '__return_false', PHP_INT_MAX ); // Override the calculated image sources add_filter( 'wp_calculate_image_srcset', '__return_false', PHP_INT_MAX ); // Remove the reponsive stuff from the content remove_filter( 'the_content', 'wp_make_content_images_responsive' ); Or you can ask us to help you in implementing this. Hope that helps. If you have any further question(s), please let us know. Thank you.

Hello, Thank you for contacting MyThemeShop today and sorry for any inconvenience that might have been caused due to that. Can you please try in some other browser or a private/incognito window? Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop today. Please open a new thread in our premium forums to get support for your theme. It looks like your subscription has expired. All our products are available with one year of premium support and updates and is mentioned on the landing pages as well: http://take.ms/8A6EU However, anything you download can be used for the lifetime on unlimited domains you own. The product's price on the landing page is for the first year. From the second year, you have to pay only $19 to get support and updates. You can cancel at any time, though. Though, if you want, we can provide you with a coupon code to renew for just $19/year. Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop today and sorry for any inconvenience that might have been caused due to that. Can you please contact our accounts department with your Invoice ID and link of this thread so they can assist better? https://mythemeshop.com/contact-us/ Looking forward to helping you. Thank you.

Hello Waqar, Thank you for contacting MyThemeShop today. The pro version is going final testing and should be available by the end of coming month (probably before). Hope that helps. If you have any further question(s), please let us know. Thank you.

Hello, Thank you for contacting MyThemeShop today and sorry for any inconvenience that might have been caused due to that. You should have been able to login to your account using the same credentials which you are using for the main site. Did you try with the login details emailed you by our system? Sorry for the confusion there. All our products are available with one year of premium support and updates and is mentioned on the landing pages as well: http://take.ms/8A6EU However, anything you download can be used for the lifetime on unlimited domains you own. The product's price on the landing page is for the first year. From the second year, you have to pay only $19 to get support and updates. You can cancel at any time, though. You are now seeing a discounted price since you have registered on our website. All non-registered users pay the regular price of $69-$59 Hope that helps. If you have any further question(s), please let us know. Thank you.

Hello, Glad you found the support helpful. We try our best to help as quickly as possible, and feedback like yours keeps our spirit alive. Please feel free to contact us again if you ever need any help. We are here to help. Thank you.

Hello Kris, Thank you for contacting MyThemeShop today. Yes, with our Extended Membership plan you get access to all our themes & plugins. Hope that helps. If you have any further question(s), please let us know. Thank you.

Hello, Seems like your card transaction failed. Please contact our accounts department using the form below and they will help you restore: https://mythemeshop.com/contact-us/ Looking forward to help you. Thank you.

Hello, That seems like a mistake and that should not be there. Please email us at support-team@mythemeshop.com and we will provide you with a coupon code to get the theme for just $19/year. Do mention the link of this thread in your email please. Looking forward to help you. Thank you.

Hello, Thank you for contacting MyThemeShop today. Seems like cache is playing its role on your computer. Can you please try in some other browser? Here is the screenshot of the page from my computer: http://take.ms/VkCIv The price listed on that page is our best price available. All our products are available with one year of premium support and updates and is mentioned on the landing pages as well: http://take.ms/8A6EU However, anything you download can be used for the lifetime on unlimited domains you own. The product's price on the landing page is for the first year. From the second year, you have to pay only $19 to get support and updates. You can cancel at any time, though. Hope that helps. If you have any further question(s), please let us know. Thank you.

Hello Alexander, Thank you for contacting MyThemeShop today. We do not use any visual composer/builder plugin in our themes. If you wish, you can install and use them along with our themes. Hope that helps. If you have any further question(s), please let us know. Thank you.

Hello, Thank you for contacting MyThemeShop today and sorry for any inconvenience that might have been caused due to that. Please reply to the same email in order to get further assistance. Looking forward to help you. Thank you.

Hello, Thank you for contacting MyThemeShop today. It comes with a few quizzes in-built which you can import but those are dummy quizzes. You need to create actual quizzes in order to use the plugin. It's like creating content, quizzes also have to be original in order to generate traffic. Hope that helps. If you have any further question(s), please let us know. Thank you.

Hello, Did you try in some other browser? Looking forward to help you. Thank you.

Hello, Thank you for contacting MyThemeShop and sorry for not following up quickly and any inconvenience that might have been caused due to that. We do not have any plans of adding that feature in the plugin as something similar could be achieved by using the description field and explaining the correct answer there. Hope that helps. If you have any further question(s), please let us know. Thank you.

Hello, Thank you for contacting MyThemeShop today. Can you please contact us using the contact form here? https://mythemeshop.com/contact-us/ Looking forward to help you. Thank you.

Hello, Thank you for contacting MyThemeShop today and sorry for any inconvenience that might have been caused due to that. It looks like your subscription has expired. All our products are available with one year of premium support and updates and is mentioned on the landing pages as well: http://take.ms/8A6EU However, anything you download can be used for the lifetime on unlimited domains you own. The product's price on the landing page is for the first year. From the second year, you have to pay only $19 to get support and updates. You can cancel at any time, though. Though, if you want, we can provide you with a coupon code to renew for just $19/year. Looking forward to help you. Thank you.

Hello, Since our Extended Membership plan is already on a higher discount, the discount code you are seeing on your dashboard won't give you a better deal. You can grab the discounted Extended Membership from this page: https://mythemeshop.com/pricing/ Hope that helps. If you have any further question(s), please let us know. Thank you.

Hello, Thank you for contacting MyThemeShop today. Unfortunately, there are no in-built options to make the changes you need. However, once you purchase the theme, please open a new thread in our support forums and one of our team members will definitely help you achieve the desired changes. Hope that helps. If you have any further question(s), please let us know. Thank you.

Hello, Thank you for contacting MyThemeShop today and sorry for any inconvenience that might have been caused due to that. That error has been fixed now. Please login to your account first and then try to purchase the plugin. You will get additional discount for being a member of MyThemeShop.com Hope that helps. If you have any further question(s), please let us know. Thank you.

Hello, Thank you for contacting MyThemeShop today. It will last while till tomorrow, don't worry. Hope that helps. If you have any further question(s), please let us know. Thank you.

Hello Ben, Thank you for contacting MyThemeShop today. Since you purchased in the last 15 days, you can get an upgrade to our Extended Membership plan by just paying the difference. More details about the plan is here: https://mythemeshop.com/pricing/ Please contact our sales department so they can offer you a custom link to proceed: https://mythemeshop.com/contact-us/ Looking forward to help you. Thank you.

Hello, Thank you for your valuable feedback. It means a lot to us. We try our level best to keep up with the support requests and we are really happy to hear that our team was able to help you with your support requests. Please let us know if you need any assistance. We are here to help.