Montgomerie

Hello, Thank you for contacting MyThemeShop today. Please share your WordPress login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop today. We can not find a payment in your account. Please make a payment before we can help you with the questions related to our products.

Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Can you please try the solutions provided on this page? https://mythemeshop.com/kb/wordpress-seo-plugin-rank-math/fix-sitemap-issues/ If that doesn't help, please share your WordPress & FTP login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.

Hello, Thank you for your valuable suggestion.It means a lot to us. We will see what we can do with that. Good day.

Hello, Sure. Though I doubt that could be the reason as they are just a caching plugin and would not be adding any security-related rules. The best way would be to save the settings of WP Rocket again to confirm. Hope that helps. If you have any further question(s), please let us know. Thank you.

Hello, Yes, design changes could affect the bounce rate and thus the rankings. Why do you need to make a change if you are not sure/comfortable? We support the following plugins: 1) AMP for WordPress - https://wordpress.org/plugins/amp/ 2) WP AMP Ninja - https://codecanyon.net/item/wp-amp-ninja-accelerated-mobile-pages-for-wordpress/17626811 3) AMP for WP - https://wordpress.org/plugins/accelerated-mobile-pages/ 4) AMP on WordPress – weeblrAMP CE - https://da.wordpress.org/plugins/weeblramp/ 5) AMP for WooCommerce - https://ampforwp.com/woocommerce/ 6) WP AMP -https://codecanyon.net/item/wp-amp-accelerated-mobile-pages-for-wordpress-and-woocommerce/16278608 You should enable only those modules which you are going to actually use. After enabling the plugin and the redirection module, you must import the settings from the Yoast & the Redirection plugin and disable them. Can you please tell me more about the history change feature you are talking about? How do you intend it to work? It's advised to change one thing at a time and then measure the effects. Hope that helps. If you have any further question(s), please let us know. Thank you.

Hello, No, there are no deals running on any individual products at this time. The only deal we have and is going to expire soon, can be found here: https://mythemeshop.com/black-friday/ Hope that helps. Thank you.

Hello, Glad that helped. We would appreciate if you could leave us a 5-star review here: https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?filter=5#new-post That would mean a lot to us. Feel free to open a new ticket if you face any issue. Thank you.

Hello, Apologies for the inconvenience that might have been caused due to that. We have imported the redirections on to your website. Can you please check and confirm on your end? Hope that helps and sincerely appreciate your patience. Thank you.

Hello, Thank you for contacting MyThemeShop today. You can safely ignore the error message if you are not indexing those pages. These will not hurt the SEO of your website. Hope that helps. If you have any further question(s), please let us know.

Hello, Thank you for contacting MyThemeShop. These are not the image files which one would want to get indexed but the attachment pages. These pages should not be indexed unless there is a strong reason behind it, as they generate thin content and could get a website penalized from Google. Please let me know if still want to index them and I will tell you how to change the settings. Looking forward to helping you.

Hello, Thank you. Appreciate your patience.

Hello, Thank you for contacting MyThemeShop today. I went ahead and connected your account. Can you please check on your end? Hope that helps.

Hello, Can you please try in some other browser? It could be the cache. Try in an incognito/private window. Hope that helps. Thank you.

Hello, This plugin was conflicting with Rank Math, as we already provide the functionality it offers: All 404 Redirect to Homepage I disabled the plugin and everything is loading fine on your website now. Then I went ahead and changed the following setting: I also noticed that you are using a separate sitemap plugin. If you are using that, please turn off the Sitemap Module of Rank Math. Same goes for the Schema Pro plugin. You can import all the data from the Schema Pro plugin to Rank Math, from here: wp-admin/admin.php?page=rank-math-import-export Do not Clean the database though. Let Rank Math run for a few days before deciding to clean the tables from those plugins. Hope that helps. If you have any further question(s), please let us know. Thank you.

Hello, Thank you for contacting MyThemeShop today. Please allow us some time to introduce this feature in the plugin. We will be adding it in the coming week. Hope that helps. If you have any further question(s), please let us know.

Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Please share your WordPress login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.

Hello, I see. Can you please request them to check the error log as well, if they are seeing anything? Also, can you please try to revert your theme to a default theme and check if the issue persists? Looking forward to helping you. Thank you.

Hello, Just wanted to give you an update that we are working on a new update for the latest version of Yoast's Redirections and as soon as it's complete, we will release an update of it which should potentially fix this issue. We seek your patience and understanding in this matter. Thank you.

Hello, Please share your WordPress & FTP login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.

Hello, Sorry to disappoint. If we will have something available in the future, we will let you know. Thank you.

Hello, Thank you for sending the details. Can you please check the FTP details again as those are not working properly? We need that to debug and check the error logs as we were able to reproduce it on your server. Looking forward to helping you.

Hello, Thank you for providing the details. It seems like that is an issue with our plugin and the same will be fixed in an upcoming update. We seek your patience and appreciate your understanding in this matter.

Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Please share your WordPress & FTP login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Assuming you are using the latest version, to help you faster, we would like you to perform a quick conflict check on your website using the instructions below. You can follow these instructions on your live website as well, as running this conflict check does not affect your website visitors. Here are the steps for you to follow. Log into your WordPress Administrator, and navigate to the dashboard Navigate to 'Plugins', and go to 'add new' On the next page, enter 'Health Check' in the search bar and wait for the screen to refresh The official Health Check plugin by WordPress.org should be visible as the first result. Please install and activate the plugin You will reach the plugin page automatically, and a notice will appear. Click 'I understand' to continue On the WordPress Menu on the left, hover over the dashboard. You will notice a new 'Health Check' option, click on it On the page that appears, there will be several tabs. Please navigate to the 'Troubleshooting' tab Press the 'Enable Troubleshooting Mode' to start the troubleshooter Once you complete these steps, you are in troubleshooting mode. All the plugins on your website have been disabled only for you. Your theme has also been disabled, but only for you. To diagnose the root-cause of your problem, you would enable each plugin one by one until an issue is found. The last plugin that causes the issue will probably the cause of the conflict. Here are the steps in more detail. With all plugins and the theme disabled, try reproducing the issue. If you still have the issue, your WordPress setup is the root of the problem. If not, then continue. On the top bar, navigate to the 'Troubleshooting Mode', hover over it, and enable the MyThemeShop plugin in question. After that, try to reproduce the issue. If you have the issue, the plugin is conflicting with WordPress If not, then the plugin is not causing issues with WordPress. Continue to the next step Navigate to the "Troubleshooting Mode" in the top bar again, and enable any other plugin. Then try reproducing the issue. If you have the issue, then the plugin you just activated is conflicting with the MyThemeShop Plugin If not, then this plugin is not causing issues with the MyThemeShop plugin Repeat step no 3 by enabling one plugin at a time and checking if the problem exists. When the problem happens, the plugin you last activated is causing the issue. If the issue is still not resolved, then it might be an issue with the theme you are using. Here is how you confirm if your theme and the MyThemeShop plugin are conflicting with each other. Enter troubleshooting mode again using the instructions above. Using the Troubleshooting mode, activate your regular theme by selecting the 'Use your current theme option'. Activate the MTS plugin you want to check and try to reproduce the issue. If the issue appears, your theme conflicts with the MTS plugin. If not, then the issue is with another plugin. You can continue enabling other plugins to pinpoint the plugin and contact their support for a resolution. Once you complete the above steps, please let us know. Looking forward to helping you. Thank you.