birobelaflorin Posted October 24, 2018 Report Share Posted October 24, 2018 Hi, As I mentioned on Facebook, every day I have to authorize Rankmath on Google search console, I have noticed this issue about 2 weeks ago so I don't know if it was from day 1. Sorry, but I have been to busy to send you a notification. Thanks. Link to comment Share on other sites More sharing options...
Support Jitendraa Posted October 24, 2018 Support Report Share Posted October 24, 2018 Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. Can you please share your WP Login details in the Sensitive Area, so that we'll take a close look at the issue? Looking forward to your reply. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin. ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
birobelaflorin Posted October 24, 2018 Author Report Share Posted October 24, 2018 Hello,I have updated the sensitive data as requested. Can you please check further?Thank you. Link to comment Share on other sites More sharing options...
BenMTS Posted October 24, 2018 Report Share Posted October 24, 2018 Hello, It seems you were using an outdated version of the plugin. I have logged in to your site and installed the latest version, which should fix this issue. In newer versions of the plugin, including the one I installed now, updates will show up on your WordPress dashboard as soon as we release them, so you will get notified from now on and you will be able to update Rank Math with one click. Hope that helps. If there's any issue, please let us know. Thank you. Link to comment Share on other sites More sharing options...
birobelaflorin Posted October 26, 2018 Author Report Share Posted October 26, 2018 Hi, It seems that wasn't that the issue. Today it's disconnected again. Can you look again? Thanks. Link to comment Share on other sites More sharing options...
Support Montgomerie Posted October 27, 2018 Support Report Share Posted October 27, 2018 Hello, Sorry about that. Can you please add support-team@mythemeshop.com to the Search Console account so we can verify your website with our account and test it further? Looking forward to helping you. Thank you. 🏁Rank #1 on Google With our WordPress SEO Plugin ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
BenMTS Posted October 28, 2018 Report Share Posted October 28, 2018 Hello, After logging in to your site, I can see that a piece of code in the plugin related to the Search Console fails at one point with an error, but I could not find why it is happening. Could you please share your FTP access details in the Sensitive Data field, so we can try some changes in the plugin code? Thank you. Looking forward to helping you. Link to comment Share on other sites More sharing options...
birobelaflorin Posted October 28, 2018 Author Report Share Posted October 28, 2018 Hello, I have updated the sensitive data as requested. Can you please check further? Thank you. Hi, I added support-team@mythemeshop.com to search console. Link to comment Share on other sites More sharing options...
BenMTS Posted October 29, 2018 Report Share Posted October 29, 2018 Hello, I could not access your site through FTP with the provided credentials, it is giving me a timeout error. Is the FTP port number the default 21? Also please confirm that it is standard FTP, and not FTP with SSL or SFTP, and that there are no regional restrictions for the FTP connections. Thank you. Looking forward to helping you. Link to comment Share on other sites More sharing options...
birobelaflorin Posted October 31, 2018 Author Report Share Posted October 31, 2018 Hello,I have updated the sensitive data as requested. Can you please check further?Thank you. Link to comment Share on other sites More sharing options...
BenMTS Posted October 31, 2018 Report Share Posted October 31, 2018 Hello, Thank you, now I could access your site through FTP with the updated login details. I have made some changes in the plugin code so that it leaves some additional information in the error log when the error I mentioned occurs again. Now I would like to ask you to connect/authorize Search Console one more time in the Rank Math settings, and then please let us know when the issue happens again. We will take a look at the log and then hopefully we will be able to solve the issue. Thank you. Looking forward to your reply. Link to comment Share on other sites More sharing options...
birobelaflorin Posted November 2, 2018 Author Report Share Posted November 2, 2018 Hi, Yesterday I have reconnected Search console, today is disconnected. Thanks. Link to comment Share on other sites More sharing options...
BenMTS Posted November 2, 2018 Report Share Posted November 2, 2018 Hello, Thank you for the information. I have accessed your site through FTP and found the following error repeating in the error log: cURL error 6: getaddrinfo() thread failed to start This error is related to the server configuration. Please get in touch with your hosting provider to resolve this issue. Hope that helps. If you have any question, please feel free to ask. Thank you. Link to comment Share on other sites More sharing options...
birobelaflorin Posted November 7, 2018 Author Report Share Posted November 7, 2018 Hi, Can you verify the log again, when you have time because I wrote to my hosting provider, and they told me that they will answer when the problem is fixed but for now I don't have any answer? Thanks. P.S. If you can send me a file with the logs to send them to see what is the problem. Link to comment Share on other sites More sharing options...
Sam Posted November 7, 2018 Report Share Posted November 7, 2018 Hello, Looks like Cron job is failing, please ask hosting support to check why cron jobs are not running. Also can I know how much are you paying to this support? Thank you. Link to comment Share on other sites More sharing options...
birobelaflorin Posted November 12, 2018 Author Report Share Posted November 12, 2018 Hi, They have increased my limits of hosting, but search console is still deauthorized after 24 hours or less. The support is included in the price of hosting, and I am Paying 10 Euro. Thanks. Link to comment Share on other sites More sharing options...
Sam Posted November 12, 2018 Report Share Posted November 12, 2018 Hello, Can you please ask them to increase it further as the only error which shows up in error log is related to the cron jobs? Also, if you do not mind moving your site away, we would recommend using our recommended hosting. They will not only move your website for free but also uses the latest stack of such services including PHP 7.2 etc. If you are looking for a powerful hosting, then we would recommend Kinsta. and if you are looking for a dedicated server, then nothing can beat the performance of ServeBolt, they are the best in the industry. Apart from that, I have updated the sensitive data field with the link to the latest plugin files, you can download that, delete the older one and install the newer one. Please do not share the files with anyone else. Looking forward to helping you. Thank you. Link to comment Share on other sites More sharing options...
birobelaflorin Posted November 12, 2018 Author Report Share Posted November 12, 2018 Thanks, I will not mark as solved this thread so I can keep you updated with what is happening. Link to comment Share on other sites More sharing options...
Support Mili Posted November 13, 2018 Support Report Share Posted November 13, 2018 Hello, Sure, let us know. Thanks, 🏁Rank #1 on Google With our WordPress SEO Plugin. ⚡Score a 💯on PageSpeed and Dominate Search Rankings. ✏ Editing theme files? Please create a child theme to make your changes update-proof. Link to comment Share on other sites More sharing options...
BenMTS Posted November 13, 2018 Report Share Posted November 13, 2018 Hello, I can still see the error popping up in your log: Quote [13-Nov-2018 04:16:02 UTC] <h4>HTTP Request failed!cURL error 6: getaddrinfo() thread failed to start </h4> You can see it too, you just have to access your server through FTP and open the following file: /public_html/error_log If your hosting provider is unable or not willing to help with this issue, I too would recommend trying a different provider. Hope that helps. Link to comment Share on other sites More sharing options...
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