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Jitendraa

Support
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Posts posted by Jitendraa

  1. Hello,

    Thank you for contacting MyThemeShop.

    You can edit post/pages will full width layout with Elementor.

    We provide 30 days refund guarantee with your purchase. So if you do not like the theme, you can ask for a refund within 30 days from the date of purchase.

    Thank you.

  2. Hello,

    Thank you for contacting MyThemeShop.

    Please replace this:

    themify_icon label= icon="fa-phone-square" 

    with this:

    <i class="fa fa-phone-square"></i>

    Similarly, replace this:

    themify_icon label= icon="fa-calendar-check-o"

    with this:

    <i class="fa fa-calendar-check-o"></i>

    and replace this:

    themify_icon label= icon="ti-user"

    with this:

    <i class="fa fa-user"></i>

    Hope that helps.

    Thank you.

  3. Hello,

    Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.

    We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:
    https://community.mythemeshop.com/tutorials/article/53-confirming-a-theme-conflict/

    If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:
    Premium Support For Just $9/year

    Once purchased, please open a new support ticket by following this tutorial:
    https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/


    Looking forward to helping you.

    Thank you.

  4. Hello,

    Thank you for contacting MyThemeShop and sorry for the confusion.

    When you purchase a theme/plugin, it comes with a one year of support and updates.

    Once a year is over and you don't renew your subscription, then you can not get support and updates and the access of the product will be removed from your account.

    But the file you have downloaded before your subscription expired or the product you have used on your site will still work.

    Thank you.

  5. Hello,

    Thank you for contacting MyThemeShop.

    With the Free theme, you'll get the support and update a bit late than the Premium products as we keep the Premium products in the first place.

    But you do not need to worry about that. You'll get it working and support updates on time.

    Thank you.

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