Montgomerie

Hello @ibrempashaev Hope you are doing well. Did you check the latest version of the plugin? Everything you mentioned is possible with it. Hope that helps. Thank you.

Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Can you please link to the plugin so we can check further? Looking forward to helping you. Thank you.

Hello, Please find my replies below: 1. & 2. We do not add any hentry markup, that is being added by the theme you must be using. Can you please tell us the name of the theme which you are using? 3. Are you using WooCommerce and did you enable that module? Rank Math adds Schema data to the product pages when the module's active, you can check here for instance: https://search.google.com/structured-data/testing-tool/u/0/?url=https://mythemeshop.com/themes/schema/#url=https%3A%2F%2Fmythemeshop.com%2Fthemes%2Fschema%2F 4. Can you please provide us with the link of the website/page where you are not seeing that option working? Also, did you upload the images using media gallery of WordPress? 5. & 6. Sure, we will update our KB articles soon with new screenshots and recommended settings. Thanks for the heads up. Looking forward to helping you. Thank you.

Hello, I wanted to add further to what my colleague mentioned above. The errors showing up in the Search Console are not relating to the plugin as your Robots.txt file seems good to me. I checked one of your URLs on this testing tool provided by Google: https://search.google.com/test/amp and it seems like that your website is unreachable to Google bots. It could very well be a server configuration.Can you please get that checked and ask the following question from the hosting guys? Please let us know once you try with the above steps. Looking forward to helping you. Thank you.

Hello, You can download it from the Facebook group. Did you join that? Thank you.

Hello, Thank you for contacting MyThemeShop today. Yes, the plugin imports the redirections as well. Though, please check the redirections again in an incognito window once you move everything over. Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. I have added the direct download link in the sensitive area of the post. Hope that helps.

Hello @yomiadegboye While trying to login to your WordPress, an invalid password error is showing up. Can you please fix that so we can continue checking the issue and fixing it? Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop today. We support different page builders like Elementor. You can use those to create the pages using a drag & drop system. Hope that helps. If you have any further question(s), please let us know.

Hello @jacomajot Hope you are doing good while reading this message. I updated the plugin on your website by logging in. Can you please check if the issue still persists? You might want to clear your browser's cache. Looking forward to helping you. Thank you.

Hello, While trying to connect using the FTP details you provided, we are encountering errors. I have updated the Sensitive Data field with the screenshots. Can you please get that fixed so we can debug further? Looking forward to helping you. Thank you.

Hello, Sure. Please let us know how did it go. Google might take a couple of weeks to crawl completely. Is there is anything else, please open a new support ticket. We are here to help. Thank you.

Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Please turn off the following sitemap option as all the attachment pages are doing a 301 and you do not need Google to crawl them: http://take.ms/HhWhm Once done, please submit the Sitemap again to Google Search Console and wait for it to crawl. Hope that helps. If you have any further question(s), please let us know. Thank you.

Hello, Thank you for providing further information. Can you please create a duplicate file of the site using the plugin I mentioned above? Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Please share your WordPress login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.

Hello, Thank you for your understanding and patience, and sorry for any inconvenience that might have been caused due to that. Looking forward to hearing from you once you have completed all the steps mentioned above.

Hello, Thank you for providing the details. We were able to reproduce the errors. Can you please tell us if you are on a Shared hosting and if a sitemap from a plugin like Yoast worked? Also, can you please create a duplicate of a website by using the following plugin so we can test it locally? https://wordpress.org/plugins/duplicator/ Finally, we might require the FTP access for the SEO Analysis error, but we can come to that once the Sitemap's issue is fixed. Looking forward to helping you. Thank you.

