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Pratik.d

Support
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Everything posted by Pratik.d

  1. Hello, I checked your site, all the links you added in the Sensitive Data Section are noindexed. Please see the Screenshots I added to the Sensitive Data Section. If you've recently made these changes, then probably Google hasn't indexed the new changes yet. It can take up to a week for Google to index the changes you made, depending on how often your website is crawled. Hope that helps. Thank you.
  2. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. I logged into your site and I see the issue but I could not find why it's happening. Could you please share your FTP access details in the Sensitive Data field, so we can try some changes in the plugin code? Looking forward to helping you. Thank you.
  3. Hello, Breadcrumb works on pages too. I wanted to take a look at this issue on your site but it looks like you have deleted the Rank Math plugin. I was not able to install it again, it gave me Destination folder already exists error. Please remove the seo-by-rank-math folder using Filezilla or cPanel and install it again, so we can debug the issue on your site. Looking forward to helping you. Thank you.
  4. Hello @sylviagelton Please don't add your Login Details here. To avoid confusion, please create a new support ticket, we'll further assist you there. Thank you.
  5. Hello @info486 Breadcrumbs are working fine on your site. Please see the Screencasts in the Sensitive Data Section. Can you give us a page link where it's not working? Looking forward to helping you. Thank you.
  6. Hello, This should not happen. Rank Math Breadcrumb gives priority to the Primary Category. Can you please give us the link of the Product and access to your admin panel, so we can further debug this issue on your site, as it is working fine for us? Looking forward to helping you. Thank you.
  7. Hello, For the Primary category to appear in Breadcrumb, you'll first have to select Primary Taxonomy for your Posts/CPT in Rank Math Settings - Dashboard >> Rank Math >> Titles & Meta >> Post ( or select any post type ) >> Primary Taxonomy Hope that helps. Thank you.
  8. Hello, I logged into your site and I see the issue. The problem is you are using Service Snippet Type for your properties which is not a valid element in CollectionPage schema. Kindly disable Snippet for your Zona taxonomy by navigating to Dashboard >> Rank Math >> Titles & Meta >> Zona >> Remove Snippet Data: Q The valid Snippet type for Property and its taxonomy is Property and Collection respectively which currently is not available in Rank Math. Usually, Real Estate Theme/Plugins has an inbuilt support for Properties and Collection schema so we di
  9. Hello, Can you please contact the Plugin author and ask them what exactly is causing this problem? As you are using premium theme we would not be able to debug it on our setup. Looking forward to helping you. Thank you.
  10. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.
  11. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Please share your login details and the links of the pages which gets a redirect loop in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.
  12. Hello, I ran a conflict check on your site using the Health Check plugin and it looks like Thim core plugin is conflicting with Rank Math. Can you use some other alternative for that plugin or can you get in touch with the Plugin author and ask them what exactly is causing the conflict? Looking forward to helping you. Thank you.
  13. Hello, Thank you for contacting MyThemeShop today. The redirections are working properly on your site. I checked the Link you added in the Example, the domain doesn't change to genuineonlinefreejobs´╗┐.com2015. Please clear your browser's cache and check again. Looking forward to helping you. Thank you.
  14. Hello, Please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.
  15. Hello, I am getting Redirected too many times error when I try to access your admin panel through the link you added in the Sensitive Data Section: It looks like the access_token is expired. Can you please check and give us the correct link to access your admin panel? Looking forward to helping you. Thank you.
  16. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.
  17. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. This warning shows up when Canonical tags are not present on some pages of your site. Please check again if all pages on your site has canonical tag. By default Rank Math uses Post/Term URL as canonical URL. You will find an option to add/change Canonical URL in Advanced tab in Edit Post Screen: If Canonical tags are not present on some pages than its possible that it could be a theme or plugin conflict. To help you faster, we would like you to perform a quic
  18. Hello, I checked your sitemap with 3rd party tool ( https://webmaster.yandex.com/tools/sitemap/ ) which shows your sitemap is readable and does not contain any error: Can you please try to submit your Sitemap again as I just updated permalinks and cleared cache on your site. If that doesn't fix the issue then please test your SItemap in Google Search console by following the instructions in the below screenshot: Please let us know the results. Thank you.
  19. Hello, I don't see any errors in your Sitemap. Can you please add links and screenshot of the errors in the Sensitive Data Section? Looking forward to helping you. Thank you.
  20. Hello, Your login details are not working anymore. Rank Math plugin shows this warning when 2 SEO plugins are active on your site. Using 2 SEO plugins will likely cause more harm than good, so we are showing that warning to notify user to keep only 1 SEO plugin. You can simply click on the Click here to Deactivate link to deactivate other active SEO plugins. Hope that helps. If there is anything else, please let us know. Thank you.
  21. Hello, Thank you for contacting MyThemeShop today. You can use below filter code to remove the dates added by our plugin: add_filter( 'rank_math/opengraph/facebook/article_published_time', '__return_false' ); add_filter( 'rank_math/opengraph/facebook/article_modified_time', '__return_false' ); add_filter( 'rank_math/opengraph/facebook/og_updated_time', '__return_false' ); Looking forward to helping you. Thank you.
  22. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Rank Math requires delimiters for the regex pattern, and if they are missing [ ] gets added automatically. http://php.net/manual/en/regexp.reference.delimiters.php. I see an extra backslash is added, and that might be the reason why redirection is not working. I've forwarded this issue to our development team and they will further debug this issue and fix it in the future release of the plugin. For now, to redirect AMP pages to its original post, please add below
  23. Hello, There is a CSS rule in your theme which is hiding the Snippet Data added by Rank Math. To fix it, I logged into your site and added below code in admin/css/discy-admin.css .serp-preview .group { display: block; } The Snippet form now shows up in the Edit Post screen. Hope that helps. If there is anything else, please let us know. Thank you.
  24. Hello, I logged into your site and I see an error in the browser's console which is thrown by the Elementor plugin: , which is preventing other JS executed after Elementor from working well. The reason for this error is because #/ is added to your URL. Please see the screenshot in the Sensitive Data Section. To help you faster, we would like you to perform a quick conflict check on your website to check how #/ is getting added to your URL using the instructions below. You can follow these instructions on your live website as well, as running this conflict check does not affect your w
  25. Hello, I checked your site using Health check and added a video link in Sensitive Data Section. Did you check that? To me, it looks like a Theme issue. You can debug yourself using Health Check plugin by following this steps: Hope that helps. Thank you.
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