[OFFER ALERT!] This Halloween, Get Any Premium Theme for Just $19 [GET IT NOW]
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Montgomerie

Support
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Everything posted by Montgomerie

  1. Hello, Once you purchase the theme, please open a support ticket in the premium section and we will help you further. Looking forward to helping you. Thank you.
  2. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Your bank declined the payment. Here is the screenshot from our account: Please call your bank and ask them to whitelist MyThemeShop. Looking forward to helping you. Thank you.
  3. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. WP Review Pro, WP Quiz Pro, WP Real Estate & WP Content Locker Pro are available at over 50% discount. Those are not available for $19. Hope that helps. If you have any further question(s), please let us know. Thank you.
  4. Hello, Sorry about that. Here is another link: https://mythemeshop.com/go/pay/94U9N-5e568fd9f0da5524 Hope that helps. If you have any further question(s), please let us know. Thank you.
  5. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. You would need to contact your bank to know the ZIP/Postal code. Looking forward to helping you. Thank you.
  6. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. It's a legitimate email. You can safely do the steps mentioned in it and reply back to the email. Looking forward to helping you. Thank you.
  7. Hello, Can you please try again? Looking forward to helping you. Thank you.
  8. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. After you add the product to your cart, you will be taken to the cart page. There, you can apply the coupon as shown in the screenshot below: http://take.ms/Spaiz Here is the coupon page: https://mythemeshop.com/offer/ If that doesn't help, please contact our accounts department from this page linking to this ticket: https://mythemeshop.com/contact-us/ Looking forward to helping you. Thank you.
  9. Hello, Thank you for contacting MyThemeShop today. We can not find a payment receipt attached to your account. Can you please help us with the Invoice ID so we can locate your premium account? Looking forward to helping you. Thank you.
  10. Hello, I am really glad that we were able to help you. Please let us know if you need any assistance. We're here to help. Thank you.
  11. Hello, Here are the answers to your questions: 1. No, the theme does not have an in-built function to offer registration through Facebook. You can try free plugins like: https://wordpress.org/plugins/wordpress-social-login/ (https://ps.w.org/wordpress-social-login/assets/screenshot-2.png?rev=1011553) https://wordpress.org/plugins/oa-social-login/ https://wordpress.org/plugins/super-socializer/ or a paid plugin like https://codecanyon.net/item/userpro-user-profiles-with-social-login/5958681 2. You can use a free plugin to offer any file type you want: https://wordpress.org/plugins/frontend-uploader/ Hope that helps. If you have any further question(s), please let us know. Thank you.
  12. Hello, Thank you for contacting MyThemeShop today. Sorry to disappoint but the demo access is not available at this time. We have plans of bringing it back in the coming weeks. Please let us know if you need help with anything else. Thank you.
  13. Hello, Thank you for contacting MyThemeShop today. Since you were subscribed to the membership plan since 2016, you will only be charged $9 every month to enjoy the membership plan unless canceled. You do not need to pay the signup fee again, just the monthly recurring payment. Hope that helps. If you have any further question(s), please let us know. Thank you.
  14. Hello, Thank you for contacting MyThemeShop. All our products are available with one year of premium support and updates and are mentioned on the landing pages as well: http://take.ms/8A6EU However, anything you download can be used for the lifetime on unlimited domains you own. The product's price on the landing page is for the first year. From the second year, you have to pay a nominal and discounted price to get support and updates. You can cancel at any time, though. If that doesn't help, please contact our accounts department from this page linking to this ticket: https://mythemeshop.com/contact-us/ Looking forward to helping you. Thank you.
  15. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Those store credits were added to your pending invoice. Here is the link to the invoice which includes the store credit discount: https://mythemeshop.com/go/pay/R28VY-150cf3d20a88c266 Looking forward to helping you. Thank you.
  16. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. It seems like you were refunded back for the purchase. Hope that helps. If there is anything, please let us know. Thank you.
  17. Hello, Thank you for contacting MyThemeShop today. Yes, we can help you with the small customization you require, for free. Looking forward to helping you. Thank you.
  18. Hello, Thank you for contacting MyThemeShop today. Yes, all our themes can be translated to any language using one of our free plugins: https://mythemeshop.com/plugins/my-wp-translate/ Looking forward to helping you. Thank you.
  19. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. All our products are available with one year of premium support and updates and are mentioned on the landing pages as well: http://take.ms/8A6EU However, anything you download can be used for the lifetime on unlimited domains you own. The product's price on the landing page is for the first year. From the second year, you have to pay a nominal and discounted price to get support and updates. You can cancel at any time, though. Looking forward to helping you. Thank you.
  20. Hello, I'm glad you are satisfied with our service. Thank you for taking the time to write to us.
  21. Hello, Yes, you can sell your website but the support won't be provided to the person who purchases your website, but you. Hope that helps. If you have any further question(s), please let us know. Thank you.
  22. Hello, Sorry to disappoint but the plugin won't work without ImageMagick. Please let us know if you need any assistance. We're here to help. Thank you.
  23. Hello, As much as we would love to help, we are not taking any custom client work at the moment. Sorry to disappoint. If you have any further question(s), please let us know. Thank you.
  24. Hello, Thank you for contacting MyThemeShop today. WP Quiz Pro, Content Locker Pro & WP Review Pro has around 51% off their base price. Those plugins are not available for $19/year. Hope that helps. If you have any further question(s), please let us know. Thank you.
  25. Hello, Thank you for contacting MyThemeShop today. It was last updated on June 8th: https://mythemeshop.com/changelog/?product=sociallyviral Hope that helps. If you have any further question(s), please let us know. Thank you.
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