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Pratik.d

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Everything posted by Pratik.d

  1. Hello, Sorry if I was not clear. You can use the options in WooCommerce Settings of the plugin to remove the shop base ( or the custom base you defined in permalink settings ) but there is no option to include the parent category in Product URL. The option which you are referring to i.e Remove parent slug works only on the product category URL and it won't affect the Product permalink. Thank you.
  2. Hello, Rank Math plugin does not have an option to change permalinks. To change permalinks please use some Permalink manager plugin like Permalink Customizer, Woocommerce permalink manager. Hope that helps. Thank you.
  3. Hello, I logged into your site and I see the issue but I could not recreate the issue on my setup. To help you faster, we would like you to perform a quick conflict check on your website using the instructions below. You can follow these instructions on your live website as well, as running this conflict check does not affect your website visitors. Here are the steps for you to follow. Log into your WordPress Administrator, and navigate to the dashboard Navigate to 'Plugins', and go to 'add new' On the next page, enter 'Health Check' in the search bar and wait f
  4. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Can you tell us where the parent categories are not appearing? The parent categories appear in the URL of the child product categories. Looking forward to helping you. Thank you.
  5. Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in the future, do let us know. We are here to help you. Can you please let us know which plugin was conflicting with the Social snippet functionality so we can further debug it and make it compatible if possible? Thank you.
  6. Hello, There are no blocked URLs in your robot.txt file. Also, I see the URLs which are blocked by Google Search console, on your_site_url/author-sitemap.xml, so there shouldn't be any problem. Please clear the cache, delete the Sitemap in search console and add afresh. If that doesn't help, please let us know. Thank you.
  7. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. Thank you for letting us know the Image alt issue. I've forwarded this issue to our development team and they will get it fixed in the next release of the plugin. I was not able to recreate the 2nd issue on my setup. Maybe some plugin active on your site is conflicting with the plugin functionality. To help you faster, we would like you to perform a quick conflict check on your website using the instructions below. You can follow these instructions on your l
  8. Hello I wanted to chime in to help. I see some Javascript errors in the console on your site which might be causing this issue.: http://take.ms/EVZ5q To help you faster, we would like you to perform a quick conflict check on your website using the instructions below. You can follow these instructions on your live website as well, as running this conflict check does not affect your website visitors. Here are the steps for you to follow. Log into your WordPress Administrator, and navigate to the dashboard Navigate to 'Plugins', and go to 'add new' On the next page
  9. Hello, The other alternative is to use Woocommerce hooks and filters to hide prices for non-logged in users. Add below code to your active theme's functions.php file to hide price: /** * @snippet Hide Price & Add to Cart for Logged Out Users */ add_action( 'init', 'rank_math_hide_price_add_cart_not_logged_in' ); function rank_math_hide_price_add_cart_not_logged_in() { if ( !is_user_logged_in() ) { remove_action( 'woocommerce_after_shop_loop_item', 'woocommerce_template_loop_add_to_cart', 10 ); remove_action( 'woocommerce_single_product_summary', 'woocommerce_
  10. Hello, The error you are getting on the sitemap typically happens when a plugin or theme function incorrectly adds an empty whitespace at the beginning of the sitemap. Please view the source code of your sitemap: http://take.ms/FDhMQ The cause most often is an empty line at the beginning or end of the wp-config.php or functions.php file. I checked functions.php file from the admin-panel and there were no empty lines there. Please check if there are any empty lines in the wp-config.php file. If there is no empty line in that file, we highly recommend running a Conflict check to identi
  11. Hello, Put the code on the last line of the functions.php file before closing PHP tag i.e ?> Thank you.
  12. Hello, The 2nd canonical link was added by the Genesis theme. To remove it, I logged into your site and added below code in functions.php file: remove_action( 'wp_head', 'genesis_canonical', 5 ); Now your site is showing only 1 canonical link. Hope that helps. Thank you.
  13. Hello, Thank you for contacting MyThemeShop today. I still see 2 canonical Links on your site. 1 is added by Rank Math and other might be added by your theme or some other plugin. Please check if the canonical tag exists in theme's header file. If that doesn't help, then please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.
