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Jitendraa

Support
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Everything posted by Jitendraa

  1. Hello, Let us know if you need anything else in future. Thank you for using MyThemeShop.
  2. Hello, We are super happy that this resolved your issue. If you have any other questions in future, know that we are here to help you. If you don't mind me asking, could you please leave us a review (if you haven't already) on https://wordpress.org/plugins/seo-by-rank-math/#reviews about your overall experience with Rank Math? We appreciate your time and patience. If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again. Thank you.
  3. Hello, Thank you for contacting MyThemeShop. If you use eCommerce theme, you can not make a corporate website from there. But if you use the Corporate theme, you can use it as an online shop at the later stage. So you can go with the Corporate theme. Now you can showcase your products as a gallery format and later you can create a shop using WooCommerce there. Let us know if you need anything else. Thank you.
  4. Hello, Please wait for some time, may be a couple of days and check again after that. Let us know if you still facing issue there. Thank you.
  5. Hello, Yes, redirecting users to your home page is fine instead of showing users your 404 page. Thank you.
  6. Hello, If you want to adjust that, then you can do that on the same path by going to Dashboard > Rank Math > Titles & Meta > Home Page > Homepage Title. Let us know if you need anything else. Thank you.
  7. Hello, Let us know if you need anything else. Thank you.
  8. Hello, Thank you for contacting MyThemeShop. Those are the count of how many times someone land on your websites on a 404 page. This is fine. If you want to redirect those users to your Home Page instead of the 404 page, then you need to go to Dashboard > Rank math > General Settings > Redirections > Fallback Behavior> there you need to select the second one and save the changes. Hope that helps. Thank you.
  9. Hello, Thank you for contacting MyThemeShop. You need to go to Dashboard > Rank Math > Titles & Meta > Home Page > Homepage Meta Description > There you can add the description tot he Home Page. Hope that helps. Thank you.
  10. Hello, Can you please share your site URL also so that we can check that? Looking forward to helping you. Thank you.
  11. Hello, Thank you for contacting MyThemeShop. We can not help you with Premium product issues here. Please get in touch with our account section with your email or invoice ID so that they'll help you to retrieve the details for you. Using the details you can start a new ticket in the Premium Support forum. Hope that helps. Thank you.
  12. Hello, We are glad you found our reply useful. If you need anything else in future, feel free to ask. Thank you for using MyThemeShop.
  13. Hello, Thank you for contacting MyThemeShop. A license is based on one WordPress installation. So for your subdomains you need to purchase extra license. Hope that helps. Thank you.
  14. Hello, Sorry for the issue you are facing. We have generated a custom invoice for you so that you can get the theme at just $35. Please use the below invoice for completing your purchase: https://mythemeshop.com/checkout/order-pay/398135/?pay_for_order=true&key=wc_order_2hylrqNEQPFpV Hope that helps. Thank you.
  15. Hello, We are super happy that this resolved your issue. If you have any other questions in future, know that we are here to help you. If you don't mind me asking, could you please leave us a review (if you haven't already) on https://wordpress.org/plugins/seo-by-rank-math/#reviews about your overall experience with Rank Math? We appreciate your time and patience. If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again. Thank you.
  16. Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. Please share your WP login details and MyThemeShop login details in the "Sensitive Data" section by clicking the Add button on the top and bottom right-hand side on this ticket and follow the instructions shown in the screenshot below: Looking forward to helping you. Thank you.
  17. Hello, Thank you for contacting MyThemeShop. For the single site license the price is $35 and for the 5 site license, the price is $65. Please select the single site license so that you can get that product at just $35. Hope that helps. Thank you.
  18. Hello, Thank you for contacting MyThemeShop. The review setup feature on product page is similar to that on posts and pages. Please check the setup video which will help you: Hope that helps. Thank you.
  19. Hello, Thank you for contacting MyThemeShop. Yes, you can upgrade from a single product to Membership/change plan by paying only the difference within 30 days of the purchase. Let us know if you need anything else. Thank you.
  20. Hello, By default the theme does not have that feature. But you are use WooCommerce plugin with the theme to achieve this requirement. Hope that helps. Thank you.
  21. Hello, Thank you for contacting MyThemeShop. Yes, the Donate button uses Paypal for donation. For the Event, all the events have a single event page. You can check this: https://demo.mythemeshop.com/salvation/events/art-lessons-for-beginners/ This will cover your requirement. Hope that helps. Thank you.
  22. Hello, Thank you for contacting MyThemeShop. You need to purchase the theme for using it on your site. Let us know if you need anything else. Thank you.
  23. Hello, Thank you for contacting MyThemeShop and sorry for the issue you are facing. You need to make sure you are using PHP 7.0 or above on your site so that the plugin will work fine for you. Thank you.
  24. Hello,Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.We would love to sort that for you. But, for that, please follow the steps mentioned in this tutorial:https://community.mythemeshop.com/tutorials/article/53-confirming-a-theme-conflict/If the problem is not a bug with our product and you are still looking for help, please opt for our support plan, which costs just $9/year and gives you access to our premium support:Premium Support For Just $9/yearOnce purchased, please open a new support ticket by following this tutorial:https://community.mythemeshop.com/topic/19872-read-first-support-policy-for-free-themes/We handle all our theme/plugin related help through our support ticket system.One of our moderators will definitely help you. You do not need to register separately for the forums, you can just log in to your member account on MyThemeShop, and you will be logged in automatically in the support forums. Or, you can log in with your MyThemeShop username and password on the support forum too.Looking forward to helping you.
  25. Hello, Sure, please start new ticket with your issue so that we'll help you with that. Thank you.
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