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Everything posted by Jitendraa
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Hello, Thank you for taking the time to share your experience with MyThemeShop, it means a lot to our team. We look forward in helping you again.
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[Content Locker Pro] Content locker is not unlocking
Jitendraa replied to tamiltrends's topic in Pre Sales Questions
Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. Can you please share a direct URL to a page for the same so that we can check that for the issue? Thank you. -
Hello, Thank you for the feedback. We try our level best to keep up with the support requests. If there is anything else, please don't hesitate to open a new topic in our support forums and we will try our best to help you. Thank you for using MyThemeShop.
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[WP Review Pro] Customizing heading level
Jitendraa replied to info1572's topic in Pre Sales Questions
Hello, Thank you for contacting MyThemeShop. Bu default, the Premium plugin does not have any such feature too. You need to edit the core files to cover your requirement. Thank you. -
[Schema] I can't use Paypal as Not allowed
Jitendraa replied to shahabuddin4203's topic in Pre Sales Questions
Hello, Thank you for contacting MyThemeShop. We can see your Stripe payment is enabled already. You can use that payment method to pay using your Credit/Debit cards. Hope that helps. Thank you. -
[WP Quiz Pro] How To Buy WP Quiz Pro?
Jitendraa replied to rudrabharti1's topic in Pre Sales Questions
Hello, Thank you for contacting MyThemeShop. You can get the plugin from here: https://mythemeshop.com/plugins/wordpress-quiz/ Hope that helps. Thank you. -
Hello, Thank you for contacting MyThemeShop. Your subscription will renew at just $19/year. Hope that helps. Thank you.
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Hello, We are adding a suggestion for the same to our team. They'll consider adding this feature in future. Thank you.
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Hello, Thank you for contacting MyThemeShop. Yes, in the Premium version, you can find a Currency Option where you can adjust the currency as per your requirement. Hope that helps. Thank you.
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Hello, We have fixed your account and you can use Stripe payment gateway to complete your purchase using your card. Hope that helps. Thank you.
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[Schema] I would like to change my Active Subscriptions
Jitendraa replied to mochilaobarato's topic in Pre Sales Questions
Hello, Thank you for contacting MyThemeShop. We have removed your registered domain. You can use the theme on a new domain without any issues. Thank you. -
[Schema] I would like to change my Active Subscriptions
Jitendraa replied to mochilaobarato's topic in Pre Sales Questions
Hello, Use this invoice instead: https://mythemeshop.com/checkout/order-pay/745986/?pay_for_order=true&key=wc_order_5Cta5RQQstg9z Thank you. -
[Schema] I would like to change my Active Subscriptions
Jitendraa replied to mochilaobarato's topic in Pre Sales Questions
Hello, You can use the below invoice to complete your purchase: https://mythemeshop.com/checkout/order-pay/745970/?pay_for_order=true&key=wc_order_B2l3RNOWAT7gG You also need to cancel the old subscription once you have subscribed to this. Hope that helps. Thank you. -
[Content Locker Pro] Not working in Firefox and Mobile
Jitendraa replied to spacerdisenos's topic in Pre Sales Questions
Hello, Yes, the team will fix that asap. Thank you. -
[Content Locker Pro] Not working in Firefox and Mobile
Jitendraa replied to spacerdisenos's topic in Pre Sales Questions
Hello, Thank you for contacting MyThemeShop. The plugin is working fine. But the social tokens are expired for the demo. Let me add a note to our Development team so that they can update it in the plugin. Hope that helps. Thank you. -
[Schema] I would like to change my Active Subscriptions
Jitendraa replied to mochilaobarato's topic in Pre Sales Questions
Hello, Thank you for contacting MyThemeShop. You need to pay $18.5 more to get the Unlimited site license. Please confirm that so that we'll generate a custom invoice for you. Thank you. -
Hello,Thank you for contacting MyThemeShop.Sorry to disappoint but that feature is unfortunately not available at this time.With that being said, there are existing feature requests, so I've added your vote to our internal suggestions lists. If your suggestions are something that we're able to introduce, we'll be sure to let you know.We're sorry we couldn't give you better news here.If you have any further question(s), please let us know. Thank you.
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[Purple] Purple Theme is not updated after one year
Jitendraa replied to scoopkeeda's topic in Pre Sales Questions
Hello Feel free to let us know if you need anything else. Thank you. -
[Purple] Purple Theme is not updated after one year
Jitendraa replied to scoopkeeda's topic in Pre Sales Questions
Hello, We'll add a note to our team about that too. Thank you. -
Hello, Thank you for contacting MyThemeShop. Yes, the theme is still supported. Every code there is updated and thus there is no update for that. If we find any bug or compatibility issue, we'll release an update to the theme. Thank you.
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Hello, Thank you for contacting MyThemeShop. Yes, we are planning to run an offer on membership during Black Friday. You can wait to grab the offer. Thank you.
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[Purple] Purple Theme is not updated after one year
Jitendraa replied to scoopkeeda's topic in Pre Sales Questions
Hello, Thank you for contacting MyThemeShop. We are adding a note to our Development team to update the theme in near future. Thank you. -
Hello, Glad to hear that. Feel free to let us know if you need anything else. Thank you.