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Everything posted by Mili
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Hello Angela, Thank you for sharing your experience, we are happy to know that you are satisfied.
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Hello Thanks, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial: https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/ If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support: Premium Support For Just $9/year Once purchased, please open a new support ticket by following this tutorial: https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/ We handle all our theme/plugin related help through our support ticket system. One of our moderators will definitely help you. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too. Looking forward to helping you.
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Hello, Thank you for your kind words, we appreciate that and we are very happy to know that you are satisfied with our services. Thank you for choosing MyThemeShop.
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Hello Adriana, Thank you for taking the time to write us a testimonial, we appreciate that. We look forward in helping you again.
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Hello Raymond, Thank you for taking the time to write us, we really appreciate that and are happy to know that you are satisfied with our services.
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Hello, Thank you for taking the time to write us a testimonial, our team appreciates that. We look forward in helping you again.
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[eCommerce] I want to use the 19offer to buy but not working
Mili replied to kgfm06's topic in Pre Sales Questions
Hello, Thank you for contacting MyThemeShop today. Please contact our Accounts team here, they will help you purchase our themes. Looking forward to helping you. Thank you. -
Hello, Thank you for contacting MyThemeShop today. We do not make custom themes from scratch but we can make customization requests to our current themes. You can submit your customization requests to our team here. Looking forward to helping you. Thank you.
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Hello, Thank you for contacting MyThemeShop today. Our support team is here to help you if you have complications and installation issues. If you want you can let us know and we can troubleshoot the issues to see if we can help. If you still want a refund you can submit it here to our Accounts team. Looking forward to helping you. Thank you.
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Hello, Considering that you are looking for a lot of licences, please contact us by email here: support-team@mythemeshop.com Our accounts team will help you in a more custom way since you are looking for so many licences. Looking forward to help you.
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Hello, Thank you for contacting MyThemeShop today. We don't have a way to limiting the same user to play the quiz just once, unfortunately. Perhaps there are WordPress plugins which will allow access to a page just once, that may work for you. Looking forward to helping you. Thank you.
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[Rank Math SEO Plugin] I'm having trouble editing permalink.
Mili replied to co01's topic in Rank Math Free
Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?filter=5 Thank you in anticipation. -
[NewsPaper] Questions in regards of testing
Mili replied to eightiesemperor's topic in Pre Sales Questions
Thank you for using MyThemeShop. -
Hello, Thank you for contacting MyThemeShop today. Unfortunately that type of layout is not supported by the plugin. It is also not supported in the pro version. You would need a custom solution to be able to do that. To see all the types of layouts that the plugin can do please visit the demo: https://mythemeshop.com/plugins/wordpress-review/ Looking forward to helping you. Thank you.
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[Schema] Difference beween Schema and Schema Lite
Mili replied to mostafa72mag's topic in Pre Sales Questions
Hello, Thank you for contacting MyThemeShop today. The Schema Lite has less options, you won't have access to the full Theme Options panel. You can see all the features Schema offers here: https://mythemeshop.com/themes/schema/ and also here. Looking forward to helping you. Thank you. -
[NewsPaper] Questions in regards of testing
Mili replied to eightiesemperor's topic in Pre Sales Questions
Hello, The Custom CSS box will not be cleared after updates. You do not have to make a child theme if you are going to use only Custom CSS and theme options panel. Child themes are done only if you decide to modify core files such as .php files. Regarding your issue about buying the theme please contact our Accounts team here. They will take a look at the payment issue. Thanks, -
[Rank Math SEO Plugin] Can't connect my
Mili replied to giuseppedeepakbenti's topic in Rank Math Free
Hello, Thank you for contacting MyThemeShop today. To be able to connect to our Rank Math plugin please create a free account on RankMath.com You can then use that login information to login to your Rank Math plugin as shown on your screenshot. Let us know if that helps. Looking forward to helping you. Thank you. -
[NewsPaper] Questions in regards of testing
Mili replied to eightiesemperor's topic in Pre Sales Questions
Hello, Thank you for contacting MyThemeShop today. 1 - You will get a link to login to your member's area on MyThemeShop and from there you will be able to download a .zip file of your theme. 2 - We provide the support to you just like we are replying to your request here. You would submit your support requests here once you purchase the theme. 3 - A licence is basically an installation of the theme on an online server, that can be on a domain or on a subdomain. If you are working on a subdomain as a test, that's no problem, the licence will apply to that subdomain. Then when you want to switch it to a live site just let us know and we will change the licence for you. I hope that helps. Looking forward to helping you. Thank you. -
[Magazine] Which theme (and plugins eventually) you should advise me?
Mili replied to antowp's topic in Pre Sales Questions
Hello, You could modify the theme if you hire a developer so that they can create a custom solution for you but the theme by default will not have the same layout as that site you mention. I hope that it clarifies the request. Thanks, -
Hello, Thank you for contacting MyThemeShop today. Unfortunately the theme Blocks by default does not have that layout. We have a theme that is similiar to that layout which is our OnePage theme: https://mythemeshop.com/themes/onepage/ However it also does not have the same feature/layout as the site that you show. You may need a custom solution. Looking forward to helping you. Thank you.
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[Rank Math SEO Plugin] Cannot reconnect after update
Mili replied to admin262's topic in Rank Math Free
Hello, Thank you for contacting MyThemeShop today. We are happy to know that you have resolved the issue. Looking forward to helping you. Thank you. -
Hello, Thank you for taking the time to write us your kind words, we really appreciate that. We look forward in helping you again. Have a great weekend.
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[Blocks] Blocks integration with WP Review
Mili replied to joshuawalfall767's topic in Pre Sales Questions
Hello, Thank you for contacting MyThemeShop today. The theme Blocks integrates with WP Review plugin just like other themes. The plugin WP Review will be able to add reviews to your posts or pages. You can even add those same reviews to other pages by using shortcodes. You can take a shortcode of a review and add multiple reviews into one single page/post. To learn more about how it works please click here, it will show you a video. There is no option to sort posts based on the reviews, unfortunately. We do not have a filter for reviews. Looking forward to helping you. Thank you.
