Sam

Support
  • Content count

    3,638
  • Joined

  • Last visited

Community Reputation

10,032 Excellent

About Sam

  • Rank
    WP Ninja
  • Birthday 05/15/1990

Profile Information

  • Gender
    Male
  1. Hello, I have added your suggestion in our internal ideas list, we will definitely consider it in the future updates. For now you can follow this simple tutorial to get image URL https://www.greengeeks.com/tutorials/article/where-to-find-the-url-of-an-image-in-wordpress/ Looking forward to helping you. Thank you.
  2. Hello, Thank you for contacting MyThemeShop today. Yes it is possible, but to insert an image in the description field but there is no condition to show x image for first answer and y image for second answer. Please use below HTML tag in the description to insert an image. <img src="IMAGEURL"> Unfortunately multiple choice option is not available. Hope this helps. Looking forward to helping you. Thank you. Hello
  3. Hello, We have fixed the issue in MagXP's video demo. It was related to logo and background image. Nothing to do with the theme. If you are also facing same the issue. Please remove Logo and Site Background Image from the options panel and set those images again. This will solve the issue. Hope this helps, if anything else, please let us know. Thank you.
  4. Hello, You paid $77 for the extended membership instead of $87 because you got $10 store credits from your previous purchase. We had to refund you $18 but we refunded you $19 because that's the extra amount you paid for the membership plan. Hope that clears any confusion. Thank you.
  5. Hello, Apologies for the confusion. I went ahead and refunded $19 back to your account since you got $10 store credits from your second purchased adjusted against extended membership plan. You should see the refunded amount in your PayPal account. Your account will now renew for just $19/month from next month onwards. Hope that helps. If you have any further question(s), please let us know. Thank you.
  6. [Lifestyle] Questions about theme

    Hello Gary, Actually the screenshot which I took is directly from the demo. It was just an illustration. After adding custom code it will crop just like it shows in the single post or related posts. Hope this helps. Thank you.
  7. [Lifestyle] Questions about theme

    Hello Gary, Thank you for contacting MyThemeShop today. About the image size for the featured area, yes we can provide you custom code to change the size, it will look something like this http://take.ms/yKdYP or else featured area will just crop the image as per current size. About the social icons, you can add any social media site and N number of items in that section, please refer this screenshot http://take.ms/u6KEn Yes Instagram widget is also available in all the demos. Hope this helps, Looking forward to helping you. Thank you.
  8. [GridBlog] SEO titles

    Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. I just checked our GridBlog theme's demo and it looks like we have only one H1 tag on the homepage (Logo) and in single post it is blog post title. Please share your website URL so that we can investigate it further. Looking forward to helping you. Thank you.
  9. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Could you please attach the images again? I can't find any attached image in the thread. Did you take the full site backup or only backup of the database? If the site is hacked and you have full site backup including 'wp-content' folder, then first step I would recommend is to contact the hosting support and let them know about the hacking. They will investigate and will take few preliminary steps, after that you should clean install wordpress and activate the 'WP Backup Pro', from there you can restore the old backup. Please also note that, once the site is up again, it might be hackable due to vulnerability present in the plugin or theme files which hacker used to hack you site previously. So make sure to inactive all outdated plugins & themes. Also please install the plugin 'Sucuri Security' immediately (https://wordpress.org/plugins/sucuri-scanner/) PS: Please also check the hack repair service by Sucuri https://sucuri.net/ Looking forward to helping you. Thank you.
  10. [Nominal] Nominal

    Hello Mark, Please check our HowTo and MyBlog themes, both these themes have two column layouts plus few extra layouts. These themes can also show articles from particular category on the homepage. https://demo.mythemeshop.com/s/?theme=HowTo https://demo.mythemeshop.com/s/?theme=MyBlog Hope this helps, thank you.
  11. [Salvation] Podcast type themes

    Hello, We are using WordPress' default shortcode to show audio player in the article, that means you can show it anywhere in the post, please refer this screenshot http://take.ms/J826O Hope this helps. If anything else, please let us know. Thank you.
  12. Hello RL, Thank you for contacting MyThemeShop. Unfortunately our plugin doesn't support collecting answers to each of the questions separately. I have forwarded this suggestion to our developer team but unfortunately I can't guarantee how soon we can implement this feature in the plugin. Hope this helps, If anything else, please let us know. Thank you.
  13. Hello Gagan, Thank you for contacting MyThemeShop. Unfortunately NewsPaper don't have infinite scrolling on single posts and it is not easy to add that feature without extensive customization. About MyBlog, yes once you purchase the theme, you can open a ticket in our support forums. Our support staff will help you to remove the box borders to make it look like full width layout. Hope this helps, if anything else, please let us know. Thank you.
  14. Hello Andy, Please create new topic along with your site login details in Sensitive Data field, Our developers will check it. Hope this helps, thank you.
  15. [WP Quiz] Viewing A New Quiz

    Hello Andy, Thank you for contacting MyThemeShop today and sorry for any inconvenience that might have been caused due to that. Please create new single post and use the shortcode generated in that quiz, please refer this screenshot http://take.ms/B25Ff Hope this helps. Thank you.