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Mili

Support
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Everything posted by Mili

  1. Hello, Thank you for sharing your experience with MyThemeShop, we really appreciate that. We hope to serve you and your business again in the future and we are looking forward to help you.
  2. Hello, By default that option is not available on our themes. It would require a custom solution. What you can try is purchase the theme, then open a support ticket in our forums, and our support staff can help you adjust the theme so that it shows the full post on homepage. We recommend the theme Schema for that. Thanks,
  3. Hello, Thank you for contacting MyThemeShop today. Please contact our Accounts team here by email. They will reply to you regarding that issue. Looking forward to helping you. Thank you.
  4. Hi, You can refund the theme if it doesn't fit for your needs and get another theme. The space on either site will depend on the screen sizes your visitor is viewing the screen. The average screen size now is 1200px therefore most visitors will not see much space. The entire post will not be able to be visible on the homepage because just as you can see on the demo of SociallyViral, the only thing that will show on the homepage is the featured image the title and post meta info if you want the meta info. There are no themes for WordPress that show all of the content on the homepage of all of the posts, that would require a custom theme. Thanks,
  5. Hello, Thank you for contacting MyThemeShop today. Our theme SociallyViral can be set so that the homepage has no left and no right sidebars: https://mythemeshop.com/themes/sociallyviral/ I hope that it helps. Looking forward to helping you. Thank you.
  6. Hello, Thank you for contacting MyThemeShop today. Yes, you can remove the pictures if needed. Our support staff will show you how to do that once you purchase the theme. Looking forward to helping you. Thank you.
  7. Hello, Thank you for taking the time to leave us a testimonial, we really appreciate that. We are glad to know that you are satisfied with our services.
  8. Hello Kevin, Thank you for taking the time to write to us. We really appreciate that and we look forward in helping you again in the forums. Thank you for choosing MyThemeShop.
  9. Hello, Thank you for contacting MyThemeShop today. Are you referring to the titles of each post? The font size, the font family, the font type and the font color along with the line height all of those settings can be modified. You can take a screenshot and show us the issue if it is something you believe you are seeing as a bug. Looking forward to helping you. Thank you.
  10. Hello, Thank you for letting us know of your experience with our team. We really appreciate that and we look forward in helping you again.
  11. Hello, Thank you for contacting MyThemeShop today. Are you using the free or pro version of WP Real Estate plugin? Looking forward to helping you. Thank you.
  12. Hello Kata, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial: https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/ If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support: Premium Support For Just $9/year Once purchased, please open a new support ticket by following this tutorial: https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/ We handle all our theme/plugin related help through our support ticket system. One of our moderators will definitely help you. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too. Looking forward to helping you.
  13. Hello, Thank you for sharing your experience. We appreciate that and we hope to make additional themes in the future to satisfy your needs. Thank you for using MyThemeShop.
  14. Hello, If you continue to have problems, please open a new support ticket here: https://community.mythemeshop.com/forum/12-plugin-support/ It will help us avoid confusion. Looking forward to help you.
  15. Hello, Thank you for contacting MyThemeShop today. Please contact our Accounts team here: https://mythemeshop.com/contact-us They will be able to take a look at your account and check that request for you. Looking forward to helping you. Thank you.
  16. Hello, Please open a new support ticket here: https://community.mythemeshop.com/forum/12-plugin-support/ It will help us avoid confusion and allow us to get access to your WP. Looking forward to helping you. Thank you.
  17. Hello, Please open a new support ticket here: https://community.mythemeshop.com/forum/12-plugin-support/ Then in the new ticket include a link to where your images appear. It will help us troubleshoot your images. Thanks,
  18. Hello, Thank you for contacting MyThemeShop today. Which plugin are you referring to that has not had an update in 5 years? Looking forward to helping you. Thank you.
  19. Hello, Thank you for contacting MyThemeShop today. We have no history of your account purchasing the WP Review Pro plugin for us to be able to provide you with support. With which account have you purchased WP Review Pro? Looking forward to helping you. Thank you.
  20. Hello, Thank you for contacting MyThemeShop today. We have no history of your account purchasing the WP Quiz Pro plugin for us to be able to provide you with support. With which account have you purchased WP Quiz Pro? Looking forward to helping you. Thank you.
  21. Hello, Thank you for contacting MyThemeShop today. Yes, the colors can be changed, once you purchase the theme our support staff will let you know how to do that. You will be able to open a premium support ticket here: https://community.mythemeshop.com/forum/7-theme-support/ Looking forward to helping you. Thank you.
  22. Hello, Thank you for contacting MyThemeShop today. Please contact our Accounts team here, they will let you know of the most recent promotions. Looking forward to helping you. Thank you.
  23. Hello, Thank you for taking the time to write us a testimonial, we really appreciate that and are happy to know that you are satisfied. We are also proud to know that we have customers like you coming from different corners of the globe, thank you and hello to Vietnam.
  24. Hello, Thank you for contacting MyThemeShop today. The purchase is a one time purchase, if you wish to have support and updates after one year then a subscription is require to our services. For more details on our current promotions please contact our Sales team here. Looking forward to helping you. Thank you.
  25. Hello, Thank you for contacting MyThemeShop today. Yes, you can do that. Once you are done with the test site, send us a message and we will update the theme's licence for the new site. Looking forward to helping you. Thank you.
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