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Everything posted by Mili
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[Reactor] Whats with the heading in this theme.
Mili replied to xashutoshx's topic in Pre Sales Questions
Hello, Thank you for contacting MyThemeShop today. Are you referring to the titles of each post? The font size, the font family, the font type and the font color along with the line height all of those settings can be modified. You can take a screenshot and show us the issue if it is something you believe you are seeing as a bug. Looking forward to helping you. Thank you. -
Hello, Thank you for letting us know of your experience with our team. We really appreciate that and we look forward in helping you again.
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[WP Real Estate Pro] How to sort by price automatically
Mili replied to webiliko's topic in Pre Sales Questions
Hello, Thank you for contacting MyThemeShop today. Are you using the free or pro version of WP Real Estate plugin? Looking forward to helping you. Thank you. -
Hello Kata, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial: https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/ If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support: Premium Support For Just $9/year Once purchased, please open a new support ticket by following this tutorial: https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/ We handle all our theme/plugin related help through our support ticket system. One of our moderators will definitely help you. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too. Looking forward to helping you.
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[eCommerce] Amazing Collection of Themes
Mili replied to sunilsinghrawat2008's topic in Testimonials
Hello, Thank you for sharing your experience. We appreciate that and we hope to make additional themes in the future to satisfy your needs. Thank you for using MyThemeShop. -
Hello, If you continue to have problems, please open a new support ticket here: https://community.mythemeshop.com/forum/12-plugin-support/ It will help us avoid confusion. Looking forward to help you.
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[Memberships] Extended Membership - Pre Sales Question on how it works
Mili replied to militsa's topic in Pre Sales Questions
Hello, Thank you for contacting MyThemeShop today. Please contact our Accounts team here: https://mythemeshop.com/contact-us They will be able to take a look at your account and check that request for you. Looking forward to helping you. Thank you. -
[WP Quiz Pro] Where is the file to translate? -wp-quiz-pro
Mili replied to albaida4's topic in Pre Sales Questions
Hello, Please open a new support ticket here: https://community.mythemeshop.com/forum/12-plugin-support/ It will help us avoid confusion and allow us to get access to your WP. Looking forward to helping you. Thank you. -
[WP Quiz Pro] WP Review Pro - Size of images
Mili replied to albaida4's topic in Pre Sales Questions
Hello, Please open a new support ticket here: https://community.mythemeshop.com/forum/12-plugin-support/ Then in the new ticket include a link to where your images appear. It will help us troubleshoot your images. Thanks, -
Hello, Thank you for contacting MyThemeShop today. Which plugin are you referring to that has not had an update in 5 years? Looking forward to helping you. Thank you.
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[WP Quiz Pro] WP Review Pro - Size of images
Mili replied to albaida4's topic in Pre Sales Questions
Hello, Thank you for contacting MyThemeShop today. We have no history of your account purchasing the WP Review Pro plugin for us to be able to provide you with support. With which account have you purchased WP Review Pro? Looking forward to helping you. Thank you. -
[WP Quiz Pro] Where is the file to translate? -wp-quiz-pro
Mili replied to albaida4's topic in Pre Sales Questions
Hello, Thank you for contacting MyThemeShop today. We have no history of your account purchasing the WP Quiz Pro plugin for us to be able to provide you with support. With which account have you purchased WP Quiz Pro? Looking forward to helping you. Thank you. -
Hello, Thank you for contacting MyThemeShop today. Yes, the colors can be changed, once you purchase the theme our support staff will let you know how to do that. You will be able to open a premium support ticket here: https://community.mythemeshop.com/forum/7-theme-support/ Looking forward to helping you. Thank you.
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[Cyprus] I want to buy a theme, but have question.
Mili replied to charlielzh's topic in Pre Sales Questions
Hello, Thank you for contacting MyThemeShop today. Please contact our Accounts team here, they will let you know of the most recent promotions. Looking forward to helping you. Thank you. -
Hello, Thank you for taking the time to write us a testimonial, we really appreciate that and are happy to know that you are satisfied. We are also proud to know that we have customers like you coming from different corners of the globe, thank you and hello to Vietnam.
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Hello, Thank you for contacting MyThemeShop today. The purchase is a one time purchase, if you wish to have support and updates after one year then a subscription is require to our services. For more details on our current promotions please contact our Sales team here. Looking forward to helping you. Thank you.
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[WordX] Install to test server before moving to domain
Mili replied to info990's topic in Pre Sales Questions
Hello, Thank you for contacting MyThemeShop today. Yes, you can do that. Once you are done with the test site, send us a message and we will update the theme's licence for the new site. Looking forward to helping you. Thank you. -
[WP Review Pro] Multiple Review in One Product Page / Post
Mili replied to tim19's topic in Pre Sales Questions
Hello, Thank you for contacting MyThemeShop today. 1 - Yes, you can do that by inserting reviews into other pages with shortcodes: https://monosnap.com/direct/7B5FMyhZQVoR337Q0zwuRxaBZeUK4J 2 - Yes, those shortcodes can be inserted into product pages. Looking forward to helping you. Thank you. -
Hello, Thank you for taking the time to give us encouragement. We appreciate that and we look forward in helping you again.
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Hi, Each server would have a different step. Therefore please consult with your hosting provider regarding that issue. Most users we recommend them to use this plugin: https://wordpress.org/plugins/duplicator/ We recommend that plugin when switching domains or switching servers, that plugin takes care of everything so users don't have to know MYSQL and other steps that are outside of our scope of support. I hope that it helps. Thanks,
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Hello, Thank you for contacting MyThemeShop today. For issues regarding payments please contact our Accounts team here. Looking forward to helping you. Thank you.
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Hi, Than you for leaving us a testimonial, we appreciate that and we look forward in helping you again.
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Hello, Thank you for taking the time to write us a testimonial, we really appreciate that and we look forward in helping you again.
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Hello, Thank you for contacting MyThemeShop today. We are not really sure what problem you are describing but I would recommend contacting your hosting provider as you mention issue with domain change and installation. Our other users do not have such issues with installations, it may be due to server configuration. Also please note that we do not offer technical support for free themes unless you have a paid membership for support for free themes. If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support: Premium Support For Just $9/year Once purchased, please open a new support ticket by following this tutorial: https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/ We handle all our theme/plugin related help through our support ticket system. Looking forward to helping you. Thank you.
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Hello, Thank you for contacting MyThemeShop today. For all refund issues please contact our Accounts team here. Looking forward to helping you. Thank you.
