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Pratik.d

Support
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Everything posted by Pratik.d

  1. Hello, The portfolio page is working fine on your site ( added screencast in the Sensitive Data Section ), please clear your browser's cache and check again. Thank you.
  2. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Are you using Divi's Image module to add images? Divi theme creates a shortcode for the image when you add it from the Image module which unfortunately is not supported by Rank Math yet. Our Development Team is working on extending the Content Analysis API, and once it is ready all the modules will be included in the Content Analysis. Please stay advised that the plugin will work 100% and will generate proper tags for the search engines, just the content analysis
  3. Hello, I was able to reproduce this issue on my setup. The problem is the links on the portfolio page is using placeholder URLs like {{ link_url }}, which is breaking the Rank Math code that adds nofollow, target _blank to external URL's. I've forwarded this issue to our Development team and they will add a condition to validate URL before adding nofollow, target attributes to external links. For now, to fix it on your site, I added below filter code in your theme's functions.php file: add_action( 'rank_math/head', function() { if ( is_page( 'portfolio' ) ) { global $wp_filter
  4. Hello, I don't see any data in the Sensitive Data Section. Do you still need our help with anything else? Looking forward to helping you. Thank you.
  5. Hello, Please check the reply to your other ticket. Thank you.
  6. Hello, The SEO Analysis is working fine on your site and you have already linked your website with the MTS account. Do you still need our help Looking forward to helping you. Thank you.
  7. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Please share your login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.
  8. Hello, To crawl only a few pages on your site, please make the below changes in your Settings: 1) In Dashboard >> Rank Math >> Titles & Meta >> Pages >> Page Robots Meta >> Select No index 2) In Dashboard >> Rank math >> Sitemap Settings >> Pages >> Enable Include in Sitemap 3) Edit the Page you want to index and in Rank Math Metabox >> Advanced >> Robots Meta, check No Archive option and update the post. After making these changes, you'll see 1 more sitemap ( page_sitemap.xml ) in sitemap_index.xml.
  9. Hello, Google only crawls the URL defined on the frontend which is showing correctly on your site. Although I see the issue in the Edit Post screen, it only happens when the Classic Editor plugin is active. I've forwarded this issue to our Development team they will further debug this issue on their setup. I'll let you know once I get a reply from our development team. For now, you can continue using the plugin as your site is showing correct data on the frontend. In the meantime, if you need any other assistance, please let us know. We are here to help. Thank you.
  10. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Please share your login details and links of the pages where Redirection is not working in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.
  11. Hello, You can ignore this test, or if you want I can give you a filter code to add in your theme functions.php file to remove this test and assign its score to a different test. The URL of the posts you added in the Sensitive Data Section looks ok to me. And also title seems to be working fine. Can you please see the screenshots I added in the Sensitive Data Section. Please let me know if I am missing something. Looking forward to helping you. Thank you.
  12. Hello, I don't see any issue with the post and category sitemap on your site /category-sitemap.xml, /post-sitemap.xml. Do you want to index some pages on your site? If so, please enable the Page Sitemap in Dashboard >> Rank Math >> Sitemap Settings >> Pages. Hope that helps. Thank you.
  13. Hello, Please remove IP restriction for IP: 106.210.223.149 Thank you.
  14. Hello, Please see the screenshots, Rank Math is correctly adding gif image in og:image tag but Facebook is not able to read and download it. Please try adding your FB app id in Dashboard >> Rank Math >> Titles & Meta >> Social Meta >> Facebook App. You can read more about the issue here: https://rameerez.com/facebook-sharing-not-scraping-url-correctly-with-https-links/ Hope that helps. Thank you.
  15. Hello, I cannot log in to your admin panel. Can you please remove the IP restrictions so we can debug this issue on your site? Also, please share links of the pages /de, /en which is showing wrong title. Looking forward to helping you. Thank you.
  16. Hello, I logged into your site and I see the issue. The code Snippet you added in Dashboard >> Snippets >> Replace excerpt is conflicting with the Rank Math: For now, I changed it and added a condition to check is_admin(). The edit page will not redirect to the event page now but the calendar is still not appearing on the frontend. Can you please tell us where exactly you want to change the excerpt text? Looking forward to helping you. Thank you.
  17. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Please share your login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.
  18. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Can you give us some more details about the problem you are facing? Are you not able to login to WP or are you not able to connect to the MyThemeShop account? Looking forward to helping you. Thank you.
  19. Hello, Please share your login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.
  20. Hello, I logged into your site and I disabled the Sitemap generated by Jetpack. The /robots.txt file now shows only 1 sitemap. Please try submitting your sitemap again on Google. Hope that helps. Thank you.
  21. Hello, I was able to login to your site now but I couldn't find the robots.txt file. It looks like the file is hidden and not accessible through an FTP program. Please contact your hosting provider and ask them to change the robots.txt file or make it. Looking forward to helping you. Thank you.
  22. Hello, Since your site is live, we'll have to troubleshoot the problem with the Health check plugin but that, unfortunately, is not working on your site. There must be some issue with the plugin or theme active on your site which is causing this problem. I tried to reproduce this issue by downloading the theme active on your site using Download Theme plugin, but that didn't work either. I then downloaded your theme from Filezilla. After downloading the theme, my antivirus showed a virus notification in your theme's blog.php file. You must get this checked, maybe your site is infected.
  23. Hello, It looks like you have not added values in featured image and Serve Cuisine, Phone fields in Rank Math Rich Snippet section: If you are getting errors even after adding value in these fields then please share your login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.
  24. Hello, The social media section accepts the gif image. Please give us a link to the page where the gif image is not working for you. Looking forward to helping you. Thank you.
  25. Hello, Thank you for contacting MyThemeShop today. Can you please share a link to the page in the Sensitive Data Section where you are seeing this error? Looking forward to helping you. Thank you.
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