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Montgomerie

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Everything posted by Montgomerie

  1. Hello, Can you please try in some other browser as that is not happening for me? It could be a browser's cache. Looking forward to helping you. Thank you.
  2. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Can you please try the steps mentioned in this article and see if that helps: https://mythemeshop.com/kb/wordpress-seo-plugin-rank-math/fix-sitemap-issues/#404-error For the login details, we ask to expedite the process of helping. If you are uncomfortable in sharing them, we are fine. Please stay advised, it might take longer to solve the issues that way but we will definitely help. Looking forward to helping you.
  3. Hello, You can definitely change that date to 60 days. Then the plugin will show the data from the past 60 days. Hope that helps. If you have any further question(s), please let us know. Thank you.
  4. Hello, Unless we know the actual URL you are trying to share, it is time-consuming to debug it. Assuming you are testing the homepage. Please add the default social sharing image here: wp-admin/admin.php?page=rank-math-options-titles and then check the homepage using the following tool: https://developers.facebook.com/tools/debug/sharing/ If that doesn't help, please update the sensitive area by adding the URL of the post which you are trying to share. Also, please add a screenshot of the Social Tab's sharing. Looking forward to helping you. Thank you.
  5. Hello, Thank you for providing the details. It seems like a cache issue overall. This is what I did: 1. I installed Rank Math back and configured it through the Setup Wizard and imported over all the settings 2. Deactivated the conflicting plugins, Yoast & Schema 3. Then I cleared the cache of WP Fastest Cache plugin 4. Tried installing a new plugin and nothing was redirecting 5. Then I edited one of the pages (wp-admin/post.php?post=2058&action=edit) and it saved correctly. I have kept the changes as such for you to review. Please let us know how can we help you further here.
  6. Hello, Apologies for a delayed response. We will be coming back to this tomorrow and will see how it could be fixed on your website. Meanwhile, you can activate the Redirection plugin back if needed. Looking forward to helping you. Thank you.
  7. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Can you please let us help you with the issue? If so, can you please add your website's WordPress login details in the sensitive area? If you do not want to stick around, please add the following function to your theme's functions.php file: add_filter( 'rank_math_clear_data_on_uninstall', '__return_true' ); and then uninstall the plugin. Please stay advised that this action is irreversible and you will not be able to recover to the data of Rank Math unless you have a backup with you. Looking forward to helping you.
  8. Hello, Thank you for contacting MyThemeShop today. I activated Rank Math's sitemap again and it is showing the posts just fine. Please stay advised that the plugin uses a strong caching system when displaying the sitemap to the users: /post-sitemap4.xml However, the plugin generates and pings the search engine instantly as soon as something gets updated or published. There is no delay with that. If you would like to see the change in the number of the URLs included a particular site, please hard refresh that page (CTRL + F5 or CMD + SHIFT + R) and you should notice latest articles showing up. You can rest assured that the new posts are pinged to the search engines and the sitemap's updated for them. Also, I have kept Rank Math's sitemap disabled. If we are missing something, can you please add further information about it in the sensitive area? Looking forward to helping you.
  9. Hello, Thank you for contacting MyThemeShop today. The cache limit is the number of days upto which we can extract the data from Google Search Console. It is a maximum of 90 days. Old data beyond 90 days become unavailable from the Search Console. Data rows are the number of rows created in the database where the Search Console's data is stored. Hope that helps. If you have any further question(s), please let us know.
  10. Hello, Thank you for contacting MyThemeShop today. Once the number of posts/sitemap reaches 1000, a new sitemap is automatically generated. Hope that helps. If you have any further question(s), please let us know.
  11. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Can you please confirm if you have entered the image in the following tab? If so, please use the following tool to fetch the information again: https://developers.facebook.com/tools/debug/sharing/ If that doesn't help, please share your WordPress login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.
  12. Hello, Google may not show your meta details always as you have entered. Google picks the best meta title and description based on your page content. If you will make your meta details close to the content then there are higher chances that you will see what you may have entered. Ultimately search engines will, as you have seen, make the final decision on what they show in their search results. Due to this being handled on Google's end, there is little you can do to force Google to display the preferred description. Hope that helps. If you have any further question(s), please let us know. Thank you.
  13. Hello, Thank you for contacting MyThemeShop today. Rank Math does not show trailing slashes at the end of the redirections. However, all the redirections are working just fine. Hope that helps. If you have any further question(s), please let us know.
  14. Hello, Thank you for contacting MyThemeShop today. If the 404s are generating because someone searched and did not find something on your website, it is best not to redirect them to a different page. Instead, you can make the 404 page more useful by showing popular products from your store. Also, set up Google Analytics to collect the searches made on your website and which are resulting in no result and try to add products to such queries. If it's something else, please let us know. Looking forward to helping you.
  15. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Please add the website/page's URL where you are seeing the error in the Sensitive Area so we can check further. Looking forward to helping you. Thank you.
  16. Hello, Thank you for contacting MyThemeShop today. We have a 30-day no questions asked money back guarantee. You don't like the theme, simply email us at support-team@mythemeshop.com and within 48 hours a complete refund is granted. Hope that helps. If you have any further question(s), please let us know.
  17. Hello, Thank you for contacting MyThemeShop today. Enabling that option won't generate any 404s but will add auto-redirects to those URLs. That option simply converts URLs like https://example.com/category/wordpress/ to https://example.com/wordpress/ Hope that helps. If you have any further question(s), please let us know.
  18. Hello, Sure. I can understand. A review would be very much appreciated. You can leave that here: https://link.mythemeshop.com/reviewrankmath Thank you again. Please let us know if you need any further assistance, we are here to help.
  19. Hello, Please stay advised that it is not always about the speed and the way it looks. It's how one's users' are used to see a website. Also changing the themes should be done only when there is a dire need. Otherwise, always try and improve upon the original design. That's what Amazon has always done and they are successful. It's all about Conversion Rate Optimization and I would recommend reading some online blogs on it if you are really interested. Please try and correlate if the drop came after the change in the design of your website and what got impacted first, pageviews or the traffic from the SERP. Hope that helps. Thank you.
  20. Hello, Really sorry to hear that. The plugin itself does not add anything less than what Yoast does. It could be a Google update or a change you might have made to the design? Also, are your pageviews hit or the traffic from the search engines? Looking forward to helping you. Thank you.
  21. Hello, We will be adding support for other languages down the line. Will keep everyone informed once we add new languages. Hope that helps. If you have any further question(s), please let us know. Thank you.
  22. Hello, Thank you for sending the details. Can you please add your FTP login details as well in the sensitive area as there seems some server misconfiguration which is stopping the API to execute properly. We need to debug that. Looking forward to helping you. Thank you.
  23. Hello, I tried logging in to your website but the login details are showing up as invalid. Can you please check those and let us know? Looking forward to helping you. Thank you.
  24. Hello, Thank you for contacting MyThemeShop today. You can use online tools for determining that. Here are a few to help: https://app.readable.io/text/ https://www.webpagefx.com/tools/read-able/ https://storytoolz.com/readability No, we support only English at this time. Hope that helps. If you have any further question(s), please let us know.
  25. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Can you please check via FTP if you have a robots.txt file placed in the root folder? Looking forward to helping you. Thank you. P.S. We have added the link to your robots.txt file in the sensitive area.
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