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Montgomerie

Support
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Everything posted by Montgomerie

  1. Hello, Glad that helped. As I mentioned, it should only be used if someone's making advanced redirections, otherwise, WordPress handles it perfectly. If you need any other assistance, please let us know. We are here to help. Thank you.
  2. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Can you please follow the reply from here and let us know in this ticket if that helped? Looking forward to helping you. P.S. There's a filter provided here which can help as well
  3. Hello, Thank you for sharing the details. I updated to the latest version of the plugin and activated it. Everything seems to be working fine. Can you please confirm on your end? Thank you.
  4. Hello, Thank you for contacting MyThemeShop. First of everything, one should not be using an automatic redirection as WordPress handles that on its own. Unless someone is going to utilize those redirects to create something complex, it should be avoided. It is simply not required with the latest versions of WordPress. If you are still looking to activate it, you can do it from these settings: /wp-admin/admin.php?page=rank-math-options-general#setting-panel-redirections Hope that helps. If you have any further question(s), please let us know.
  5. Hello, Sure. The ticket is opened. Feel free to reply back with your findings. Looking forward to helping you. Thank you.
  6. Hello, As the old one is showing that the Sitemap is pending submission. As mentioned in my comments, unless you will start adding regular and original content on your website, it is unlikely that Google will give priority to a domain which was penalized in the past. Can you please start adding some content to your website and try again in a week's time? Looking forward to helping you. Thank you.
  7. Hello, Please add the WordPress and the FTP details in the sensitive area. Looking forward to helping you. Thank you.
  8. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Please share your WordPress login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you.
  9. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. After taking the backup of your current .htaccess file, remove all the redirections from it and also disable Rank Math's Redirection module. Then head over to WP Dashboard >> Settings >> General and make sure your preferred version of the website is entered here: wp-admin/options-general.php and click on the save changes button. If that doesn't help, please add the following code in the .htaccess file (replace example with your website's name): RewriteEngine On RewriteCond %{HTTP_HOST} www.example.com RewriteRule (.*) https://example.com/$1 [R=301,L] If this doesn't work, please use the following code: RewriteEngine On RewriteCond %{HTTP_HOST} ^www.website.com [NC] RewriteRule ^(.*)$ https://website.com/$1 [L,R=301] Please let us know if that helped. Looking forward to helping you.
  10. Hello, That should not be happening ideally. Is there a possibility of publishing the post by ourselves and then check how Google behaves to the request? Otherwise, you can try disabling the cache of our Sitemap, disable the other sitemap plugin and publish the post. As soon as you publish the post, please purge the cache of your website. Looking forward to helping you. Thank you.
  11. Hello, I just tried submitting the Sitemap using our account and it's showing no errors: I went ahead and removed our account's credentials and left the instructions in the sensitive area. You can follow those links and try to submit the sitemap again. Also, we recommend adding more content to your website with 100% original content. That will help your website get crawled faster. Finally, your SEO settings need to be completed. Once you sort the Sitemap issue, please let us know and we can assist further. Looking forward to helping you. Thank you.
  12. Hello, Thank you for contacting MyThemeShop today. Can you please try with the following pattern? Source: (.*)/amp Destination: $1 Try creating a REGEX Redirection with it and create a 307 at first to test if everything is working fine. If that doesn't help, please share your WordPress login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you.
  13. Hello, I did not try to submit the Sitemap. Do you want me to try it before you fix the issue with Google? Looking forward to helping you. Thank you.
  14. Hello, Our plugin pings the search engines immediately, as soon as the content's changed. Can you please add the following code to your theme's functions.php file and then re-activate the Sitemap of the Rank Math plugin? add_filter( 'rank_math/sitemap/enable_caching', '__return_false' ) Looking forward to helping you. Thank you.
  15. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Assuming you are using the latest version of the plugin, can you please tell us what issue are you facing while using the sitemap? Looking forward to helping you.
  16. Hello, I have configured the plugin initially but I left some important notes in the sensitive area. You need to fix them immediately before Google bans the entire domain from the search results. Please let us know once you fix that so we can assist you further. Looking forward to helping you. Thank you.
  17. Hello, Thank you for sending the login details. Just wanted to update that we have started configuring your website. Will update here once we have further news.
  18. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Please share your WordPress login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you.
  19. Hello, Glad you got that sorted. If you need any further assistance, please feel free to open a new support ticket. We are here to help. Thank you.
  20. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Can you please email us at support-team@mythemeshop.com so we can reset it for you? Looking forward to helping you.
  21. Hello, That data is used for the Knowledge Base graph, which is shown on the right side of the search results: Hope that helps. If you have any further question(s), please let us know. Thank you.
  22. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Please share your WordPress login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.
  23. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Can you please tell us the AMP plugin you are using on your website? Also, please make sure you are using the latest version of the plugin. Looking forward to helping you.
  24. Hello, Thank you for contacting MyThemeShop today. We recommend WP Review. You can choose the Review Rich Snippet data of WP Review in your articles. Hope that helps. If you have any further question(s), please let us know.
  25. Hello, Thank you for contacting MyThemeShop today. Please use the following plugin to generate the News Sitemap: https://wordpress.org/plugins/xml-sitemap-feed/ Hope that helps. Thank you.
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