  14. Hello, Google is showing the cached version of your sitemap. Submit your sitemap again from Google's Search console to see if it helps. Thank you.
  15. Hello, Please check again, I cleared cache from WP Fastest Cache and it seems to be working fine now. Looking forward to helping you. Thank you.
  16. Hello, Thank you for contacting MyThemeShop today. Can you please give us a link to the post which is not showing up in the sitemap. The {your_site_url}/post-sitemap.xml shows 102 posts and it also has the posts you shared in the Sensitive Data Section: http://take.ms/Necxf Looking forward to helping you. Thank you.
  17. Hello, The header section in which you added breadcrumb code only supports HTML code, so the breadcrumbs will not work. There are 2 ways you can add Breadcrumbs: 1) By adding Breadcrumb function in WP template pages, or 2) By using some Theme Filter or Hook to insert the breadcrumb code. We recommend using the 2nd method as it is easy and will take less time. Please refer Theme Documentation or contact Theme author to know about the filters or hooks which you can use to show Breadcrumbs. Hope that helps. If there is anything else, please let us know. Thank you.
  18. Hello, Thank you for contacting MyThemeShop today. There's no real schema designed specifically for discount codes. However, Store & Product seems to be the closest and most appropriate schema for your site. Hope that helps. Thank you.
  19. Hello, Is any cache mechanism active on your server? The Sitemap is getting loaded fine, whenever I Delete Cache from Auto-optimize Settings for the first time. Again after reloading the page, it disappears. I added the Screencast of this in Sensitive Data Section below your CPanel Details I checked the error log and debug info and I couldn't find any error there. Please contact your Hosting provider, they might be able to help you better with this issue. If there is anything else, please let us know. Thank you.
  20. Hello, Currently, plugin only detects the link added in an anchor tag. It does not consider simple text as link. Our development team is working on adding this functionality and you will see this feature soon in the future release of the plugin. As far as image alt attribute is concerned, you need to add a proper image using WP media uploader. The screenshot you shared before is not actually an image but a preview of the linked post. 106.220.71.54 - This is my IP. The other IP doesn't belong to us. Thank you.
  21. Hello, The title is not showing in your Shop page because it is not a page but a Product archive. In your Woocommerce settings, a page was not assigned to the Shop, so it was redirecting to the Product Archive. To fix it, I logged into your site and selected Shop from Shop Page drop-down: http://take.ms/iRESm. The title is now showing up properly on the Shop page. Can you please give us a direct link where you are facing this problem? It seems to be working fine on your post-4562: http://take.ms/ykvYU Looking forward to helping you. Thank you.
  22. Hello, Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that. To fix the issue, I logged into your site and cleared the page cache and it looks like all the tests are working properly now. Please see this screenshot: http://take.ms/TZIam Although Rank Math is not detecting the TOC added from the Thrive Architect plugin. I've added it to our internal lists of todo things and we will get this fixed in the future release of the plugin. Hope that helps. If there is anything else, please let us know. Thank you.
  23. Hello, I tried deactivating Rank Math plugin on your site and the issue still persisted. Moreover, I see an error in the browser's console when I click on Empty page cache button: http://take.ms/ePOhZ To help you faster, we would like you to perform a quick conflict check on your website using the instructions below. You can follow these instructions on your live website as well, as running this conflict check does not affect your website visitors. Here are the steps for you to follow. Log into your WordPress Administrator, and navigate to the dashboard Navigate to
  24. Hello, WP Astra theme comes with many hooks, you can use any of those hooks to show the Breadcrumbs on your site. To show it below the title add following code to your functions.php file: add_action('astra_blog_single_title_meta_after', function() { if (function_exists('rank_math_the_breadcrumbs')) rank_math_the_breadcrumbs(); }); After adding this code, you'll see the Breadcrumbs below the post title: http://take.ms/Q7vfj You can find the complete documentation on how to use Breadcrumbs by clicking on the Learn more link in Dashboard >> General Settings >> Breadc
  25. Hello, Thank you for the clarification but I am still not able to recreate the issue you are facing on my setup. I don't see any difference in the score when I manually type words and when I select it from the list. Please see this screencast: http://take.ms/hauMY If possible, please record a video of the issue so we can further debug it. Looking forward to helping you. Thank you.
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