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Mili

Support
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Everything posted by Mili

  1. Hello, Thank you for taking the time to leave us a testimonial, we really appreciate that. We are also very happy to know that your company is satisfied with our services.
  2. Hi Angela, Thank you for taking the time to write us a testimonial, we appreciate that. We look forward helping you again.
  3. Hello, Thank you for reaching out to us about your experience with our services. We are happy to know that you are satisfied. Looking forward to help you again.
  4. Hello Heather, We are happy to know that you are satisfied with our services. We look forward in seeing you again in our forums.
  5. Hello, Thank you for taking the time to write us a testimonial, we are very happy to known that you are satisfied with our services.
  6. Hello, Thank you for contacting MyThemeShop today. We see no history of purchase on your account. With which email have you purchased our Builders theme? Looking forward to helping you. Thank you.
  7. Hello, Thank you for contacting MyThemeShop today. 1. The Pets team is fast just like our other new themes. 2. You can view how the Blog page looks: https://demo.mythemeshop.com/pets/blog/ 3. We do not have themes that are similar as Pets other than our latest themes. You can view our themes here: https://mythemeshop.com/themes/ Looking forward to helping you. Thank you.
  8. Hello, Thank you for contacting MyThemeShop today. For issue regarding payments please reach out to our Accounts team by email here: https://mythemeshop.com/contact-us/ Looking forward to helping you. Thank you.
  9. Hello Nicole, Thank you for writing us a testimonial. We are happy to know that you were satisfied with our services. Looking forward to helping you. Thank you.
  10. Hello, Thank you for contacting MyThemeShop today. We have many themes that are showing posts with a grid format. Perhaps this one may work for you: https://mythemeshop.com/themes/sociallyviral/ Looking forward to helping you. Thank you.
  11. Hello, Thank you for contacting MyThemeShop today. Elementor shouldn't be slowing your site by too much if you use decent size images and if you use a caching plugin. Looking forward to helping you. Thank you.
  12. Hello, I am using images with 500 X 300 px on the blog. Will it create problems or affect appearance of single post images on Reactor ? You will be able to regenerate your images using a regeneration plugin, the images will fit Reactor's sizes. I can see a second navigation menu on the footer of your theme demos. Is it a widget? That is an option in Appearance > Menus to have a menu set in the footer. What Reactor will do if an ad blocker is detected on a device? There are no scripts regarding that but perhaps you can use certain plugins. Can I use URL stortner with social media sharing buttons? (also Twitter account mention) URL shortners are not handled by themes. If you use URL shortner plugins it may work for you. Is $19 annual fee applicable on all licence types? Please contact our Accounts team here regarding licences. Can I buy Reactor for a single site and upgrade the licence later by paying difference in the amount? Please contact our Accounts team here regarding licences. Thanks,
  13. Hello, In that case you would need a custom solution, we won't be able to guarantee page speed if we hide your ad on one particular/page/post. Thanks,
  14. Hello, Thank you for contacting MyThemeShop today. Unfortunately the theme does not have that functionality, the pro and the free theme do not have that functionality. As much as we would love to help you achieve that it would require a custom solution. Please view what is covered in our support policy : https://community.mythemeshop.com/topic/19868-whats-included-in-the-support-and-what-isnt/ You can submit a customization request here, and our developers can let you know how much it would cost to implement that. Looking forward to helping you. Thank you.
  15. Hello, WP Review plugin adds the necessary markup for rich snippets. It may take some time before they show up in the search results, please allow a few days for Google to pick up the information. Google will not necessarily show the rating stars, though, they check a few things first and may choose not to show, for instance, they check the overall quality of the site, and if the review content is representative of the main content of the page or not. Here is a quote from one of the Google's help article: Link: https://developers.google.com/search/docs/guides/intro-structured-data#structured-data-guidelines Hope that helps. If you have any further question(s), please let us know. Thank you.
  16. Hello, Thank you for your kind words, we are really happy to know that you are satisfied with our services.
  17. Hi, The size of an image can be modified once uploaded to the quiz but it will require a CSS modification. Thanks,
  18. Hello Shawn, We really appreciate you taking the time to write us a testimonial, thank you. Our team is looking forward to see your business grow and we hope to be able to help you again. Thank you for choosing MyThemeShop.
  19. Hello, Thank you for contacting MyThemeShop today. Yes, it is possible to add a question without an image. We won't be able to troubleshoot those issues for you without a support licence. We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial: https://community.mythemeshop.com/tutorials/article/52-confirming-a-plugin-conflict/ If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support: Premium Support For Just $9/year Once purchased, please open a new support ticket by following this tutorial: https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/ We handle all our theme/plugin related help through our support ticket system. One of our moderators will definitely help you. You do not need to register separately for posting tickets, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the ticket system. Or, you can log in with your MyThemeShop username and password on the ticket system too. Looking forward to helping you. Thank you.
  20. Hello, Thank you for contacting MyThemeShop today. Yes, you can use the Ad-sense theme and add a slider into it. You can use a slider plugin. Once you purchase the theme open a support ticket and our support staff will tell you in which file to add your plugin's code for the slider. Does that help? Looking forward to helping you. Thank you.
  21. Hello, Thank you for contacting MyThemeShop today. We have no records of purchasing under your email. Please contact our Accounts team here and let them know you are not able to access the support forums for the theme you purchased. Looking forward to helping you. Thank you.
  22. Hello, Thank you for contacting MyThemeShop today. You can change the licence any time you need to. Simply use one licence for your development area, then once you publish your site let us know and we will change the licence to your new site. For user reviews, you can enable that within the plugin settings so that your users can leave reviews. Looking forward to helping you. Thank you.
  23. Hello, Thank you for taking the time to write us, our team really appreciates that. We look forward in helping you again.
  24. Hello Brian, We really appreciate that you have taken the time to leave us a testimonial. And we are grateful to have you among our community and loyal customers. Our support team is looking forward to help you again and we hope that we can help you grow your business. Good luck and thank you for choosing MyThemeShop.
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