Montgomerie

Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. While trying to troubleshoot, I noticed that I was not able to reactivate the W3 Total Cache plugin. Can you please check if the account has sufficient rights to make the changes? Looking forward to helping you. Thank you.

Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation.

Hello, As you are using Gutenberg, we are not compatible with them yet. We are working on making Rank Math compatible. You can use the classic editor by uninstalling Gutenberg and our plugin will work perfectly fine. Also, please keep only one plugin active at a time. Do not keep both Yoast & Rank Math active at the same time. Hope that helps. If you have any further question(s), please let us know. Thank you.

Hello, We are going to release an update soon on our Facebook group: https://www.facebook.com/groups/rankmathseopluginwordpress/ Please download that and test again. The files will be updated within the next 3-4 hours. Looking forward to helping you. Thank you.

Hello, We will be sharing an update in our Facebook group soon with the latest version files. You can follow the group if not already: https://www.facebook.com/groups/rankmathseopluginwordpress/ Hope that helps. If there is anything, please let us know. Thank you.

Hello, 1. If you have a physical office from where you take the order, then use Local SEO, otherwise, stick to an Organization type like we do: http://take.ms/nQ3Ad We have a physical office but we do not crack deals from there. We run an online portal. 2. Please enter upto 5, that's the maximum Rank Math supports at this time. Entering 6 might skew your data. Other plugins offer only upto 1 keyword optimization. 3. Please refer to the 1st answer. Showing your data on SERP is Google's call. Though, you can check for any possible errors by using the following tool: https://search.google.com/structured-data/testing-tool/u/0/ Hope that helps. If you have any further question(s), please let us know. Thank you.

Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Can you please confirm if you added a featured image to an article or specifically to the Social tab? http://take.ms/jDLALp If so, please tell us which Software/plugin you are using for auto-scheduling and we will take a look. Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.

Hello, Must the cache issue. The issue was in the script which we were using, we have modified that. The latest version of the plugin, which will be released later today on our FB group, will have this issue fixed. Hope that helps. Thank you.

Hello, Apologies for missing out to reply. The issue's fixed on your website. Please confirm. If fixed, you can remove the admin details and rights. Thank you.

Hello, Thank you for your cooperation. We were able to connect successfully: http://take.ms/I3P6u Started the data fetching. Should complete soon. Once that is complete, you should try to re-link your account. You can verify your website again by following the link I added in the sensitive data field and then you can fill the code here: http://yourwebsite.com/wp-admin/admin.php?page=rank-math-options-general#setting-panel-webmaster Hope that helps. Thank you.

Hello, Please add support-team@mythemeshop.com with full rights here and we will set this up for you: https://search.google.com/search-console/users?resource_id=YOURWEBSITELINK Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Please try the following steps in a new browser: 1. Make sure you have both HTTP & HTTPS versions verified by putting the code here: wp-admin/admin.php?page=rank-math-options-general#setting-panel-webmaster I've removed the code, so you can put the code again to get your site verified again. 2. After saving the above options, please head over to the following options: wp-admin/admin.php?page=rank-math-wizard&step=searchconsole 3. Make sure all the data is setup here properly: wp-admin/admin.php?page=rank-math-options-titles#setting-panel-social Hope that helps. Thank you.

Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.

Hello, Thank you for your permissions. I tried clearing the cache but that didn't help, neither did change in any setting. It seems like that the installation had some corrupt table created. Can I remove Rank Math completely and reinstall or have you optimized a few posts using the plugin already? Looking forward to helping you.

Hello, Could you please confirm if we can change the language of the website for a while and then troubleshoot? Looking forward to helping you. Thank you.

Hello, Thank you for sending the details but it seems like the account has limitations. Please give the admin rights to the account. Also, meanwhile, could you please check by reverting back to the default theme? Once updated, please let us know. Looking forward to helping you.

Hello, Please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop and we apologize for any issues that you are having with our products. To help you faster, we would like you to perform a quick conflict check on your website using the instructions below. You can follow these instructions on your live website as well, as running this conflict check does not affect your website visitors. Here are the steps for you to follow. Log into your WordPress Administrator, and navigate to the dashboard Navigate to 'Plugins', and go to 'add new' On the next page, enter 'Health Check' in the search bar and wait for the screen to refresh The official Health Check plugin by WordPress.org should be visible as the first result. Please install and activate the plugin You will reach the plugin page automatically, and a notice will appear. Click 'I understand' to continue On the WordPress Menu on the left, hover over the dashboard. You will notice a new 'Health Check' option, click on it On the page that appears, there will be several tabs. Please navigate to the 'Troubleshooting' tab Press the 'Enable Troubleshooting Mode' to start the troubleshooter Once you complete these steps, you are in troubleshooting mode. All the plugins on your website have been disabled only for you. Your theme has also been disabled, but only for you. To diagnose the root-cause of your problem, you would enable each plugin one by one until an issue is found. The last plugin that causes the issue will probably the cause of the conflict. Here are the steps in more detail. With all plugins and the theme disabled, try reproducing the issue. If you still have the issue, your WordPress setup is the root of the problem. If not, then continue. On the top bar, navigate to the 'Troubleshooting Mode', hover over it, and enable the MyThemeShop plugin in question. After that, try to reproduce the issue. If you have the issue, the plugin is conflicting with WordPress If not, then the plugin is not causing issues with WordPress. Continue to the next step Navigate to the "Troubleshooting Mode" in the top bar again, and enable any other plugin. Then try reproducing the issue. If you have the issue, then the plugin you just activated is conflicting with the MyThemeShop Plugin If not, then this plugin is not causing issues with the MyThemeShop plugin Repeat step no 3 by enabling one plugin at a time and checking if the problem exists. When the problem happens, the plugin you last activated is causing the issue. If the issue is still not resolved, then it might be an issue with the theme you are using. Here is how you confirm if your theme and the MyThemeShop plugin are conflicting with each other. Enter troubleshooting mode again using the instructions above. Using the Troubleshooting mode, activate your regular theme by selecting the 'Use your current theme option'. Activate the MTS plugin you want to check and try to reproduce the issue. If the issue appears, your theme conflicts with the MTS plugin. If not, then the issue is with another plugin. You can continue enabling other plugins to pinpoint the plugin and contact their support for a resolution. Once you complete the above steps, please let us know. Looking forward to helping you. Thank you.

Hello, It seems like Idblog Core plugin is causing the conflict. I have disabled the plugin and the things are working fine. Can you please check with the developer of that plugin as we were unable to find the plugin on WP's repository? Hope that helps. Thank you.

Hello, Sorry but I'm unable to reproduce your error. I'm also able to add keywords which are not showing up in the suggestion list. All I added is a comma after I finished typing my keyword. I did not even look at the suggestion list. Here is a screenshot: http://take.ms/ipKZU Looking forward to helping you once we have more information. Thank you.

Hello, Sorry for my ignorance, but what do you mean by not working? I was able to add the keywords as demonstrated in my video. Can you please record and send what's the issue you are facing? Looking forward to helping you. Thank you.

Hello, If I'm getting you correctly, did you try adding a comma , after you typed in your keyword? That should help save your keyword. Here is an example: http://take.ms/Mxh3Q Looking forward to helping you. Thank you.

Hello, Please ask your hosting to enable cURL function on your server. Looking forward to helping you. Thank you.

Hello, Thank you. The plugin is still not available to everyone but only exclusively to MyThemeShop members. If you need any assistance, please let us know. We're here to help.