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Mili

Support
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Everything posted by Mili

  1. Hello, To change the font size of the question you can use this CSS: body .wq_questionTextCtr h4 { font-size: 32px; } To change the padding of the question you can use this CSS: body .wq_questionTextCtr { padding: 30px 40px; } Thanks,
  2. Hello, Thank you for contacting MyThemeShop today. When we click here: http://ovo.li/uploads/mGMwgg It resolves to the correct category page as you can see in the screenshot. Have you resolved this issue? Do you still need help? Looking forward to helping you. Thank you.
  3. Hello, Thank you for contacting MyThemeShop today. For all account changes and licence issues please contact our Accounts team here. Looking forward to helping you. Thank you.
  4. Hello, Thank you for taking the time to write us a testimonial, it means a lot to our team. We look forward in helping you again.
  5. Hello, Thank you for contacting MyThemeShop today. Yes, all of our themes have an easy demo import. If it doesn't work our support staff will import it for you. Looking forward to helping you. Thank you.
  6. Hello, Thank you for contacting MyThemeShop today. Please share your login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.
  7. Hello, Please contact our Accounts team here, they will take a closer look at your account. Thanks,
  8. Hello, Please open a new support ticket for your new issues. It will help us avoid confusion. Looking forward to help you.
  9. Hello, Thank you for contacting MyThemeShop today. We are really sorry but both of those features are currently not supported by the WP Quiz plugin. We apologize for the inconvenience. You can submit that as a Customization request here, and our developers will let you know how much it would cost to make that. Looking forward to helping you. Thank you.
  10. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial: https://community.mythemeshop.com/tutorials/article/53-confirming-a-theme-conflict/ If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support: Premium Support For Just $9/year Once purchased, please open a new support ticket by following this tutorial: https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/ We handle all our theme/plugin related help through our support ticket system. One of our moderators will definitely help you. You do not need to register separately for the forums, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the support forums. Or, you can log in with your MyThemeShop username and password on the support forum too. Looking forward to helping you.
  11. Hello, Thank you for contacting MyThemeShop today. Send us a link to where the issue is visible please. Looking forward to helping you. Thank you.
  12. Hello, Thank you for contacting MyThemeShop today. Please share your login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.
  13. Hello, Thank you for contacting MyThemeShop today. Please share your login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.
  14. Hi, Let us know if you still need help. Looking forward to help you.
  15. Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?filter=5 Thank you in anticipation.
  16. Hello, Thank you for contacting MyThemeShop today. We are really sorry but the Notification Bar plugin does not have a shortcode option. We apologize for the inconvenience. Instead you can use our WP Shortcode Pro plugin: https://mythemeshop.com/plugins/wp-shortcode-pro/ It will allow you to insert alert boxes and notifications into any posts or pages using shortcodes. Looking forward to helping you. Thank you.
  17. Hello, Thank you for taking the time to write to us, we appreciate that and we look forward in helping you again.
  18. Hello, Thank you for informing us, we appreciate that and thank you for your patience. Looking forward to help you.
  19. Hello, Thank you for your patience and for using MyThemeShop. Looking forward to help you.
  20. Hello, Thank you for contacting MyThemeShop and we apologize for any issues that you are having with our products. To help you faster, we would like you to perform a quick conflict check on your website using the instructions below. You can follow these instructions on your live website as well, as running this conflict check does not affect your website visitors. Here are the steps for you to follow. Log into your WordPress Administrator, and navigate to the dashboard Navigate to 'Plugins', and go to 'add new' On the next page, enter 'Health Check' in the search bar and wait for the screen to refresh The official Health Check plugin by WordPress.org should be visible as the first result. Please install and activate the plugin You will reach the plugin page automatically, and a notice will appear. Click 'I understand' to continue On the WordPress Menu on the left, hover over the dashboard. You will notice a new 'Health Check' option, click on it On the page that appears, there will be several tabs. Please navigate to the 'Troubleshooting' tab Press the 'Enable Troubleshooting Mode' to start the troubleshooter Once you complete these steps, you are in troubleshooting mode. All the plugins on your website have been disabled only for you. Your theme has also been disabled, but only for you. To diagnose the root-cause of your problem, you would enable each plugin one by one until an issue is found. The last plugin that causes the issue will probably the cause of the conflict. Here are the steps in more detail. With all plugins and the theme disabled, try reproducing the issue. If you still have the issue, your WordPress setup is the root of the problem. If not, then continue. On the top bar, navigate to the 'Troubleshooting Mode', hover over it, and enable the MyThemeShop plugin in question. After that, try to reproduce the issue. If you have the issue, the plugin is conflicting with WordPress If not, then the plugin is not causing issues with WordPress. Continue to the next step Navigate to the "Troubleshooting Mode" in the top bar again, and enable any other plugin. Then try reproducing the issue. If you have the issue, then the plugin you just activated is conflicting with the MyThemeShop Plugin If not, then this plugin is not causing issues with the MyThemeShop plugin Repeat step no 3 by enabling one plugin at a time and checking if the problem exists. When the problem happens, the plugin you last activated is causing the issue. If the issue is still not resolved, then it might be an issue with the theme you are using. Here is how you confirm if your theme and the MyThemeShop plugin are conflicting with each other. Enter troubleshooting mode again using the instructions above. Using the Troubleshooting mode, activate your regular theme by selecting the 'Use your current theme option'. Activate the MTS plugin you want to check and try to reproduce the issue. If the issue appears, your theme conflicts with the MTS plugin. If not, then the issue is with another plugin. You can continue enabling other plugins to pinpoint the plugin and contact their support for a resolution. Once you complete the above steps, please let us know. Looking forward to helping you. Thank you.
  21. Hello, We are glad that you have found a solution. Thank you for using MyThemeShop.
  22. Hi, Thank you for your patience and for using MyThemeShop. Looking forward to help you.
  23. Hello, Thank you for contacting MyThemeShop today. Sure, we can help you with that. Send us a link to where your breadcrumbs appear and tell us which color you want your breadcrumbs to be. Looking forward to helping you. Thank you.
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