Sam

Support
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About Sam

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    WP Ninja
  • Birthday 05/15/1990

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  1. Hello Alan, Thank you for the details, I found the issue, it is related to the function present in the theme Widget which you are you using on the homepage. /public_html/wp-content/themes/newsmag-pro/inc/libraries/widgets/widget-newsmag-posts-list-vertical/layouts/posts_list_vertical.php line number #74, I have commented out that code and site is loading fine. Hope this helps, if anything else, please let us know. Thank you.
  2. Hello Alan, Default cPanel URL is not working, please share the working cPanel URL. Thank you.
  3. Hello, Sorry for not following up quickly and any inconvenience that might have been caused due to that. Could you please share the cPanel login details in the Sensitive data field? One of our developers will check the settings. Looking forward to helping you. Thank you.
  4. Hello, Could you please check with your webhost if they are blocking outgoing cURL connections? Also maybe ask them to increase the timeout for connections? Thank you.
  5. Hello, Thank you for contacting MyThemeShop today. Please add your authorization code in this field http://take.ms/6Jded Make sure you are authorizing the same email ID which you are using for the Google Search Console Account. Looking forward to helping you. Thank you.
  6. Hello, We have fixed the issue in MagXP's video demo. It was related to logo and background image. Nothing to do with the theme. If you are also facing same the issue. Please remove Logo and Site Background Image from the options panel and set those images again. This will solve the issue. Hope this helps, if anything else, please let us know. Thank you.
  7. Hello, You paid $77 for the extended membership instead of $87 because you got $10 store credits from your previous purchase. We had to refund you $18 but we refunded you $19 because that's the extra amount you paid for the membership plan. Hope that clears any confusion. Thank you.
  8. Hello, Apologies for the confusion. I went ahead and refunded $19 back to your account since you got $10 store credits from your second purchased adjusted against extended membership plan. You should see the refunded amount in your PayPal account. Your account will now renew for just $19/month from next month onwards. Hope that helps. If you have any further question(s), please let us know. Thank you.
  9. [Lifestyle] Questions about theme

    Hello Gary, Actually the screenshot which I took is directly from the demo. It was just an illustration. After adding custom code it will crop just like it shows in the single post or related posts. Hope this helps. Thank you.
  10. [Lifestyle] Questions about theme

    Hello Gary, Thank you for contacting MyThemeShop today. About the image size for the featured area, yes we can provide you custom code to change the size, it will look something like this http://take.ms/yKdYP or else featured area will just crop the image as per current size. About the social icons, you can add any social media site and N number of items in that section, please refer this screenshot http://take.ms/u6KEn Yes Instagram widget is also available in all the demos. Hope this helps, Looking forward to helping you. Thank you.
  11. [Nominal] Nominal

    Hello Mark, Please check our HowTo and MyBlog themes, both these themes have two column layouts plus few extra layouts. These themes can also show articles from particular category on the homepage. https://demo.mythemeshop.com/s/?theme=HowTo https://demo.mythemeshop.com/s/?theme=MyBlog Hope this helps, thank you.
  12. [Salvation] Podcast type themes

    Hello, We are using WordPress' default shortcode to show audio player in the article, that means you can show it anywhere in the post, please refer this screenshot http://take.ms/J826O Hope this helps. If anything else, please let us know. Thank you.
  13. Hello RL, Thank you for contacting MyThemeShop. Unfortunately our plugin doesn't support collecting answers to each of the questions separately. I have forwarded this suggestion to our developer team but unfortunately I can't guarantee how soon we can implement this feature in the plugin. Hope this helps, If anything else, please let us know. Thank you.
  14. Hello Gagan, Thank you for contacting MyThemeShop. Unfortunately NewsPaper don't have infinite scrolling on single posts and it is not easy to add that feature without extensive customization. About MyBlog, yes once you purchase the theme, you can open a ticket in our support forums. Our support staff will help you to remove the box borders to make it look like full width layout. Hope this helps, if anything else, please let us know. Thank you.
  15. More Support!

    Hello, Thank you for your message. I'm really glad to hear that. Welcome to MyThemeShop family. Please let us know if you need any assistance. We're here to help.