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Jitendraa

Support
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Everything posted by Jitendraa

  1. Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. The issue is not related to the Free or Premium version. There was some other issue on your site. Can you please start a new ticket in the Free plugin support forum by sharing your WP Login details in the Sensitive area field so that we can check that and help you with that? Looking forward to helping you. Thank you.
  2. Hello, Thank you for contacting MyThemeShop. You need to get a theme license so that you can access the Theme Options panel. Let us know if you need anything else. Thank you.
  3. Hello, You need to start a new ticket here: https://community.mythemeshop.com/forum/12-plugin-support/ Hope that helps. Thank you.
  4. Hello, The code is not visible on the frontend. Which suggests there is a caching present on your site. Please clear all your cache and check again. You can see everything fine. Hope that helps. Thank you.
  5. Hello, Thank you for contacting MyThemeShop. Normally the theme does not have any such option. You need to customize the layout (by editing the core file) to get similar look. Let us know if you need anything else. Thank you.
  6. Hello, We can not see the code on your site now. Can you please add it again and let us know so that we can check? Looking forward to helping you. Thank you.
  7. Hello, Thank you for using WP Quiz. You need to use the below CSS in your theme's Custom CSS to fix the issue: #box #qb { position: relative !important; } Hope that helps. Thank you.
  8. Hello, Thank you for contacting MyThemeShop. Yes, the theme is compatible with WP Shortcode Pro also. Let us know if you need anything else. Thank you.
  9. Hello, Thank you for contacting MyThemeShop. We have checked that and it seems to be an issue with the plugin. We have added a note to our Development team to fix the issue on the plugin and on the demo soon. Thank you for letting us know.
  10. Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. Please get in touch with our account section here so that they'll generate a custom invoice for you to renew your subscription at your regular price. Hope that helps. Thank you.
  11. Hello, Thank you for contacting MyThemeShop. Currently we do not have any themes which can cover your requirement. You can look for some themes with similar features from here. Thank you.
  12. Hello, Thank you for contacting MyThemeShop. We do not have any separate service for support. You need to renew the recurring service of the product to get support and updates. 1. Yes, the recurring price vary for products. 2. Once you add a product to the cart, you can see the recurring price written there. 3. The recurring price for WP Quiz Pro with single site license will cost you $37/year and the recurring price for WP Quiz Pro with single site license will cost you $57/year. Hope that helps. Thank you.
  13. Hello, Thank you for taking the time to share your experience. We really appreciate it. We try our level best to keep up with the support requests. If there is anything else, please don't hesitate to open a new topic in our support forums and we will try our best to help you. Thank you for using MyThemeShop.
  14. Hello, We are glad you found our help useful. If you need anything else in future, feel free to ask. Thank you for using MyThemeShop.
  15. Hello, I am really good to hear that you like our support and products. If there is anything you need help with, please do not hesitate to let us know. Thank you for using MyThemeShop.
  16. Hello, Thank you for contacting MyThemeShop. By default the theme does not have an option to show the updated date. But we can help you by editing the core files to achieve that. Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:https://community.mythemeshop.com/tutorials/article/53-confirming-a-theme-conflict/If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:Premium Support For Just $9/yearOnce purchased, please open a new support ticket by following this tutorial:https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/Looking forward to helping you.
  17. Hello, The plugin requires PHP 7.0 or above to work fine. If users are using PHP version older than that, then the saving issue will happen. Also, if one user is using PHP 7.0 or above, but having a lot of Quiz, then they need to have more maximum execution time and input vars to make the quiz work without any issue. You need to take care of the above mentioned things to make the plugin work without any issues. Thank you.
  18. Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation.
  19. Hello, Thank you for contacting MyThemeShop. We can see you have used some Custom CSS. There in that CSS, a value of container was defined to 970px. You can increase that value to overcome your issue. Hope that helps. Thank you.
  20. Hello, Thank you for contacting MyThemeShop. The feature is only available on the Premium version. In the Premium version, you can find a Theme Options panel. There will be a section for single posts there. You can find the option for Related posts inside that. Hope that helps. Thank you.
  21. Hello, Thank you for contacting MyThemeShop. For now, the plugin is designed to pull data from IDX Broker here: https://www.idxbroker.com/ There are existing feature requests, so I've added your vote to our internal suggestions lists. If your suggestions are something that we're able to introduce, we'll be sure to let you know.Feel free to let us know if you need anything else. Thank you.
  22. Hello, Thank you for contacting MyThemeShop. The plugin WP Notification Bars can not be integrated with Mailster. For WP Subscribe Pro, the plugin is already compatible with Mailster and you can use your Mailster account with WP Subscribe Pro without any issues. Hope that helps. Thank you.
  23. Hello, Thank you for contacting MyThemeShop. Currently we do not have any post duplicator feature. You need to look for different plugins with the feature to cover you requirement. Hope that helps. Thank you.
  24. Hello, Thank you for contacting MyThemeShop. We can help you achieving that by editing the core files. Let us know if you need anything else. Thank you.
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