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Montgomerie

Support
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Everything posted by Montgomerie

  1. Hello, Please share your WordPress login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.
  2. Hello, Thank you for your understanding. There is no special configuration required for the plugin to work with WPML. However, few tests won't work properly in the backend as we support only English at this time (100%). More languages will be added down the line. Hope that helps.
  3. Hello, While trying to debug and fix the issue, I got stuck with the FTP not working. Can you please delete the Rank Math plugin's folder from the FTP and update the sensitive area with the correct FTP login details? Looking forward to helping you. Thank you.
  4. Hello, It was a pleasure helping you. We are glad your issue's resolved. If you have any other questions in the future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post Thank you in anticipation.
  5. Hello, Please share your WordPress login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.
  6. Hello, Upon checking further, it seems like that the translated Sitemaps are not getting auto-generated. Please allow us a week time and we will release an update where you would simply need to install the WPML plugin and a separate sitemap for different languages will be auto-generated. We seek your patience and understanding in this matter. Thank you.
  7. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Can you please check all the settings of the plugin and see if there is any unwanted code added anywhere? wp-admin/admin.php?page=rank-math-options-general Looking forward to helping you.
  8. Hello, Thank you for contacting MyThemeShop today. Here are the replies to your questions: 1. We do not have any option to add the Analytics code in the plugin yet. We might introduce a full-fledged Google Analytics module for the plugin in the future, but nothing's planned out yet. 2. Can you please clear the cache from the plugin's options and authorize your account again? wp-admin/admin.php?page=rank-math-options-general#setting-panel-search-console 3. We support English completely yet. We will be adding support for more languages down the line. 4. 5. Please share your WordPress login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you.
  9. Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in the future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post Thank you in anticipation.
  10. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. 1. First of everything, there is no point anymore to focus on Google plus as they are closing down completely https://www.theverge.com/2018/10/8/17951890/google-plus-shut-down-security-api-change-gmail-android & https://www.blog.google/technology/safety-security/project-strobe/ That is happening because of the use of the Schema data, which is more important for search engines. 2. Can you please check again as I'm seeing scores showing for all the posts? 3. Please contact your hosting to make sure that the restriction is in place properly. Importantly, you should not be restricting the wp-content folder as that contains the images folder as well. Instead, you should disable the directory browsing. You can ask the hosting guys for that. Looking forward to helping you.
  11. Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in the future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post Thank you in anticipation.
  12. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Can you please ask your hosting to update the cURL to at least 7.0? Looking forward to helping you.
  13. Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in the future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post Thank you in anticipation.
  14. Hello, Thank you for contacting MyThemeShop today. You can redirect the 404 errors to a page which seems correct. Rank Math helps determine the 404 errors popping to your users. You can start off by fixing, first the sources and then the 404 errors from this page: wp-admin/admin.php?page=rank-math-search-console&view=errors Hope that helps. If you have any further question(s), please let us know. Thank you.
  15. Hello, Thank you for contacting MyThemeShop today. That is showing up for all the posts which are not optimized using the Rank Math. Since Rank Math and your older SEO plugin, probably Yoast, have different SEO tests, we can not import the scores. Rank Math's tests are more in-depth and practical and thus requires different and better optimization of the content. Once you update your posts or create new optimized posts with Rank Math, you would notice scores showing up in that column. Hope that helps. If you have any further question(s), please let us know.
  16. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. That is happening because all your post tags are set to noindex and you are trying to generate a sitemap of it. Which is not required. Please head over to the following tag and turn off the sitemap for the tags: wp-admin/admin.php?page=rank-math-options-sitemap#setting-panel-sitemap-taxonomy-post_tag and click on Save Changes button. Hope that helps.
  17. Hello, Can you please confirm the name of the plugin you are using for posting on social media sites? Looking forward to helping you. Thank you.
  18. Hello, Apologies for a delayed response and thank you for your patience. I have updated the plugin to the latest version and that seemed to have fixed the issue. Can you please check on your end? Thank you.
  19. Hello, Apologies for a delayed response. I have updated the plugin to the latest version. After taking a backup, can you please remove all the redirections from Rank Math and import the redirections again from the Import/Export tab? Looking forward to helping you. Thank you.
  20. Hello, Apologies for a delayed response. I added the following filter to your theme's functions.php file to disable Rank Math sitemap's cache: add_filter( 'rank_math/sitemap/enable_caching', '__return_false' ); Can you please try to activate the Rank Math's sitemap back and test again? Looking forward to helping you. Thank you.
  21. Hello, You can edit the sensitive area and use an external service like https://imgur.com to upload the images/videos. Hope that helps. If you have any further question(s), please let us know. Thank you.
  22. Hello, Sorry for missing out the other details. Can you please update the sensitive area with the active list of the plugins so we can try to recreate it on our setup? Looking forward to helping you. Thank you.
  23. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Have you submitted the sitemap on Google Search Console? If so, can you please try to reauthenticate the Search Console account with Rank Math and wait for 24 hours? Looking forward to helping you.
  24. Hello, For the first post you added in the sensitive area, please share the backend's screenshot or a video like this: https://mythemeshop.d.pr/2MYCOQ Looking forward to helping you. Thank you.
  25. Hello, Assuming you are on an Apache server, please ask your hosting guys to add this code to the .htaccess file:# START of Rank Math Sitemap Rewrite Rules RewriteEngine On RewriteBase / RewriteRule ^sitemap_index.xml$ /index.php?sitemap=1 [L] RewriteRule ^([^/]+?)-sitemap([0-9]+)?.xml$ /index.php?sitemap=$1&sitemap_n=$2 [L] RewriteRule ^([a-z]+)?-?sitemap.xsl$ /index.php?xsl=$1 [L] # END of Rank Math Sitemap Rewrite Rules Looking forward to helping you. Thank you.
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