We apologize for any issues that you are having with our products.
To confirm if it's a bug or not, we would like you to perform a quick conflict check on your website using the instructions below. You can follow these instructions on your live website as well, as running this conflict check does not affect your website visitors.
Here are the steps for you to follow.
- Log into your WordPress Administrator, and navigate to the dashboard
Navigate to 'Plugins', and go to 'add new'
On the next page, enter 'Health Check' in the search bar and wait for the screen to refresh
- The official Health Check plugin by WordPress.org should be visible as the first result. Please install and activate the plugin
- You will reach the plugin page automatically, and a notice will appear. Click 'I understand' to continue
- On the WordPress Menu on the left, hover over the dashboard. You will notice a new 'Health Check' option, click on it
- On the page that appears, there will be several tabs. Please navigate to the 'Troubleshooting' tab
- Press the 'Enable Troubleshooting Mode' to start the troubleshooter
Once you complete these steps, you are in troubleshooting mode. All the plugins on your website have been disabled only for you. Your theme has also been disabled, but only for you.
To diagnose the root-cause of your problem, you would enable your theme, then enable each plugin one by one until an issue is found. The last plugin that causes the issue will probably the cause of the conflict. Here are the steps in more detail.
With all plugins and the theme disabled, try reproducing the issue.
- If you still have the issue, your WordPress setup is the root of the problem.
- If not, then continue.
On the top bar, navigate to the 'Troubleshooting Mode', hover over it, and select 'Use Your Current Theme'. After that, try to reproduce the issue.
- If you have the issue, the theme is conflicting with WordPress
- If not, then the theme is not causing issues with WordPress. Continue to the next step
Navigate to the "Troubleshooting Mode" in the top bar again, but this time hover over the plugins section. Click on any one of the plugins to enable it. Then try reproducing the issue.
- If you have the issue, then the plugin you just activated is conflicting with the MyThemeShop theme
- If not, then this plugin is not causing issues with the MyThemeShop theme
Repeat step no 3 by enabling one plugin at a time and checking if the problem exists. When the problem happens, the plugin you last activated is causing the issue.
To confirm that our theme is causing the issue, you should also try to reproduce the issue even when the theme is disabled.
To do that, navigate to the 'Troubleshooting Mode' in the top bar and select the option 'Use a default theme'. This will disable our theme and revert to the default WordPress theme. Now try to reproduce the issue.
- If the issue does not exist, it's confirmed that our theme was causing the conflict.
- If the issue still exists, then it's not an issue with the theme, but more likely a plugin conflict.
To confirm which plugins are causing the issue, enter the troubleshooting mode again by following the steps above.
- Do not enable the MyThemeShop theme, let the troubleshooter use the default theme.
Enable any one plugin and try to reproduce the issue.
- If you have the issue, then you have identified the plugin which is causing the issue.
- If there is no issue, enable any other plugin and check again.
Repeat the steps above until you find the plugin that is causing the issue, then contact the plugin developer to have the issue resolved, in MyThemeShop's case, reply here.
Once you complete the above steps and you are sure that the issue's with our product, please let us know by reporting a bug and we will release an update if needed:
Looking forward to helping you. Thank you.