Mili

Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial: https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/ If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support: Premium Support For Just $9/year Once purchased, please open a new support ticket by following this tutorial: https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/ We handle all our theme/plugin related help through our support ticket system. One of our moderators will definitely help you. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too. Looking forward to helping you.

Hello, Thank you for contacting MyThemeShop today. Please share your login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.

Hi, We have not received your login access yet. Try posting it again in the sensitive data field please. Looking forward to help you.

Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in the future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with the plugin and the support? This will help us serve you, our members, better. We appreciate your time and patience. https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post Thank you in anticipation.

Hello Faycel, We thank you for your kind words and we are very happy to know that you are satisfied with our services.

Hello, Thank you for contacting MyThemeShop today. The screenshot you shared does not work. Try sending a new link please. Also don't forget to include a link where the problem appears. Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop today. Please share your login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop and we apologize for any issues that you are having with our products. To help you faster, we would like you to perform a quick conflict check on your website using the instructions below. You can follow these instructions on your live website as well, as running this conflict check does not affect your website visitors. Here are the steps for you to follow. Log into your WordPress Administrator, and navigate to the dashboard Navigate to 'Plugins', and go to 'add new' On the next page, enter 'Health Check' in the search bar and wait for the screen to refresh The official Health Check plugin by WordPress.org should be visible as the first result. Please install and activate the plugin You will reach the plugin page automatically, and a notice will appear. Click 'I understand' to continue On the WordPress Menu on the left, hover over the dashboard. You will notice a new 'Health Check' option, click on it On the page that appears, there will be several tabs. Please navigate to the 'Troubleshooting' tab Press the 'Enable Troubleshooting Mode' to start the troubleshooter Once you complete these steps, you are in troubleshooting mode. All the plugins on your website have been disabled only for you. Your theme has also been disabled, but only for you. To diagnose the root-cause of your problem, you would enable each plugin one by one until an issue is found. The last plugin that causes the issue will probably the cause of the conflict. Here are the steps in more detail. With all plugins and the theme disabled, try reproducing the issue. If you still have the issue, your WordPress setup is the root of the problem. If not, then continue. On the top bar, navigate to the 'Troubleshooting Mode', hover over it, and enable the MyThemeShop plugin in question. After that, try to reproduce the issue. If you have the issue, the plugin is conflicting with WordPress If not, then the plugin is not causing issues with WordPress. Continue to the next step Navigate to the "Troubleshooting Mode" in the top bar again, and enable any other plugin. Then try reproducing the issue. If you have the issue, then the plugin you just activated is conflicting with the MyThemeShop Plugin If not, then this plugin is not causing issues with the MyThemeShop plugin Repeat step no 3 by enabling one plugin at a time and checking if the problem exists. When the problem happens, the plugin you last activated is causing the issue. If the issue is still not resolved, then it might be an issue with the theme you are using. Here is how you confirm if your theme and the MyThemeShop plugin are conflicting with each other. Enter troubleshooting mode again using the instructions above. Using the Troubleshooting mode, activate your regular theme by selecting the 'Use your current theme option'. Activate the MTS plugin you want to check and try to reproduce the issue. If the issue appears, your theme conflicts with the MTS plugin. If not, then the issue is with another plugin. You can continue enabling other plugins to pinpoint the plugin and contact their support for a resolution. Once you complete the above steps, please let us know. Looking forward to helping you. Thank you.

Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation.

Hello, That can be done but as a custom solution not available for unpaid free users. Please opt for our support plan, which costs just $9/year and gives you access to our premium support: Premium Support For Just $9/year Once purchased, please open a new support ticket by following this tutorial: https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/ We handle all our theme/plugin related help through our support ticket system. One of our moderators will definitely help you. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too.

Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. The error 500 is the most generic error a server can show, it can mean multiple issues. The most common is memory but you have already tried increasing that. I would try to increase it even further but first try contacting your hosting provider. Once you get the error 500 again, please contact your hosting provider and ask them to look into the server's error log files. Then send us the error if they are not able to fix it. Once we know what the error is we can take further steps to solve the issue. Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop today. We have consulted with our lead developers about your question and at this time it is not possible to set a different timer on each question. We apologize for the inconvenience. Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop today. Such function would require you to change the user roles. To do that you would need one of the plugins: https://wpdean.com/wordpress-plugins-to-extend-user-roles-capabilities/ We have not tested any of the plugins therefore we are not sure if they work but editing user roles would be the right way to do it. Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop today. That type of configuration would not depend on the theme but on the WooCommerce confiuration. Here are some resources that can help you achieve that: https://businessbloomer.com/woocommerce-add-stock-quantity-on-shop-page/ There may even be a plugin: https://wordpress.org/plugins/woo-show-stock/ We have not tested that plugin but it may help you achieve that. Looking forward to helping you. Thank you.

Hello, If you click here, you will see a video. That video should show you how the WP My Translate plugin works. Does that help? Thanks,

Hi, Sure, let us know. Looking forward to help you.

Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation.

Hello, Thank you for contacting MyThemeShop today. Please share your login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop today. You won't need to disable anything in Rank Math for your social media Open Graph tags. Those are the tags that help share your content on social media. If your content is currently sharing on social media, you don't have to modify anything. Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop today. Please share your login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop today. Can you tell us which features from Yoast you imported that are not showing on Rank Math? Looking forward to helping you. Thank you.

Hello, Thank you for taking the time to write us and for being such a loyal customer, we really appreciate you being part of our community. Thank you !

Hello, Thank you for contacting MyThemeShop today. Sure, we can help you add a banner below the header. We can also help you add the date that says "Last updated on" below the post title. Once you purchase the theme our support team can help you with that. For the popular posts, that's just a plugin called WP Tab that you can add to your sidebar. Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop today. When you get a 404 error please ask your hosting provider to look into the server logs. They will be able to tell you what is causing the 404 error and fix the issue for you. If the link points to .exe it should work. Looking forward to helping you. Thank you.

Hello Marcus, Thank you for leaving us a testimonial. We are glad that you are satisfied with our services. Don't hesitate if you need help with anything else.