Hello, I'm really sorry to hear that. The plugin's working fine on our end but the issue has to be something related to a conflict. Please provide with the login details and we will make sure not to make any dramatic changes. We will try the following methods first: "To help you faster, we would like you to perform a quick conflict check on your website using the instructions below. You can follow these instructions on your live website as well, as running this conflict check does not affect your website visitors. Here are the steps for you to follow. Log into your WordPress Administrator, and navigate to the dashboard Navigate to 'Plugins', and go to 'add new' On the next page, enter 'Health Check' in the search bar and wait for the screen to refresh The official Health Check plugin by WordPress.org should be visible as the first result. Please install and activate the plugin You will reach the plugin page automatically, and a notice will appear. Click 'I understand' to continue On the WordPress Menu on the left, hover over the dashboard. You will notice a new 'Health Check' option, click on it On the page that appears, there will be several tabs. Please navigate to the 'Troubleshooting' tab Press the 'Enable Troubleshooting Mode' to start the troubleshooter Once you complete these steps, you are in troubleshooting mode. All the plugins on your website have been disabled only for you. Your theme has also been disabled, but only for you. To diagnose the root-cause of your problem, you would enable each plugin one by one until an issue is found. The last plugin that causes the issue will probably the cause of the conflict. Here are the steps in more detail. With all plugins and the theme disabled, try reproducing the issue. If you still have the issue, your WordPress setup is the root of the problem. If not, then continue. On the top bar, navigate to the 'Troubleshooting Mode', hover over it, and enable the MyThemeShop plugin in question. After that, try to reproduce the issue. If you have the issue, the plugin is conflicting with WordPress If not, then the plugin is not causing issues with WordPress. Continue to the next step Navigate to the "Troubleshooting Mode" in the top bar again, and enable any other plugin. Then try reproducing the issue. If you have the issue, then the plugin you just activated is conflicting with the MyThemeShop Plugin If not, then this plugin is not causing issues with the MyThemeShop plugin Repeat step no 3 by enabling one plugin at a time and checking if the problem exists. When the problem happens, the plugin you last activated is causing the issue. If the issue is still not resolved, then it might be an issue with the theme you are using. Here is how you confirm if your theme and the MyThemeShop plugin are conflicting with each other. Enter troubleshooting mode again using the instructions above. Using the Troubleshooting mode, activate your regular theme by selecting the 'Use your current theme option'. Activate the MTS plugin you want to check and try to reproduce the issue. If the issue appears, your theme conflicts with the MTS plugin. If not, then the issue is with another plugin. You can continue enabling other plugins to pinpoint the plugin and contact their support for a resolution." Looking forward to helping you. Thank you.

Hello, Maybe can you please create a staging site. That would give us a freedom to try a few things. Thank you.

Hello, Sorry to hear that. Can you please share your WordPress & FTP login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.

Hello, Can you please change the theme to the default theme and then test if the things are working perfectly so we could be sure of the reason? Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Can you please check if your functions.php file has no blank lines in it? Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Please share your WordPress login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you. P.S. Also, please take a backup of your website first before providing with the access or create a staging site and provide access to that site.

Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Please find my answers here: 1. You can safely ignore those warnings as we are working on a new SEO Analysis which would be better and shall focus on other factors. Moreover, the analysis won't affect the output of the plugin. 2. To help you faster, we would like you to perform a quick conflict check on your website using the instructions below. You can follow these instructions on your live website as well, as running this conflict check does not affect your website visitors. Here are the steps for you to follow. Log into your WordPress Administrator, and navigate to the dashboard Navigate to 'Plugins', and go to 'add new' On the next page, enter 'Health Check' in the search bar and wait for the screen to refresh The official Health Check plugin by WordPress.org should be visible as the first result. Please install and activate the plugin You will reach the plugin page automatically, and a notice will appear. Click 'I understand' to continue On the WordPress Menu on the left, hover over the dashboard. You will notice a new 'Health Check' option, click on it On the page that appears, there will be several tabs. Please navigate to the 'Troubleshooting' tab Press the 'Enable Troubleshooting Mode' to start the troubleshooter Once you complete these steps, you are in troubleshooting mode. All the plugins on your website have been disabled only for you. Your theme has also been disabled, but only for you. To diagnose the root-cause of your problem, you would enable each plugin one by one until an issue is found. The last plugin that causes the issue will probably the cause of the conflict. Here are the steps in more detail. With all plugins and the theme disabled, try reproducing the issue. If you still have the issue, your WordPress setup is the root of the problem. If not, then continue. On the top bar, navigate to the 'Troubleshooting Mode', hover over it, and enable the MyThemeShop plugin in question. After that, try to reproduce the issue. If you have the issue, the plugin is conflicting with WordPress If not, then the plugin is not causing issues with WordPress. Continue to the next step Navigate to the "Troubleshooting Mode" in the top bar again, and enable any other plugin. Then try reproducing the issue. If you have the issue, then the plugin you just activated is conflicting with the MyThemeShop Plugin If not, then this plugin is not causing issues with the MyThemeShop plugin Repeat step no 3 by enabling one plugin at a time and checking if the problem exists. When the problem happens, the plugin you last activated is causing the issue. If the issue is still not resolved, then it might be an issue with the theme you are using. Here is how you confirm if your theme and the MyThemeShop plugin are conflicting with each other. Enter troubleshooting mode again using the instructions above. Using the Troubleshooting mode, activate your regular theme by selecting the 'Use your current theme option'. Activate the MTS plugin you want to check and try to reproduce the issue. If the issue appears, your theme conflicts with the MTS plugin. If not, then the issue is with another plugin. You can continue enabling other plugins to pinpoint the plugin and contact their support for a resolution. Once you complete the above steps, please let us know. 3. Sitemap has its own cache and that takes time to update. It should be updated within 10 minutes after updating/deleting a post/page. Looking forward to helping you. Thank you.

Hello, You can safely ignore that notice because the redirection would be working fine. We are working on a fresh Redirection module and it shall be made available soon to everyone. It would be more robust, scalable and free from all such errors. We seek your patience and understanding in this matter. Thank you.