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Hello, Thank you for contacting MyThemeShop today. For all refunds please submit your request to our Accounts team here. Looking forward to helping you. Thank you.

Hello Scott, Thank you for taking the time to write us such kind words, we really appreciate it and are happy that you and your daughter have obtained a good website. We look forward in helping you again.

Hello, Thank you for taking the time to write us, we really appreciate that and we look forward in seeing you again in our forums.

Hello, Thank you for contacting MyThemeShop today. Please try this; deactivate your Rank Math plugin then test to see if the errors appear. Let us know if the errors appear while Rank Math is deactivated and we will proceed further. Looking forward to helping you. Thank you.

Hello Fred, Thank you for taking the time to write us, our team appreciates your time and we look forward to help you.

Hello, Thank you for your kind words we really appreciate that and we look forward in helping you again.

Thank you for using MyThemeShop.

Hello, We are currently working on fixing the submit button on our site. Meanwhile you can contact our team by sending them an email to this: support-team@mythemeshop.com Thanks,

Hello, Thank you for contacting MyThemeShop today. We are glad that you have resolved the issue, it might have been a caching problem that is now gone. Looking forward to helping you. Thank you.

Hello, When you visit that one URL, does it take you automatically to the other URL? If yes, then it means that there are no problems, it is just that Google Webmaster hasn't had time to update the information. Let us know, looking forward to help you.

Hello, Thank you for taking the time to write us, we appreciate that and we look forward in helping you again.

Hello, Thank you for contacting MyThemeShop today. What you are describing sounds like a server caching issue or perhaps a database error which was temporary. If it happens again try consulting with your hosting provider first to see if they have any issues on their end. Looking forward to helping you. Thank you.

Hello, It was a pleasure helping you. We are glad you found our help useful. If you have any other questions in future, do let us know. We are here to help you. Could you please leave us a testimonial (if you haven't already done that) on about your overall experience with MyThemeShop? This will help us serve you, our members, better. We appreciate your time and patience. https://community.mythemeshop.com/forum/6-testimonials/ Thank you in anticipation.

Hello, Thank you for contacting MyThemeShop today. 1. The Rank Math plugin is just like any other plugin, if the migration is made correctly on your end you shouldn't have to re-configure any plugins including Rank Math. Please consult with your hosting provider about migration. It is important to review database links, if you have never done migration before we recommend you consult with your hosting provider. 2. If you look at here: http://ovo.li/uploads/EC64h2 you will see where to add redirection to the Rank Math plugin. 3. Unfortunately we won't be able to advise you on all the steps because each site is different. You would need to consult with an SEO specialist to determine what your site requires for SEO migrations. Generally speaking it is important to have the identical sitemap and good 301 redirects as well as ensuring all pages are migrated and that there are no 404 errors (missing pages). Looking forward to helping you. Thank you.

Hello Irwin, We really appreciate that you have taken the time to write us, we look forward in helping you again.

Hello, Thank you for contacting MyThemeShop today. Please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.

Hello, Thank you for contacting MyThemeShop today. Please share your login details in the "Sensitive Data" section by editing your first post on this ticket and follow the instructions shown in the screenshot below: Please make a reply once you update the details, so we get notified. Looking forward to helping you. Thank you.

Hi Waco, Thank you for taking the time to write to us, we really appreciate that. We look forward in helping you again.

Hello, It might have been caching either on server side or that your .htaccess permalinks have been cleared. We are glad that it works for you now. Thank you for using MyThemeShop.

Hello, Thank you for contacting MyThemeShop today. Try this' go to WP > Settings > Permalinks and click on the Save button once, it should clear the permalinks for you. Looking forward to helping you. Thank you.

Hi, The sensitive data seems to be empty. Please try posting it again. Thanks,

Hello, Thank you for contacting MyThemeShop today. Sorry for the issues.  Please try this: go to Settings > Permalinks in your wp-admin area, and simply click on the Save button at the bottom once. Then visit your sitemap again to check. Looking forward to helping you. Thank you.

Hello, We have been informed that it is a bug within the Rank Math plugin, our team is currently working on releasing an update for that. Thank you for your patience.

Hello, Thank you for contacting MyThemeShop and we apologize for any issues that you are having with our products. To help you faster, we would like you to perform a quick conflict check on your website using the instructions below. You can follow these instructions on your live website as well, as running this conflict check does not affect your website visitors. Here are the steps for you to follow. Log into your WordPress Administrator, and navigate to the dashboard Navigate to 'Plugins', and go to 'add new' On the next page, enter 'Health Check' in the search bar and wait for the screen to refresh The official Health Check plugin by WordPress.org should be visible as the first result. Please install and activate the plugin You will reach the plugin page automatically, and a notice will appear. Click 'I understand' to continue On the WordPress Menu on the left, hover over the dashboard. You will notice a new 'Health Check' option, click on it On the page that appears, there will be several tabs. Please navigate to the 'Troubleshooting' tab Press the 'Enable Troubleshooting Mode' to start the troubleshooter Once you complete these steps, you are in troubleshooting mode. All the plugins on your website have been disabled only for you. Your theme has also been disabled, but only for you. To diagnose the root-cause of your problem, you would enable each plugin one by one until an issue is found. The last plugin that causes the issue will probably the cause of the conflict. Here are the steps in more detail. With all plugins and the theme disabled, try reproducing the issue. If you still have the issue, your WordPress setup is the root of the problem. If not, then continue. On the top bar, navigate to the 'Troubleshooting Mode', hover over it, and enable the MyThemeShop plugin in question. After that, try to reproduce the issue. If you have the issue, the plugin is conflicting with WordPress If not, then the plugin is not causing issues with WordPress. Continue to the next step Navigate to the "Troubleshooting Mode" in the top bar again, and enable any other plugin. Then try reproducing the issue. If you have the issue, then the plugin you just activated is conflicting with the MyThemeShop Plugin If not, then this plugin is not causing issues with the MyThemeShop plugin Repeat step no 3 by enabling one plugin at a time and checking if the problem exists. When the problem happens, the plugin you last activated is causing the issue. If the issue is still not resolved, then it might be an issue with the theme you are using. Here is how you confirm if your theme and the MyThemeShop plugin are conflicting with each other. Enter troubleshooting mode again using the instructions above. Using the Troubleshooting mode, activate your regular theme by selecting the 'Use your current theme option'. Activate the MTS plugin you want to check and try to reproduce the issue. If the issue appears, your theme conflicts with the MTS plugin. If not, then the issue is with another plugin. You can continue enabling other plugins to pinpoint the plugin and contact their support for a resolution. Once you complete the above steps, please let us know. Looking forward to helping you. Thank you.

Hello, The latest version was just released within that link we shared for you. To ensure you have the latest version delete the current plugin you have on your site. Then download again the plugin from the link we just shared with you, then activate that plugin and let us know if the issue still appears for you. Looking forward to help you.