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Montgomerie

Support
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Everything posted by Montgomerie

  1. Hello, The older version of Rank Math had that issue and it seems like that got ported over. It should not happen again now as that was ironed out. Definitely. Looking forward to your invaluable feedback. Meanwhile, if you need anything, please let us know. We are here to help. Thank you.
  2. Hello, For the title, isn't that showing up correctly? I can see your settings showing the default title of your About Us page. Can you please edit your About Us page and edit the title from the Rank Math's meta box? For the other issue, please share your WordPress login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.
  3. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. 1. Can you please send us a screenshot of the backend where you have set the values in Rank Math? We are seeing that you have not set any custom title value for your About Us page. 2. If those pages are redirected permanently, then please create a 301 redirect and Google shall soon start reflecting the new URLs. Looking forward to helping you. Thank you.
  4. Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation.
  5. Hello, To make it easier to fix the problem you are facing, please share your WordPress login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.
  6. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Assuming you are using the latest version of RankMath (0.9.12), can you please be detailed as to what's not working? Please leave the links in the sensitive area to check further. Looking forward to helping you. Thank you.
  7. Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation.
  8. Hello, Thank you for sharing the details. I installed the latest version of the plugin on your website and also deleted an empty redirect from the redirections. That seems to have resolved the issue. Can you please check and confirm? Also, please go through the setup wizard again and you might need to get your website's Search Console verified again. Hope that helps. If you have any further question(s), please let us know. Thank you.
  9. Hello, We added the following tag to your RSS feed which seemed to have helped: http://take.ms/ifHgB Hope that helps. If you have any further question(s), please let us know. Thank you.
  10. Hello, What is your website/blog's address/URL? You did not leave that. We do not know where to log in. Looking forward to helping you. Thank you.
  11. Hello, Can you please check with your hosting guys to get the error log file? The sitemap's code is getting loaded fine; it's just not showing up in the frontend. Looking forward to helping you. Thank you.
  12. Hello, Can you please check? I noticed a blank redirection was created in the redirections, which I deleted. Hope that helps. If you have any further question(s), please let us know. Thank you.
  13. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. I tried disabling Rank Math and the issue still persisted. Can you please check the error log? It seems like some other issue. Looking forward to helping you. Thank you.
  14. Hello, Can you please test again? I have updated the plugin to the latest version. Looking forward to helping you. Thank you.
  15. Hello, Can you please edit the Sensitive Data section and enter your website's URL as well? Looking forward to helping you. Thank you.
  16. Hello, I installed the latest version of the plugin on your website and activated that. Can you please check if the issue is fixed for you now? Looking forward to helping you. Thank you.
  17. Hello, We require your WordPress login details to check further. Looking forward to helping you. Thank you.
  18. Hello @toolboxhero Can you please add your WordPress login details to the sensitive area so we can investigate the issues further? Looking forward to helping you. Thank you.
  19. Hello, Thank you for contacting MyThemeShop today. Yes, the plugin is exclusively provided through that Facebook group to MyThemeShop users only. Hope that helps. If you have any further question(s), please let us know. Thank you.
  20. Hello, Thank you for contacting MyThemeShop today. Can you please tell us which theme are you using so we can check and let you know where to add the code? Looking forward to helping you. Thank you.
  21. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Assuming you are using the latest version which is 0.9.11, please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.
  22. Hello, Is your hosting not helping you in this regard? Looking forward to helping you. Thank you.
  23. Hello, You have not mentioned your website's URL. Can you please edit the sensitive data again and let us know? Looking forward to helping you. Thank you.
  24. Hello, Please ask your hosting, if the cURL is enabled on the server and why is the connection to external servers like MyThemeShop.com is getting blocked. You should not tweak those settings by yourself but rather ask the hosting guys. Looking forward to helping you. Thank you.
  25. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. It seems like a server-side error. Can you please ask your hosting to check the cURL settings and making sure if that's working fine? Looking forward to helping you. Thank you.
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