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Jitendraa

Support
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Posts posted by Jitendraa

  1. Hello,

    Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.

    We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:
    https://community.mythemeshop.com/tutorials/article/53-confirming-a-theme-conflict/

    If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:
    Premium Support For Just $9/year

    Once purchased, please open a new support ticket by following this tutorial:
    https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/

    We handle all our theme/plugin related help through our support ticket system.

    Looking forward to helping you.

    Thank you.

  2. Hello,

    Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.

    We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:
    https://community.mythemeshop.com/tutorials/article/53-confirming-a-theme-conflict/

    If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:
    Premium Support For Just $9/year

    Once purchased, please open a new support ticket by following this tutorial:
    https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/

    Looking forward to helping you.

    Thank you.

  3. Hello,

    Thank you for contacting MyThemeShop.All our products are available with one year of premium support and updates and are mentioned on the landing pages as well:
    A6sj6

    However, anything you download can be used for the lifetime on your website for which you purchased the product. There is a nominal renewal fee per year for receiving updates and support after one year has lapsed, but you can cancel that at any time.

    Hope that helps. If you have any other question, please let us know. Thank you.

  4. Hello,

    Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.

    We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:
    https://community.mythemeshop.com/tutorials/article/53-confirming-a-theme-conflict/

    If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:
    Premium Support For Just $9/year

    Once purchased, please open a new support ticket by following this tutorial:
    https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/

    Looking forward to helping you.

    Thank you.

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