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Hello, We are glad that the bug is gone for you now. Yes, using Health Check can fix issues as that forces you to disable/enable plugins which are the cause of the errors. Thank you for using MyThemeShop.

Hello, Thank you for contacting MyThemeShop today. When you first install Rank Math and in your WP Posts > All Posts you can click on "Update your post", see screenshot: https://i.mythemeshop.com/UDx77L It should then work for you. Looking forward to helping you. Thank you.

Hello, Thank you for your kind words and for taking the time to write us. We look forward in hearing from you again in the forums.

Hello, I wasn't able to view your screenshots, it seems the links are blocked. Try posting them differently. Also, please submit your WP access to us : support-team@mythemeshop.com And include a link to this support ticket, we will login to your site and take a closer look. Looking forward to help you.

Hello, At this time we do not have an AMP update scheduled for Ad-sense theme. Most users will use the AMP plugin for that or use a plugin such as Rank Math for their AMP setup. Regarding Facebook Instant Article Support, if you need the articles to be shared correctly on Facebook you can use any of the Open Graph plugins, it will help with that. Looking forward to help you.

Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation.

Hello, Thank you for letting us know and for your patience. Looking forward to help you.

Hello, Thank you for taking the time to leave us a testimonial, we appreciate that. We look forward in helping you again.

Hi, Please email us the information here: support-team@mythemeshop.com And include a link to this support ticket. We will then get back to you on here. Thanks,

Hello, Thank you for contacting MyThemeShop and we apologize for any issues that you are having with our products. To help you faster, we would like you to perform a quick conflict check on your website using the instructions below. You can follow these instructions on your live website as well, as running this conflict check does not affect your website visitors. Here are the steps for you to follow. Log into your WordPress Administrator, and navigate to the dashboard Navigate to 'Plugins', and go to 'add new' On the next page, enter 'Health Check' in the search bar and wait for the screen to refresh The official Health Check plugin by WordPress.org should be visible as the first result. Please install and activate the plugin You will reach the plugin page automatically, and a notice will appear. Click 'I understand' to continue On the WordPress Menu on the left, hover over the dashboard. You will notice a new 'Health Check' option, click on it On the page that appears, there will be several tabs. Please navigate to the 'Troubleshooting' tab Press the 'Enable Troubleshooting Mode' to start the troubleshooter Once you complete these steps, you are in troubleshooting mode. All the plugins on your website have been disabled only for you. Your theme has also been disabled, but only for you. To diagnose the root-cause of your problem, you would enable each plugin one by one until an issue is found. The last plugin that causes the issue will probably the cause of the conflict. Here are the steps in more detail. With all plugins and the theme disabled, try reproducing the issue. If you still have the issue, your WordPress setup is the root of the problem. If not, then continue. On the top bar, navigate to the 'Troubleshooting Mode', hover over it, and enable the MyThemeShop plugin in question. After that, try to reproduce the issue. If you have the issue, the plugin is conflicting with WordPress If not, then the plugin is not causing issues with WordPress. Continue to the next step Navigate to the "Troubleshooting Mode" in the top bar again, and enable any other plugin. Then try reproducing the issue. If you have the issue, then the plugin you just activated is conflicting with the MyThemeShop Plugin If not, then this plugin is not causing issues with the MyThemeShop plugin Repeat step no 3 by enabling one plugin at a time and checking if the problem exists. When the problem happens, the plugin you last activated is causing the issue. If the issue is still not resolved, then it might be an issue with the theme you are using. Here is how you confirm if your theme and the MyThemeShop plugin are conflicting with each other. Enter troubleshooting mode again using the instructions above. Using the Troubleshooting mode, activate your regular theme by selecting the 'Use your current theme option'. Activate the MTS plugin you want to check and try to reproduce the issue. If the issue appears, your theme conflicts with the MTS plugin. If not, then the issue is with another plugin. You can continue enabling other plugins to pinpoint the plugin and contact their support for a resolution. Once you complete the above steps, please let us know. Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop today. We have a NewsPaper theme, but the options panel looks different than your screenshot. I will assume your theme is not made by us. The code is to be inserted into the core .php files and not into your theme options panel. Please contact your theme developers and ask them into which theme file the code should be inserted, each theme is different for that. Looking forward to helping you. Thank you.

Hello, Thank you for writing a testimonial for us, we appreciate that and we are very happy to know you are satisfied with our services.

Hello Cate &, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial: https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/ If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support: Premium Support For Just $9/year Once purchased, please open a new support ticket by following this tutorial: https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/ We handle all our theme/plugin related help through our support ticket system. One of our moderators will definitely help you. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too. Looking forward to helping you.

Hello, Thank you for contacting MyThemeShop today. The support and updates will be accessible to you for one year. After that you can get a subscription and continue to have support and updates. Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop today. Send us a link to your site please. Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop today. You should be first trying to add that code into the parent theme files. To find out which file corresponds to your placement, please contact the Genesis framework developers, they will be able to guide you on where to insert that code. Then once it works in the parent theme, simply add that file into the child theme. Looking forward to helping you. Thank you.

Hi David, Thank you for taking the time to leave us a testimonial, we really appreciate that.

Hello, The difficulty of transforming a theme into a directory will depend on how complex you want your directory to be. Most WP directory sites use regular themes but with directory plugins. We are located around the world, Jitendraa is indeed in India. The rest of our team is in Serbia, Hungary, Canada and other places. Thanks,

Hello, Thank you for contacting MyThemeShop today. I have seen a similar issue in the past from a user who had the issue only on a local server. His server was not setup correctly. Do you have your setup on a local server or is it on a live online server? If it is on a local server, please setup your site on a live server so that we can take a closer look by sending us a link and login access. Please share your login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop today. The link you shared does not work, try sharing a different link or take a screenshot to show us what you mean. Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop today. It seems that such issue would result as a plugin conflict which may not be related to Rank Math only. Try this, deactivate all plugins except Rank Math and check to see if that issue is there. If it is still there, please confirm that you allow us to deactivate the plugins for you on your site so that we can check the issue. Please share your login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.

Hello, Please share your login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.

Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation.

Hello, Thank you for contacting MyThemeShop today. Please share your login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.

Hello, Thank you for leaving us a testimonial. We appreciate you being part of our community. Looking forward to helping you. Thank you.