[[Outlet] Change image format?]

Hello,

Thank you for contacting MyThemeShop.

We'll help you to change the image size as per your requirement.

Thank you.

[[MoneyFlow] Changing color on Header of MoneyFlow theme]

Hello,

Thank you for contacting MyThemeShop.

You need to use the account using which you have made the purchase of the theme and start a new ticket in the Premium support forum so that we can help you with this.

Thank you.

[[SociallyViral] Unlimited sites license]

Hello,

It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you.

Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience.
https://community.mythemeshop.com/forum/6-testimonials/

Thank you in anticipation.

[[Publisher] Some question about Publisher theme]

Hello,

Thank you for contacting MyThemeShop.

1. Yes, those plugins are compatible with the Publisher theme.

2. The initial release date of the theme is Aug 3, 2020.

Thank you.

[[Agency] Interested In Purchasing]

Hello,

Thank you for contacting MyThemeShop.

1. The theme will work fine with Elementor. But the plugin does not come with the theme. You can download and use it separately.

https://wordpress.org/plugins/elementor/

2. Yes, you can do that without any issues with the theme using WooCommerce.

https://wordpress.org/plugins/woocommerce/

Hope that helps.

Thank you.

[[SociallyViral] Unlimited sites license]

Hello,

Thank you for contacting MyThemeShop and sorry for the issue you are facing.

We have fixed your account and you can use the theme on an unlimited domains without any issues.

Thank you.

[[Best] i buy the best theme]

Hello,

It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you.

Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience.
https://community.mythemeshop.com/forum/6-testimonials/

Thank you in anticipation.

[[WP Review Pro] Why is WP Review Pro not available?]

Hello,

Thank you for contacting MyThemeShop.

You can get the plugin directly from here:

https://mythemeshop.com/plugins/wordpress-review/

Thank you.

[[Best] i buy the best theme]

Hello,

We have enabled the Stripe payment gateway for you account so that you can use your MasterCard to complete your purchase.

Thank you.

[[Best] i buy the best theme]

Hello,

Thank you for contacting MyThemeShop.

Mega Menu is a separate plugin and you need to get it separately for using that.

Thank you.

[[WooCart] WooCart theme]

Hello,

Feel free to let us know if you need anything else in future.

Thank you for using MyThemeShop.

[Buttons in Options Panel is not working!]

Hello,

Thank you for contacting MyThemeShop.

For now, you need to use the below plugin to fix the issue:

https://wordpress.org/plugins/enable-jquery-migrate-helper/

We'll release an update with a fix asap.

Thank you.

[[WooCart] WooCart theme]

Hello,

Thank you for contacting MyThemeShop and sorry for the issue you are facing.

We'll release an update with a fix asap.

Thank you.

[[Startup] Switch Theme and Refund]

Hello,

Thank you for contacting MyThemeShop.

Yes, you can replace the theme with any other theme or take a refund within a 30 days of the purchase.

Hope that helps.

Thank you.

[[SociallyViral] [SociallyViral] I was offered lifetime updates and supports]

Hello,

Thank you for contacting MyThemeShop.

That offer was a limited time offer which can not be used anymore.

Thank you.

[[Feminine] I don't want to buy this theme!]

Hello,

Thank you for contacting MyThemeShop, and sorry for any inconvenience that might have been caused due to that.

All our products are available with one year of premium support and updates and are mentioned on the landing pages as well:
http://take.ms/A6sj6

It looks like the recurring subscription was left on auto-renew. Our automated system even emailed you about the upcoming charge before making that happen actually.

Can you please head over to payments tab in your member area and click on cancel link for the items you do not want to be renewed automatically?

Also, as requested, we have initiated a refund on your recent automatic transactions, and you should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days. If a debit card was used for payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

As of Month Date, you won't be able to access those premium items in member area on MyThemeShop. Of course, we're very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.

Any feedback you have to offer would be much appreciated. Thank you.

[[Coupon] Dear Team, I have purchased the Coupon theme. Unfortunately the theme is not upto my expectations. I would like to cancel the purchase and get my refund. Please help how to initiate that.]

Hello,

Thank you for contacting MyThemeShop.

We have refunded the theme already.

Let us know if you need anything else.

Thank you.

[[My WP Backup] Failed to backup, plugin not working]

Hello,

Thank you for contacting MyThemeShop.

We have retired that plugin and we do not provide support for that anymore.

Thank you.

[[Schema] My Business Situation]

Hello,

Thank you for contacting MyThemeShop.

Sorry to disappoint but that feature is unfortunately not available at this time.

With that being said, there are existing feature requests, so I've added your vote to our internal suggestions lists. If your suggestions are something that we're able to introduce, we'll be sure to let you know.

We're sorry we couldn't give you better news here.

If you have any further question(s), please let us know. Thank you.

[[Content Locker Pro] Content Locker Pro Video Demo?]

Hello,

Thank you for contacting MyThemeShop.

You can check the demo to get all types of locker in action.

https://demo.mythemeshop.com/s/?theme=Content Locker Pro

Thank you.

[[Content Locker Pro] Intergration with Drip.com]

Hello,

Sorry for the confusion above.

The Content Locker Pro has an integration with Drip and also Active Campaign.

The Free version of the plugin has integration with only MailChimp and Mailerlite.

Thank you.

[[Content Locker Pro] Intergration with Drip.com]

Hello,

Thank you for contacting MyThemeShop.

Currently, there is no plan for that, but we are adding a note to our Development team about this. They'll consider adding this in the upcoming updates.

Thank you.

[[AppTheme] Is MyThemeShop legit?]

Hello,

Yes, MyThemeShop is completely legit and trustworthy.

You can give it a try and you won't regret in future.

Thank you.

[[Splash] 36 Premium Themes for Free by MyThemeShop]

Hello,

Thank you for contacting MyThemeShop.

You can download the themes from here:

https://mythemeshop.com/theme-category/free-wordpress-themes/

Hope that helps.

Thank you.

[[eCommerce] Culinary eCommerce Recommendation]

Hello,

Thank you for contacting MyThemeShop.

We have 3 themes for e-commerce store. You can check from here:

https://demo.mythemeshop.com/s/?theme=eCommerce

https://demo.mythemeshop.com/s/?theme=WooCart

https://demo.mythemeshop.com/s/?theme=WooShop

But as you have only 3 products, then you can check other themes from our store too which may cover your requirement.

https://mythemeshop.com/themes/

Thank you.