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Jitendraa

Support
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Everything posted by Jitendraa

  1. Hello, Yes, our themes are SEO optimized. For creating a custom theme, please contact us here for Customization request to get a quote for your work. Thank you.
  2. Hello, Feel free to let us know if you need anything else in future. Thank you for using MyThemeShop.
  3. Hello, Thank you for contacting MyThemeShop. The website you have shared is not built using WordPress at all. Let us know if you need anything else. Thank you.
  4. Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. You need to make sure you are using an international card. If still you are facing the issue, then you need to get in touch with your bank and ask them to whitelist this purchase. Your bank may be blocking this purchase. Let us know if you need anything else. Thank you.
  5. Hello, Thank you for taking the time to write us a testimonial, we are very happy to know that you are satisfied. Thank you for using MyThemeShop.
  6. Hello, As per our terms, the access to the product was revoked after the subscription is expired. But you can use the product you have downloaded for lifetime. The subscription was changed a month before you have made your purchase for those 2 themes, which you might have missed. For using the products again, you need to purchase them. As you have owned the product previously, please contact our account section here so that they'll arrange a suitable discount for you. Thank you.
  7. Hello, Thank you for contacting MyThemeShop. You need to log into your account to get the access to the free products: http://mythemeshop.com/my-account Hope that helps. Thank you.
  8. Hello, Thank you for contacting MyThemeShop. The renewal price will be $19/year from coming year onwards. Let us know if you need anything else. Thank you.
  9. Hello, I am really good to hear that you like our support and products. If there is anything you need help with, please do not hesitate to let us know. Thank you for using MyThemeShop.
  10. Hello, I am really good to hear that you like our support and products. If there is anything you need help with, please do not hesitate to let us know. Thank you for using MyThemeShop.
  11. Hello, Thank you for contacting MyThemeShop. By default the plugin does not have an option to remove the default ratings. You need to add them and then hide them using CSS and keep the User Review and Comment Reviews visible. But there is no way to show the user ratings based on the features. Let us know if you need anything else. Thank you.
  12. Hello, If you are referring about the Lawyer theme, it does not have a free version. For the Map, we'll help you adding the map to the content page. Let us know if you need anything else. Thank you.
  13. Hello, Thank you for taking the time to share your experience. We really appreciate it. We try our level best to keep up with the support requests. If there is anything else, please don't hesitate to open a new topic in our support forums and we will try our best to help you. Thank you for using MyThemeShop.
  14. Hello, You need to stat a new ticket here: https://community.mythemeshop.com/forum/11-free-plugin-support/ There you can add details to the Sensitive area also. Let us know if you need anything else. Thank you.
  15. Hello, You need to add that to your Theme's Custom CSS area of WordPress's Additional CS area under Appearance > Customize. Thank you.
  16. Hello, Thank you for contacting MyThemeShop. We have replied you on the email. You can continue over there in future. Thank you.
  17. Hello, With a membership, you can access all themes and plugins, but with a single purchase you can use only the product you have purchased. For the number of site licenses, it refers on how many sites, you can use the product. For a single site license, you can use the product on a single site only, for 5 sites, you can use the product on 5 sites and so on. Let us know if you need anything else. Thank you.
  18. Hello There,Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:https://community.mythemeshop.com/tutorials/article/53-confirming-a-theme-conflict/If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:Premium Support For Just $9/yearOnce purchased, please open a new support ticket by following this tutorial:https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/We handle all our theme/plugin related help through our support ticket system.One of our moderators will definitely help you. You do not need to register separately for the forums, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the support forums. Or, you can log in with your MyThemeShop username and password on the support forum too. Also, when you purchase the Premium version of the plugin, we'll help you with the $9 discount you are paying now.Looking forward to helping you.
  19. Hello, Thank you for contacting MyThemeShop. 1. You just need to upload and install the original theme so that you can use it without any issues. 2. With your initial purchase, you can get 1 year of support and updates. You can renew your license for another year if you want support and updates. 3. We do not have any document about that. Once you get the theme, let us know your requirements and we'll help you as much as possible. Hope that helps. Thank you.
  20. Hello, Thank you for taking the time to share your experience. We really appreciate it. We try our level best to keep up with the support requests. If there is anything else, please don't hesitate to open a new topic in our support forums and we will try our best to help you. Thank you for using MyThemeShop.
  21. Hello, We'll help you creating stores and cover all possible requirements you have mentioned above. Let us know if you need anything else. Thank you.
  22. Hello There,Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:https://community.mythemeshop.com/tutorials/article/53-confirming-a-theme-conflict/If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:Premium Support For Just $9/yearOnce purchased, please open a new support ticket by following this tutorial:https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/We handle all our theme/plugin related help through our support ticket system.One of our moderators will definitely help you. You do not need to register separately for the forums, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the support forums. Or, you can log in with your MyThemeShop username and password on the support forum too. Also, when you purchase the Premium version of the plugin, we'll help you with the $9 discount you are paying now.Looking forward to helping you.
  23. Hello, Currently there is no way to show posts from a specific category as you are referring. Let us know if you need anything else. Thank you.
  24. Hello, Thank you for taking the time to write us a testimonial, we appreciate that and we look forward in helping you again. 
  25. Hello, Thank you for taking the time to share your experience. We really appreciate it. We try our level best to keep up with the support requests. If there is anything else, please don't hesitate to open a new topic in our support forums and we will try our best to help you. Thank you for using MyThemeShop.
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