Sam

Support
  • Content count

    3,604
  • Joined

  • Last visited

Community Reputation

10,032 Excellent

About Sam

  • Rank
    WP Ninja
  • Birthday 05/15/1990

Profile Information

  • Gender
    Male
  1. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Could you please attach the images again? I can't find any attached image in the thread. Did you take the full site backup or only backup of the database? If the site is hacked and you have full site backup including 'wp-content' folder, then first step I would recommend is to contact the hosting support and let them know about the hacking. They will investigate and will take few preliminary steps, after that you should clean install wordpress and activate the 'WP Backup Pro', from there you can restore the old backup. Please also note that, once the site is up again, it might be hackable due to vulnerability present in the plugin or theme files which hacker used to hack you site previously. So make sure to inactive all outdated plugins & themes. Also please install the plugin 'Sucuri Security' immediately (https://wordpress.org/plugins/sucuri-scanner/) PS: Please also check the hack repair service by Sucuri https://sucuri.net/ Looking forward to helping you. Thank you.
  2. Hello Mark, Please check our HowTo and MyBlog themes, both these themes have two column layouts plus few extra layouts. These themes can also show articles from particular category on the homepage. https://demo.mythemeshop.com/s/?theme=HowTo https://demo.mythemeshop.com/s/?theme=MyBlog Hope this helps, thank you.
  3. Hello, We are using WordPress' default shortcode to show audio player in the article, that means you can show it anywhere in the post, please refer this screenshot http://take.ms/J826O Hope this helps. If anything else, please let us know. Thank you.
  4. Hello RL, Thank you for contacting MyThemeShop. Unfortunately our plugin doesn't support collecting answers to each of the questions separately. I have forwarded this suggestion to our developer team but unfortunately I can't guarantee how soon we can implement this feature in the plugin. Hope this helps, If anything else, please let us know. Thank you.
  5. Hello Gagan, Thank you for contacting MyThemeShop. Unfortunately NewsPaper don't have infinite scrolling on single posts and it is not easy to add that feature without extensive customization. About MyBlog, yes once you purchase the theme, you can open a ticket in our support forums. Our support staff will help you to remove the box borders to make it look like full width layout. Hope this helps, if anything else, please let us know. Thank you.
  6. Hello Andy, Please create new topic along with your site login details in Sensitive Data field, Our developers will check it. Hope this helps, thank you.
  7. Hello Andy, Thank you for contacting MyThemeShop today and sorry for any inconvenience that might have been caused due to that. Please create new single post and use the shortcode generated in that quiz, please refer this screenshot http://take.ms/B25Ff Hope this helps. Thank you.
  8. Hello Raf, Thank you for contacting MyThemeShop today. Please refer the below video tutorial to add domain name in your App https://youtu.be/TL7rHKCGUCI?t=2m3s Hope this helps, If anything else, please let us know. Thank you.
  9. Hello, Thank you for your message. I'm really glad to hear that. Welcome to MyThemeShop family. Please let us know if you need any assistance. We're here to help.
  10. Hi, This type of layout is not included in the theme, but it can be easily achieved using child theme and Custom CSS. Once you purchase the theme, please open new ticket in premium section, we will provide you Custom CSS along with instructions. Hope this helps, Thank you.
  11. Hi, site is loading fine for me, to fix the featured image issue on mobile screens, please add below code in Theme Options Panel >> Styling >> Custom CSS This code will also fix the header search form issues. @media screen and (max-width: 480px) { #header h1, #header h2 { width: 100%; text-align: center; } #header h1 a, #header h2 a {background-position: center;} #header #searchform { width: 100%; margin: 0; box-sizing: border-box; float: none; display: inline-block; } #searchform fieldset { width: 100%; } .main-header #s { width: 100%; box-sizing: border-box; } #searchform input[type="submit"] { display: none; } .frontImgBox, #featured-thumbnail,.featured-thumbnail { width: 100%; max-width: 100%; margin-bottom: 10px; } } Hope this helps, If anything else, please let us know. Thank you.
  12. Hello Vladimir, We have fixed the issue and released the new update (v2.0.2) If anything else, please let us know. Thank you.
  13. Hi Jacob, Does that page have only trackbacks and not any comment? Our themes don't count trackbacks in total comment count. That is the reason you must be seeing 'No Response' text. If that is the case, Please remove below code from functions.php file /*-----------------------------------------------------------------------------------*/ /* Removes Trackbacks from the comment count /*-----------------------------------------------------------------------------------*/ add_filter( 'get_comments_number', 'mts_comment_count', 0 ); function mts_comment_count( $count ) { if ( ! is_admin() ) { global $id; $comments = get_comments( 'status=approve&post_id=' . $id ); $comments_separated = separate_comments( $comments ); $comments_by_type = &$comments_separated; return count( $comments_by_type['comment'] ); } else { return $count; } } Hope this helps, thanks.
  14. Hi, There was a bug in our MyThemeShop Connect plugin which was showing false 'up to date' notification. We have released an update, please update the plugin. After updating the plugin, you can update themes from WP Dashboard without any issue. Hope this helps. Thank you.
  15. Hello Chris, Sure please. You may also want to keep any eye on our promotional emails sent along with any new release, where we offer our themes/plugins for dirt cheap price for a very limited time only to our customers. Thank you.