Pratik.d

Hello, Thank you for contacting MyThemeShop today. Please share your login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. This error is from the theme, please contact theme author they could help you better with this. Also, I don't see any error on your site. Can you please share a link of the page where you are getting an error? Looking forward to helping you. Thank you.

Hello, I see you are using Gutenberg editor, sadly Primary Category selection option is not yet available in Gutenberg. Our development team is working on adding that option and you will see it soon in the future updates of the plugin. For now, please install Classic Editor plugin on your site. Hope that helps. Please let us know if there is anything else. Thank you.

Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Can you give us some more details about the issue? Link Suggestions option in Post Settings is not working on your site? Looking forward to helping you. Thank you.

Hello, Please share your login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.

Hello, The plugin was not set up properly on your site, to fix it I logged into your site and reactivated the plugin. That seems to have fixed the array_key_exists warning. Just to avoid confusion, please create a new issue for this as it is related to the theme. Our support team will assist you further with this issue there. Hope that helps. Please let us know if there is anything else. Thank you.

Hello, I don't see any issue with the Google Plus sharing, this is what I see when I share your homepage on Google Plus which looks ok to me: Is it not right or is it not working on the other pages of your site? If so, please give us a link to the page where the wrong information is shared on Google Plus. Looking forward to helping you. Thank you.

Hello, Rank Math too has an option to set Primary Category: Isn't it working for you? Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. We are testing this issue locally. We seek your patience with this matter and would request you to please check it with the upcoming update. In the meantime, if you need any other assistance, please let us know. We are here to help. Thank you.

Hello, Thank you for your valuable suggestion. It means a lot to us. We will see what we can do with that. If there is anything else, please let us know. Thank you.

Hello, Thank you for contacting MyThemeShop today. We are using the php_uname function to get the information of the operating system PHP is running on to check for any conflicts. This is warning is usually added by plugins like Debug Bar & Query Monitor. You can ignore that warning but you should probably contact your host to see why they are disabling that function. Hope that helps. If there is anything else, please let us know. Thank you.

Hello, Thank you for contacting MyThemeShop today. Please add your site URL in the Sensitive Data Section, so we can take a look at the page source to see what metadata is set. Looking forward to helping you. Thank you.

Hello, I am not able to recreate this issue on my setup. Please see this screencast: http://i.mythemeshop.com/rtUxoY Also, I don't see any issue even in the video you shared above. Can you please let us know what exactly the issue is and how to reproduce it? Looking forward to helping you. Thank you.

Hello, Glad you got this working. I've forwarded this thread to our development team, they will further debug this, and most probably we'll change the custom class name to rm-custom so it would not conflict with any other plugins. That code adds color picker on a custom class. I don't see any use of that code in post/pages, so commenting it should not create any problem. Hope that helps. If there is anything else, please let us know. Thank you.

Hello, You are using [woocommerce_de_check] shortcode in Meta description which is causing a problem. Please use some text for meta description. I checked on your staging site with custom text and the orders were being sent to the payment gateway. Please see the screencasts in the Sensitive Data Section. Hope that helps. If there is anything else, please let us know. Thank you.

Hello, Can you please give us admin access to your site? I checked with the Ultra Seven theme on my site, commenting the js code worked for me. Please see this screencasts: http://i.mythemeshop.com/jy4xz8 Looking forward to helping you. Thank you.

Hello, Sadly, WP Review plugin doesn't have an option to import reviews from Schema Pro, you'll have to manually add the reviews again. Please let us know if you need any further assistance. Thank you.

Hello, The below code in theme's /ultra-seven/inc/repeater-controller/repeater-script.js file is causing the problem: $(".custom").spectrum({ showAlpha: true, showInput: true, allowEmpty: true, preferredFormat: "rgb", }); The color picker is intialized on custom class and since we are too using custom class in metabox the color picker gets initalized. Please comment that code or add it only on the pages you want to use color picker and prefix the class with some unique theme class, that will fix the issue. Hope that helps. Thank you.

Hello, I wanted to take a look at the issue but it looks like the access details you added in the Sensitive Data Section doesn't has enough capability to change Woocommerce or Rank Math Settings. I activated Rank Math plugin on staging site, but none of its option appeared in menu. Also when I tried to place order, I got an error Payment method is not available. Can you please give us admin access to the staging site so we can try change Settings? Looking forward to helping you. Thank you.

Hello, After running a conflict check on your site through the Health Check plugin, I found Oxygen 2.2 Alpha 1 plugin is causing this problem. This plugin is in beta mode and it is not ready for the use on live site. Maybe plugin is not resetting the wp_postdata after using the WP_Query. Please contact plugin author, they could help you better with this issue. Hope that helps. If there is anything else, please let us know. Thank you.

Hello, Thank you for contacting MyThemeShop today. Can you please give us some more details about the issue. I checked /accomodation page on your site and the title looks ok to me. Is it not what you added in Title field in Rank Math meta box: If that's the case then please share your login details and link of the page in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Recently we had changed some functionality related to the notices to make it faster, that could be the reason why this notice was showing on your site even when no other SEO plugins were active. An update will be released today which should fix this issue. For now, to fix it on your site I logged into your site, and I removed the notification value from options table. Hope that helps. Please let us know if there is anything else. Thank you.

Hello, There was an error in Monsterinsights Ads which was preventing the Import process to run correctly. Please check the Sensitive Data Section for the error information. I deactivated that plugin; then I imported all the data from Yoast from Rank Math's Import/Export Settings, and after importing the data I activated Monsterinsights plugin again. I now see the keywords and other data in Posts and Course. Can you please confirm? Hope that helps. Thank you.

Hello, I logged into your site and I enabled the Include in Sitemap in Media Settings: The images now appear in your sitemap. Hope that helps. Thank you.

Hello, In your theme, a static title is used whereas Rank Math ( or as a matter of fact any plugin which modifies title ) needs wp_title() function to change the title. To fix it, I logged into your site and changed below code in the header.php file: Replaced: <title><?php bloginfo('name'); ?> | <?php is_front_page() ? bloginfo('description') : wp_title(''); ?></title> with <title><?php wp_title(); ?></title> Now your site is showing correct title on frontend. Hope that helps. Thank you.