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Sam

Support
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About Sam

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  • Birthday 05/15/1990

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  1. Sam

    [Rank Math SEO Plugin] More than1 H1 Tag

    Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. There was a bug in the theme and it was not removing H1 tag from the logo if static page is set as the homepage, we have fixed the issue and released the update. Please update your theme. Hope this helps. Thank you.
  2. Sam

    [Blogging] cURL error 35: SSL connect error

    Hello @dep.comercial, I don't see any ticket from your account, could you please share the ticket link? If you are getting cURL error, that means hosting environment is using the old version of cURL, please ask your hosting support to upgrade the cURL version to the latest one. This will resolve the issue. Looking forward to helping you. Thank you.
  3. Sam

    [WP Real Estate] Can it be change to Spanish

    Hello, Thank you for contacting MyThemeShop today. Yes plugin is translation ready, you can easily translate any english text into the Spanish. If you have any other query, please let me know. Looking forward to helping you. Thank you.
  4. Hello, Thank you for the debugging and details, our developers will test the theme with Rank Math, we will see if it is possible to fix the issue. But I would also suggest contacting the theme developer as using the third party color pice is not a good idea as WordPress offers its powerful color picker. We will update this tickets after testing. Thank you.
  5. Hello, This seems like a conflict with some other plugin. First we have to determine which plugin is conflicting with Rank Math, from the above screenshot, it looks like one of the plugins or theme is adding custom color picker (as default color picker present in the WordPress core, looks different), could you please check which plugin or theme is adding this color picker? Once we find out the conflicting plugin/theme, it will be easy for us to reproduce the issue and release the fix. Looking forward to helping you. Thank you.
  6. Sam

    [WP Quiz Pro] One Quiz not working

    Hello, I just checked your website, and I can see a few JS errors in the browser console https://mythemeshop.d.pr/5CUk8a these errors are coming from different plugins like exit intend popup. I would suggest, please disable all other plugins and see if the quiz is working or not, if it is working, then you can enable those plugins one by one until you recreate the issue. Looking forward to helping you. Thank you.
  7. Hello Stephen, Sure no problem I can understand. Beta testing is almost complete and we are finalizing things, the new update will be released in the January, as of now we have not fixed the date. Thank you.
  8. Hello Stephen, We have an option where you can define the Ad to appear after each nth question. Regarding the page reload, unfortunately, that option is not present in the current version, but we are working on the new update which will have an option to reload the page after each nth question, please refer this image https://mythemeshop.d.pr/Tfu5bC In the new version, we have only one text area where you can enter the AdSense code, but I think that will be fine as that code will load after the page reload. If you want I can send you the beta version after you purchase the current version. Looking forward to helping you. Thank you.
  9. Hello Stephen, Please test this quiz: https://demo.mythemeshop.com/wp-quiz-pro/how-well-do-you-know-the-real-trial-of-oj-simpson/ You will see he Ad after the 3rd question in this demo, are you looking for this functionality? Looking forward to helping you. Thank you.
  10. Hello, Please open the theme options panel and disable these options: Theme Options >> General Settings >> Meta Info to Show (Disable date in this option) Theme Options >> Single Posts >> Meta Info to Show(Disable date in this option) Theme Options >> Single Posts >> Date in Comments (Select 'Off') These options will remove all the instances of dates from your website and after a couple of days, when Google crawls your website, the date should be removed from the search results. Please stay advised, it is up to Google to decide whether they honor the request of removing the dates or not as Google's bots can always check the last updated date from the Sitemaps. Hope this helps. Thank you.
  11. Hello Florence, Looks like your server is not allowing uploading of JSON file. Please ask your hosting support if there is any security in the place which is causing this issue. Looking forward to helping you. Thank you.
  12. Sam

    [Portfolio] Links available??

    Hello Mark, Thank you for contacting MyThemeShop today. Yes, it is possible to add the hyperlink in the excerpts which we show on the homepage. I have added one sample hyperlink here https://mythemeshop.d.pr/tHE0WR (Please check the first item from the demo). That hyperlink is linked to the single portfolio page where you can add more details about the politician. For creating each state we will need a customization work, and I think that can be done by replacing 'Tags' word with the 'State' https://mythemeshop.d.pr/oPc7go, and then we will create a homepage like a layout for each state. To take this customization request further, please use our contact form: https://mythemeshop.com/contact-us/ For the crowdfunding, you have to use the third party plugins like this one https://wordpress.org/plugins/wp-crowdfunding/ which will work with our themes. Looking forward to helping you. Thank you.
  13. Sam

    [WP Quiz Pro] export results

    Hello Eitan, Yes, that is possible using the custom CSS code, once you purchase the plugin, you can open a ticket for that and we will help you to add four/two answers in one row. Thank you.
  14. Sam

    [WP Quiz Pro] export results

    Hello,Thank you for contacting MyThemeShop.Sorry to disappoint but unfortunately feature 1 & 3 are not available at this time. We have an option to set limited time to answer each question.With that being said, we are working on the major update for this plugin, and these missing features will be added in that update.We're sorry we couldn't give you better news here.If you have any further question(s), please let us know. Thank you.
  15. Hello, Could you please share the link where we can get more information about these hooks? Thank you.
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