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Mili

Support
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Everything posted by Mili

  1. Hello, Sure, let us know if that helps. Thanks,
  2. Hello, Thank you for taking the time to write us. We appreciate that and we hope to see you again. Happy new year !
  3. Hello, Thank you for contacting MyThemeShop today. It sounds like you have a conflict with other plugins. Try deactivating all of your other plugins and test the quiz again. If that fails, send us a link to your quiz. Looking forward to helping you. Thank you.
  4. Hello, Thank you for contacting MyThemeShop today. We asked our developers and they mention that it should work fine according to this article: http://www.wpallimport.com/documentation/custom-fields/theme-plugin-fields/ However please note that we have not tested that plugin as we don't have access to it therefore we cannot guarantee compatibility. Looking forward to helping you. Thank you.
  5. Hello, Thank you for contacting MyThemeShop today. In that error code we see the name of the plugin "cachepress". It is possible that that plugin is conflicting. Try deactivating all of your other plugins except Rank Math and test again please. Looking forward to helping you. Thank you.
  6. Hello, Thank you for contacting MyThemeShop today. From what I understand you only want to change the WooCommerce breadcrumbs. Is that correct? That would require editing the WooCommerce breadcrumbs without Rank Math. Perhaps this documentation can help: https://docs.woocommerce.com/document/customise-the-woocommerce-breadcrumb/ Or you can perhaps using this plugin: https://wordpress.org/plugins/woocommerce-breadcrumbs/ We have also asked our lead developers to see if it is something we can implement in future versions of Rank Math. Let us know if that helps. Looking forward to helping you. Thank you.
  7. Hello, Please share your login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.
  8. Hello, If Rank Math is not configured it won't create tables in the database. Therefore if it just gets activated it won't create tables. You can simply deactivate it. If you used the setup Wizard or configured Rank Math, then tables will remain even after activation. We are rolling out new update after one or 2 weeks in which we are removing RM’s auto install and will show only notice to install the plugin. I hope it clarifies the issue. Thanks,
  9. Hello, Thank you for contacting MyThemeShop today. We have had a user report a similar issue recently here: https://community.mythemeshop.com/topic/99118-rank-math-seo-plugin-rms-stop-recognizing-focus-keyword-on-content/ If it is the same issue our development team will release an update for that very soon. You can leave us your WP admin access for us to ensure that that is indeed the issue mentioned. Please share your login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.
  10. Hello, Thank you for contacting MyThemeShop today. Yes, of course you can do that. Once you activate one of our themes you can simply deactivate the Rank Math plugin. Looking forward to helping you. Thank you.
  11. Hello, Please submit your request to our Accounts team here, they will better assist you regarding this issue. Looking forward to help you.
  12. Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation.
  13. Hello, Using Rank Math you can also disable indexing of paginated pages inside of the Rank Math > Titles & Meta > Misc Pages > Noindex Archive Subpages options. Have you tried that? Let us know if that helps. Thanks,
  14. Hello, Thank you for contacting MyThemeShop today. Please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.
  15. Hello, We are glad that you are satisfied with our services. Thank you for taking the time to write us a testimonial, we really appreciate that.
  16. Hello, Thank you for contacting MyThemeShop today. For all cancellations, exchanges and refunds please submit your request to our Accounts team here. Looking forward to helping you. Thank you.
  17. Hello, All texts within the plugin should be translatable using this translation plugin: https://wordpress.org/plugins/my-wp-translate/ If that doesn't work after you purchase the product, you can open a support ticket and our team will assist you. Looking forward to help you.
  18. Hello, Thank you for contacting MyThemeShop today. Currently the link you posted is not showing our Schema theme. Let us know once it is showing our Schema theme. Looking forward to helping you. Thank you.
  19. Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation.
  20. Hello, Thank you for contacting MyThemeShop today. You can use a minimum size of 800x416 for your featured images. Looking forward to helping you. Thank you.
  21. Hello, Thank you for contacting MyThemeShop today. Yes, you can have your pages without sidebar using the Magnus theme. Looking forward to helping you. Thank you.
  22. Hello, Thank you for contacting MyThemeShop today. No, you don't have to pay yearly for the theme. However if you wish to receive updates and technical support then the fee would be required. Looking forward to helping you. Thank you.
  23. Hello, Thank you for contacting MyThemeShop today. The featured section is visible on the homepage. You can select categories of your choice for the featured section, see options panel: https://demo.mythemeshop.com/cool/options-panel/homepage/ Yes, you can use this theme with WooCommerce. You can add text below the header. Once you purchase the theme open a support ticket and ask our staff to help you with that. The height of the header can be modified using Custom CSS, you can open a support ticket about that issue once you purchase the theme. Looking forward to helping you. Thank you.
  24. Hello, Than you for taking the time to write us a testimonial, we appreciate that.
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